Sherwood Buick GMC

New truck needed a wheel alignment. Booked an appointment and got in right away Outstanding service. Booked an appointment and got in right away Outstanding service. More

I took my vehicle in on Apr 18, 2024 after having a oil change done previous to this at the dealership. They said my oil cooler lines were leaking when I had the oil change done. They sent me what else was change done previous to this at the dealership. They said my oil cooler lines were leaking when I had the oil change done. They sent me what else was wrong with my vehicle, among the oil cooler lines they said to replace both front shocks, they were leaking as well. I thought my extended warranty was still in place, not knowing it had expired three weeks before this. I spoke to the manager in service about covering it under my warranty, and said no they couldn't. At that time he said let me go see where this is at right now. He called me back saying oh they weren't that bad. They didn't need to be replaced right now. So at this time I'm thinking who am I supposed to believe at this point. Why send me the inspection report if they weren't that bad but they figured well we can get 3096.00 from the customer to replace them. Kind of shady to me. I did call GM Canada and they were not willing to do anything either. My arguement to them was that in the last 14 months my vehicle only had like 6000 km put on it. So I had said that my shocks were probably leaking in that time frame and would of been inside my warranty. Also three weeks out of my extended warranty. The vehicle doesn't get driven much. The service manager also had said to me that these would not be covered under the extended warranty anyway. So why purchase the warranty? They covered my engine cooler lines which were 484.00 but I had a deductible on my extended warranty of 200.00 which seems kind of comical as they did put that thru under the warranty but no help with the front shocks which were like the most expensive part to fix. So I guess they can decide if they want to put thru under the warranty if they want. If my warranty would have expired like months later I wouldn't even be writing this review as I wouldn't of even asked. I just did not like the way they handled this, telling me to replace the shocks then saying oh no they are fine, trying to cover for what the mechanic had said. Not very happy with this experience at all! There was like 5400 dollars of services that they said needed to be done. In my mind this is poor on their part, and untrusting. More

Worst online parts ordering operation i literally hav ever dealt with , no regard whatsoever for my time and whether i should be informed of unavailable parts !! I am completely pissed at how my time wa ever dealt with , no regard whatsoever for my time and whether i should be informed of unavailable parts !! I am completely pissed at how my time was wasted and that i was completely blowin off by their chatbots . Keith Lamar who responded to my email was of no use in this matter !!! More

Bogdan was very personal yet professional. He gave us the space to decide and treated us with respect. So grateful to have been served by him. He gave us the space to decide and treated us with respect. So grateful to have been served by him. More

Service was fast, travelled from out of town and the process was really efficient and painless. process was really efficient and painless. More

my salesperson Taylor was great. sherwood gmc dealership worst after sales service still waiting 2 months for someone to call me back. sherwood gmc dealership worst after sales service still waiting 2 months for someone to call me back. More

I recently purchased a truck from this dealership, only to discover that the specifications of the truck were misrepresented. Despite reaching out to both the sales representative and their manager, no act to discover that the specifications of the truck were misrepresented. Despite reaching out to both the sales representative and their manager, no action was taken. Upon attempting to escalate the matter to higher management, I was assured that the general manager would contact me promptly, but unfortunately, no one followed up. This experience has left me extremely disappointed, particularly as it was my first time buying a new vehicle, turning what should have been a positive experience into a regrettable one." More

great service all around and very quick response to questions. I would recommend Sherwood Buick GMC to all my friends and family! Greg Dusik questions. I would recommend Sherwood Buick GMC to all my friends and family! Greg Dusik More

Customer service and care with my satisfaction and vehicle purchasing experience was great! They are willing to work with you to make sure you're happy with your requests. vehicle purchasing experience was great! They are willing to work with you to make sure you're happy with your requests. More

Mike did great and took care of me very well. I had to go back and he made sure everything was to my liking. Thanks Mike !! I had to go back and he made sure everything was to my liking. Thanks Mike !! More