Sherwood Buick GMC

Taylor in sales was great in helping me get in a truck. I'm very indecisive so she had her work cut out for her. I had initially signed paperwork for a used vehicle and it was all said and done but then fi I'm very indecisive so she had her work cut out for her. I had initially signed paperwork for a used vehicle and it was all said and done but then figured out that I would actually be saving a ton of money with a promotional interest rate and a discount from my employers preferred pricing on a brand new vehicle instead. Jade in finance and Taylor essentially did their jobs twice for me and didn't make me feel bad or trapped in regards to changing my purchase even though they didn't have to. They made my kids feel welcomed as well and if they were annoyed at kids they hid it very well so bonus points there. There were a few issues with my truck from factory when I picked it up but Taylor made sure they rectified the issues as fast as possible and I got a real truck as a loaner when it was in the shop. After initial purchases most employees seem to ignore your calls but the kindness carried on even after sales were in stone. The only negative thing I have to say was in regards to a miscommunication for a 3M paint protection package that I did not want but was charged for anyways. Overall great service, great people and I would recommend. More

I had a warranty issue with a new part failing after installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg More

Company was fine to buy from. Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 a Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 am to be there for 10. 2pm my husband went to check and the truck was still in the parking lot. He asked and they said "I don't care where the xxxx you are from, you are not a priority". Very unprofessional. Husband reacted and may have said a few not so nice things himself. Fast forward to December. We booked service and warranty check for the ceramic coating. Again, another trip from out of town to be told their washbay was down (-40) so they weren't able to do the work. That was fine and we went home again. I re-booked this appointment for June 2. My husband dropped it off, no issues. They asked him to get me to call Shawna. I did and had to leave a message. Never heard back from her. Not much later the service manager, Paul, calls my husband and say to come back and get the truck because they will not be working on it due to what happened at the initial appointment where he reacted to disrespect. There was a note on our file apparently. I called Paul back and could barely ask him anything as he kept cutting me off. I wanted to know if there was this note on our file, why was none of this mentioned when we had the truck there in December. Why was I able to book this appointment? I didn't get the answers on the phone call, so I followed up with an email. He didn't respond, so I forwarded it to the General Manager, Phil. After that, Paul called again and kept repeating the same things, still not answering my questions. Never heard back from Phil. We went to pick up the truck. I asked to speak with Paul, again hoping to get answers about why we weren't told about this note in December and why I could book this appointment. Still no answer. He told us to go to one of the other 75 dealers. We will and I suggest you do as well. More

Ordered our 2023 Acadia in March, arrived in May. Amer was helpful with the sales process, Shaun Hurry in finance was fun to deal with, very energetic and personable! Sales manager Shawn was a little Amer was helpful with the sales process, Shaun Hurry in finance was fun to deal with, very energetic and personable! Sales manager Shawn was a little pushy at start trying to get us to buy a unit that we didn’t want, so we ordered one. If I’m gonna spend 50 grand on a car I’m gonna get it exactly how I want it. More

Great to deal with. Upfront and honest. Very down to earth people that were straightforward and honest. Upfront and honest. Very down to earth people that were straightforward and honest. More

Amer was awesome to deal with. He was down to earth and went above and beyond. True to his word. He took care of me with my recent purchase of a 2019 used truck. The truck is awes He was down to earth and went above and beyond. True to his word. He took care of me with my recent purchase of a 2019 used truck. The truck is awesome and Amer was awesome too. I would highly recommend dealing with him. For the record I don’t usually give reviews. More

I've been servicing my 2013 GMC diesel at Sherwood GMC for many years now. They do a great job for me. for many years now. They do a great job for me. More

I HATE shopping for a new vehicle at a dealership. The high pressure, low level sales tactics makes it a complete ordeal. The sharks waiting for you as you step out of your vehicle in the parking lot. The high pressure, low level sales tactics makes it a complete ordeal. The sharks waiting for you as you step out of your vehicle in the parking lot. If you even make eye contact they are already giving you the ‘Can we make a deal today’ crap they all do. Ever had the ‘old hang onto your keys’ trick played on you? Excruciating. Had been a while since I bought so I wanted to see what was out there. Hit maybe 6 or 7 dealerships along the way. Each the same. So what a tremendous and pleasant surprise it was when I found Tori Hanzel at Sherwood Buick GMC. She was pleasant, organized, helpful and worked hard for me to get the deal done. No pressure ever at all. Always felt she was on my side. She outperformed every other sales person I had visited in every way. On top of that, there was an issue with a part for the vehicle I purchased. She could have easily just let it slide but, without asking, she was on it every step of the way for me. Pretty rare to say that buying a vehicle was a great experience but I can safely say this here. If you are out there looking, absolutely give her a call. More

This dealership has class! Bought a truck online , had it delivered to Calgary , had a dent that was not shown in the pictures sent. Had it fixed and they paid for it !! Fe Bought a truck online , had it delivered to Calgary , had a dent that was not shown in the pictures sent. Had it fixed and they paid for it !! Few and far between service ! Christian 👍🏼👍🏼👍🏼👍🏼 More

When I bring in my truck I look for Greg Sroka first. I feel very comfortable with him. Very friendly and gives great advice and service. Sylvia K I feel very comfortable with him. Very friendly and gives great advice and service. Sylvia K More