Sherwood Buick GMC

Rude management June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that we didn't leave the right rims on our trade in Yukon. This was not apart of the trade in deal and was spoken about to two different salesman. He threatened to not reimburse our $500 holding deposit before the vehicle was purchased over rims and tires after purchasing $80,000 vehicle! Also we were told a certain price for our trade in and once the paper work came it was suddenly dropped over $3000 without being spoken about. I do not recommend given this dealer business, it's been one thing after another. Our salesman was kind and professional and did what he could to get what we wanted but everything afterwards has not been pleasant. Update: since writing this review this company has gone and done the complete opposite to fixing the problems we've had with certain employees. The lack of costumer service floors me, I've never been treated with such disregard anywhere like here. Instead of reaching out and apologizing we have only received a couple messages that are basically sorry not sorry " them doing what they think is best/right" poor childish excuse for the way we have been spoken to in my opinion. Also is it that hard to pick up the phone? I find dealings through txt messages only a bit lazy when trying to fix an issue. Also It seems this dealership has gone out of the way to hold up banking paper work resulting in a lapse of making another car payment on the SUV we traded off. I understand that it takes time for things to go through however I've never purchased a vehicle and it take over two weeks to have the paper work processed. The deductible was finally given back but $500 was taken of the final loan payout for our trade in, so they ended up keeping that anyways. More

Great dealership with good people We were stuck, we are a busy family with our own company and we needed a new vehicle because our last one finally gave out. We've always like GMC and We were stuck, we are a busy family with our own company and we needed a new vehicle because our last one finally gave out. We've always like GMC and I had an idea of what I wanted. As I drove up, Simon greeted me, and I told him about our situation, he asked alot of questions about needs so he could come up with some good options. We sat down and talked through details I didn't even consider. Then we came up with a solution. Our vehicle wasn't going to be ready as it had to be factory ordered, they offered to sell us a short term vehicle and then buy it back!! in the end we ended up buying a vehicle for our company and a vehicle for our family. Simon was amazing, no stress, relaxed and a great person to deal with. And the financing department were not pushy, just explained all the options we could get. Overall a wonderful experience!! More

Excellent and Amazing Service! Very HAPPY! From the first phone call with Rabi, I had trust in him as a sales advisor. He followed through with his word, returned my calls, corresponded with t From the first phone call with Rabi, I had trust in him as a sales advisor. He followed through with his word, returned my calls, corresponded with texts and pictures, and Rabi reassured me with details of my Car deal. Rabi was patient and provided excellent service. He went above and beyond for me in several ways, including getting heated seats installed and ready for me very promptly. I strongly recommend Rabi if you are looking to buy a vehicle at Sherwood Buick GMC. For excellent service in interpersonal skills as well as in vehicle dealing factors, ask for Rabi! Thank you so much Rabi! You're number 1 !! More

Knowledgable and respectful Sherwood greeted and was respectful as a returning customer. He remembered my name and worked hard on my approval with no judgement! I have recommende Sherwood greeted and was respectful as a returning customer. He remembered my name and worked hard on my approval with no judgement! I have recommended family and have advertised on my facebook fir excellent service. They had me into a truck i wanted and made me feel valuable. Thank u for excellent service. I will 100% guarantee i will be back to upgrade and refer friends and family More

2017 Sierra SLT Bryan Harper was easy to work with in completing our deal. He went over an above to facilitate the trade in we had to make the deal reality. Bryan Harper was easy to work with in completing our deal. He went over an above to facilitate the trade in we had to make the deal reality. More

Relaxed and trustworthy experience! I bought a 2017 GMC Denali, we had a wonderful experience! Competitive pricing, test drives without signing your life away or even showing ID. Trustin I bought a 2017 GMC Denali, we had a wonderful experience! Competitive pricing, test drives without signing your life away or even showing ID. Trusting! They through in a canopy and made sure I had a vehicle while the canopy was getting installed also made sure I was satisfied with the end result. I have been dealing with them for about 6 weeks so far and have no complaints. More

I appreciated the level of courtesy and professionalism. I confess i might not be the easiest customer to deal with.I am very demanding and stingy.I was treated way beyond fair.I would absolutely return and I confess i might not be the easiest customer to deal with.I am very demanding and stingy.I was treated way beyond fair.I would absolutely return and recommend this dealership to Everyone! Thank you so much.G Hutchinson More

Traded to new truck Eric helped me trade my 2014 Sierra to a 2017. The experience was seamless. The whole crew there will help you get what you want. Eric helped me trade my 2014 Sierra to a 2017. The experience was seamless. The whole crew there will help you get what you want. More

Eric was Amazing Eric was absolutely phenomenal! He ran around the lot looking for exactly what I wanted and made the whole process easy. Even after I bought the truck Eric was absolutely phenomenal! He ran around the lot looking for exactly what I wanted and made the whole process easy. Even after I bought the truck he continued to demonstrate a great deal of enthusiasm towards us, proving our purchase was not just another sale. I would absolutely recommend this dealership and asking for Eric. More

Friendly personalized service. Corvette is an awesome sales person. He was very friendly and not too pushy. He followed up as promised, and always kept a professional demeanor. I Corvette is an awesome sales person. He was very friendly and not too pushy. He followed up as promised, and always kept a professional demeanor. I would definitely contact Corvette when I am in the market for my next new or used vehicle. More