Back

Sherway Nissan

Toronto , ON

not yet
rated
108 Reviews

1350 the Queensway

Toronto , ON

M8Z 1S5

Directions

By Type

108 Reviews of Sherway Nissan

January 09, 2018

Car seat installation Jay was very helpful,he had all the answers that I needed to know about the car seat. He made my visit very helpful. I would definitely come back he More

by Acekingcobra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Apr 24, 2018 -

Sherway Nissan responded

Thank you for taking the time to leave us a review. We do apologize for the miscommunication that occurred at the dealership. WE are happy that you are happy with the car seat installation service that you received and hope to see you back to earn your patronage in the future.

December 04, 2017

Working thru the issues Marco has been extremely helpful in working thru the issues that I experienced in on Saturday. He was made aware of my issues wrt to performing serv More

by AndreaN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Jay" the General Manager , Marco Mantenuto
Dec 04, 2017 -

Sherway Nissan responded

Hi Andrea, I am sorry that you feel this way, but we are still trying to work though your issue. My comment to you was not meant to hurt you or to show you up. Our service team would not have any information about your current lease or when it would be over. Maybe this is something that we have to look at when we look into a new DMS system. I do apologize if you took my words as hurtful, I really did not mean to do that. I spoke with Marco my sales manager (who gave you the information on Saturday) and he said he left you a message at about 10am? So someone did try and get back to you. If you are interested, we do have a solution for your situation. If you like, you can talk with Marco, and I hope you will like what he has to offer!

November 30, 2017

Overall I like the dealership A couple of week before I Purchased my first new Car from Sherway Nissan and it was amazing dealing with salesman David Chan. He helped me to get a co More

by Tenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chan, Solomon Oh
Dec 01, 2017 -

Sherway Nissan responded

Hi Tenz, Thank you for taking the time to leave us a review. We are happy that you where taken care of by David and Solomon! I hope next time you come in, that we do a better job so that we can earn better marks for your over all experience.

November 29, 2017

Excellent service My friend bought a car and Daniel was helping select the right vehicle and payment. He did a great job and nobody can beat that. More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Timothee, Daniel Furlan
Dec 01, 2017 -

Sherway Nissan responded

Hi Carguy, Thank you for taking the time to leave us a review! Im glad we could help your friend in purchasing a new car!

November 24, 2017

Very enjoyable My Girl Friend and I were always Honda and Toyota purchasers but we thought we would take a look. Our salesman Daniel Furlan approached us had initial More

by Jane and John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Furlan
Nov 29, 2017 -

Sherway Nissan responded

Hi John, Thank you so much for sharing your experience with Daniel Fulan. We are always so happy to read about these stories. We are looking forward to seeing you again, and we hope you have a great day!

November 15, 2017

Terrible Terrible experience If you want to get cheated on, lied to and in addition to all insulted while paying your hard earned money to this incompetent dealership then this is More

by dsy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marco Mantenuto, Charles Ames
Nov 20, 2017 -

Sherway Nissan responded

Sorry to hear about your review but our sales staff conducted themselves professionally and explained all the features that came with the Rogue that you decided on. The features that you wanted are available on the Rogue, but only if you went into the higher package. It was you who decided that you where not comfortable with spending more money for the upgraded packages. We gave you all the options and you picked the package which you felt comfortable with. Everything was written on the bill of sale, which included the model and trim. We offered to change the car for you before you picked up the car, but you refused to spend more money. We are sorry we where not able to satisfy your wants, but there is a cost to upgrading which we could not give to you at no charge. As far as the survey is concerned, we do not encourage anyone to fill out the survey in front of us which is frowned upon by us and Nissan, and your score does not represent the 9's which you claim. Sorry, your review is full of lies and false statements and I cannot allow you to slander us in that way.

Nov 21, 2017 -

dsy123 responded

Its interesting to see what you term as professional. If you think that by not agreeing to your mistake is professional then absolutely your team was very preofessional. By insiting your client to fill in the survey in store in exchange of free oil change and picking up half the registration cost is professional then bravo !!! you guys top the charts. I dont need to lie for anything since I am not the first person who has claimed the stunt you guys tried to pull. I understand that people can make mistakes or there can be misunderstanding but I sent a email to you guys to clarify the features of the CAR; you guys didnt reply all weekend until Monday when I was due to pick up the CAR. We followed up, asked questions all day but didnt receive any productive response from you guys. Then we walk in to the showroom and your GM says that no response was sent since you guys were really busy on saturday and sundays are off. Amazing customer service and multitasking skills right there. Then you offer us lame free services which make no xxxx sense. If we knew that the features we asked for werent in the vehicle we booked we wouldnt have bought it that whats called managing finances right. You trying to sell me an upgrade because the vehicle i got didnt have the features we spoke about is downright unprofessional. As a customer if I cant afford the deal you trying to make I am going to say NO. A customer would always want the world .. its your job as sales people to manage expectations and be HONEST. If you guys cant do that then clearly you are failing at your job. and for the record we did offer to pay if the missing feature in the vehicle could be added at that point . Now as far as slandering is concerned its you who is slandering me by calling me lier. I have the emails with time stamp. When I was i in doubt I asked you guys my questions. You failed to respond within reasonable time. and then were unapologetic and disrespectful. I want nothing to do with your unprofessional dealership. As far as Nissan is concerned I still believe in the brand but not you guys.

November 04, 2017

I am vey happy for the service which David Chan provided. This was my first time buy my own car in Sherway Nissan , and I got excellent service and price. I will strong recommend this dealer to my family and More

by yoshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chan
Nov 06, 2017 -

Sherway Nissan responded

Hi Yoshi, Thank you for taking the time to leave us a review. Our biggest compliments are your endorsements to your fiends and family. Thank you again!

October 28, 2017

No Customer relationship I was a customer of Sherway Nissan until this week. I had an issue with a mounting bracket with a bug deflector. They did a horrible job of fixing, More

by pbayrachny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin Ferreira, Doug Latour
Oct 30, 2017 -

Sherway Nissan responded

I am sorry that you feel that we did a horrible job. We tried our best to fix the issue for you, but obviously it was not to your satisfaction. The work done from our end was at no charge, nor did we ever try to charge you to you as we tried to help you save some money. Sometimes its better to just agree to disagree and call it a day. We wish you all the best with who ever you decide to go and service your car with.

October 17, 2017

Excellent Service with Chrissy I switched to Sherway Nissan 2Yrs ago and I haven't looked back in terms of my service for my Murano. Chrissy in service is amazing. I dropped in on More

by Happy Customer!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Warren
Nov 20, 2017 -

Sherway Nissan responded

Thank you for taking the time to leave us some feedback about our Service department. We are so happy to read positive reviews like this. I will make sure that we show Chrissy the fruits of her labour. We hope we can continue to make you happy! :)

October 03, 2017

Queensway Nissan The service in this dealership is really great. We came here to upgrade our vehicle from Nissan sentra to Rogue and our experience exceeded our expect More

by Melanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Quan, Solomon Oh
Oct 27, 2017 -

Sherway Nissan responded

Hi Melanie, Thank you for taking the time to leave us your feedback. We are so happy that we where able to get you into the Rogue! See you at your next scheduled maintenance. :)