Sherwood Buick GMC

I brought my car in for an issue and found out that the dealership that sold me my SUV made an error on my warranty paperwork. Shawna was quick to have it all fixed and get me back on the road! The shuttle dealership that sold me my SUV made an error on my warranty paperwork. Shawna was quick to have it all fixed and get me back on the road! The shuttle driver was so friendly and very quick to get me to work. More

I have had excellent service right from the start Taylor was my sales rep I highly recommend asking for her. She always got back to me with the answers I was looking for. She stayed in touch even after sh was my sales rep I highly recommend asking for her. She always got back to me with the answers I was looking for. She stayed in touch even after she knew I may not purchase from her. I did end up purchasing from Sherwood GMC have received excellent service even after I purchased. Very Happy thank you Sherwood GMC KBohnet More

I’ve dealt with quite a few salespeople in my years and I must say by far Sherri Labant was the best. From start to finish she was on top of all my questions and concerns. Professional and courteous to say must say by far Sherri Labant was the best. From start to finish she was on top of all my questions and concerns. Professional and courteous to say the least, I would hands down recommend her to anyone! More

Went to this dealership to get a tire fixed due to having a small leak likely from a nail. Neil and the guys in the shop were quick to fix it with a smile. The young guys in the shop were so polite and asked a small leak likely from a nail. Neil and the guys in the shop were quick to fix it with a smile. The young guys in the shop were so polite and asked if I wanted a coffee while I waited! Great guys! More

Amazing, start to finish, they were welcoming, kind, knowledgeable, kept me informed of everything happening throughout my vehicle service. I’ve been elsewhere and I’ll never go elsewhere again, it felt knowledgeable, kept me informed of everything happening throughout my vehicle service. I’ve been elsewhere and I’ll never go elsewhere again, it felt like home. More

Taylor in sales was great in helping me get in a truck. I'm very indecisive so she had her work cut out for her. I had initially signed paperwork for a used vehicle and it was all said and done but then fi I'm very indecisive so she had her work cut out for her. I had initially signed paperwork for a used vehicle and it was all said and done but then figured out that I would actually be saving a ton of money with a promotional interest rate and a discount from my employers preferred pricing on a brand new vehicle instead. Jade in finance and Taylor essentially did their jobs twice for me and didn't make me feel bad or trapped in regards to changing my purchase even though they didn't have to. They made my kids feel welcomed as well and if they were annoyed at kids they hid it very well so bonus points there. There were a few issues with my truck from factory when I picked it up but Taylor made sure they rectified the issues as fast as possible and I got a real truck as a loaner when it was in the shop. After initial purchases most employees seem to ignore your calls but the kindness carried on even after sales were in stone. The only negative thing I have to say was in regards to a miscommunication for a 3M paint protection package that I did not want but was charged for anyways. Overall great service, great people and I would recommend. More

I had a warranty issue with a new part failing after installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg More

Company was fine to buy from. Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 a Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 am to be there for 10. 2pm my husband went to check and the truck was still in the parking lot. He asked and they said "I don't care where the xxxx you are from, you are not a priority". Very unprofessional. Husband reacted and may have said a few not so nice things himself. Fast forward to December. We booked service and warranty check for the ceramic coating. Again, another trip from out of town to be told their washbay was down (-40) so they weren't able to do the work. That was fine and we went home again. I re-booked this appointment for June 2. My husband dropped it off, no issues. They asked him to get me to call Shawna. I did and had to leave a message. Never heard back from her. Not much later the service manager, Paul, calls my husband and say to come back and get the truck because they will not be working on it due to what happened at the initial appointment where he reacted to disrespect. There was a note on our file apparently. I called Paul back and could barely ask him anything as he kept cutting me off. I wanted to know if there was this note on our file, why was none of this mentioned when we had the truck there in December. Why was I able to book this appointment? I didn't get the answers on the phone call, so I followed up with an email. He didn't respond, so I forwarded it to the General Manager, Phil. After that, Paul called again and kept repeating the same things, still not answering my questions. Never heard back from Phil. We went to pick up the truck. I asked to speak with Paul, again hoping to get answers about why we weren't told about this note in December and why I could book this appointment. Still no answer. He told us to go to one of the other 75 dealers. We will and I suggest you do as well. More

Ordered our 2023 Acadia in March, arrived in May. Amer was helpful with the sales process, Shaun Hurry in finance was fun to deal with, very energetic and personable! Sales manager Shawn was a little Amer was helpful with the sales process, Shaun Hurry in finance was fun to deal with, very energetic and personable! Sales manager Shawn was a little pushy at start trying to get us to buy a unit that we didn’t want, so we ordered one. If I’m gonna spend 50 grand on a car I’m gonna get it exactly how I want it. More

Great to deal with. Upfront and honest. Very down to earth people that were straightforward and honest. Upfront and honest. Very down to earth people that were straightforward and honest. More