Shaw GMC Chevrolet Buick

I had very poor experiences with CMP Chevy and decided to switch where I get my truck serviced. Shaw GMC was excellent, and there is no question that I will be coming back to Shaw GMC for future service. I w switch where I get my truck serviced. Shaw GMC was excellent, and there is no question that I will be coming back to Shaw GMC for future service. I will also be recommending Shaw GMC to the rest of our employees to have their trucks serviced there. The best part of the experience was actually receiving phone calls updating me on the status of my truck and everything that was being done to it. My truck is now running better than it has in months and in one visit Shaw GMC fixed the issues that CMP Chevy could not. More

Stephanie was very polite and helpful scheduling a time to bring my vehicle in to get some warranty work done on it that suited my schedule. She arranged for me to get a loaner vehicle until the work w3as to bring my vehicle in to get some warranty work done on it that suited my schedule. She arranged for me to get a loaner vehicle until the work w3as completed on my truck. She phoned me right away when the work was completed. the next day she phoned me too make sure I was happy with work that had been done on my truck. More

Great people, super friendly with lots of communication, committed to my satisfaction. Had a tough issue with Blue Tooth but they went above and beyond to resolve the issue. committed to my satisfaction. Had a tough issue with Blue Tooth but they went above and beyond to resolve the issue. More

VEHICLE CAME BACK A WEEK AHEAD OF SCHEDULE - REPAIRED EXACTLY AS PROMISED - STEPHANIE MADE SURE DIAGNOSIS AND REPAIR WERE AS DESCRIBED BY ME - NOTIFIED ME OF REPAIR COST - ALL EXACTLY AS PROMISED - THANK EXACTLY AS PROMISED - STEPHANIE MADE SURE DIAGNOSIS AND REPAIR WERE AS DESCRIBED BY ME - NOTIFIED ME OF REPAIR COST - ALL EXACTLY AS PROMISED - THANKS AGAIN STEPHANIE More

I had a tremendous anti freeze leak on Friday, and was desperate to get my work truck repaired so that I could return to work the next week. Shaw kindly fit me in to their schedule on Saturday, and had th desperate to get my work truck repaired so that I could return to work the next week. Shaw kindly fit me in to their schedule on Saturday, and had the repair completed by mid afternoon. I am always amazed at how expensive car repairs are, but that's the way it is, I guess. I do feel that I am treated with honesty and am not being overcharged, or asked to do work that is not necessary. The shuttle service is outstanding, very prompt and professional. Lisa was friendly and professional, and always offers alternatives to dealer parts that can be considerably cheaper. Well done Shaw. More

Stephanie was amazing at explaining the work, potential cost, and was great at touching base with me on the progress of the work and making sure I was OK with everything. I never felt rushed or unsure of t cost, and was great at touching base with me on the progress of the work and making sure I was OK with everything. I never felt rushed or unsure of the work that was going to be done, or the cost. She is very caring and compassionate towards customers and that is something I haven't experienced anywhere in a very long time. She's extremely friendly and personable and I will be happy to return to Shaw GMC for all of my vehicle needs. More

Customer Service has greatly improved since my last visit. From being contacted before first scheduled appointment to say the shop is behind and rescheduling before I dropped off the vehicle, to being visit. From being contacted before first scheduled appointment to say the shop is behind and rescheduling before I dropped off the vehicle, to being kept up to date on the vehicle during the day by Stephanie. Coming from the customer service world myself and seeing how complanies are not training wonderful customer service anymore I was impressed. Thank you for providing great customer service, and washing my vehicle before I picked it up. That was a wonderful bonus! If I require a dealership to work on my vehicle again I would definately recommend Shaw! Thanks to all for the great team work! More

I had to take my car in for service work and Stephanie Murray was my Service Consultant. I have to say that the whole time my car was there Stephanie not only kept me informed, but also answered All the Murray was my Service Consultant. I have to say that the whole time my car was there Stephanie not only kept me informed, but also answered All the questions I had. I work in the service industry and have for 30 plus years, so it was a great pleasure to know that there are still companies that have People like Stephanie to deal with. I would like to thank Shaw Management and also Stephanie for All that they have done. More

Stephanie went above and beyond the call of duty during several service visits to Shaw. She always kept me informed of what was happening and why and returned calls and messages. Too often car dealership several service visits to Shaw. She always kept me informed of what was happening and why and returned calls and messages. Too often car dealerships get bad images right from the start with sales people and that usually continues on to service advisors but that is not the case when dealing with Stephanie. She has helped changed my mind about doing business with dealers. This one is a keeper for Shaw!!! More

Without an appointment, SHAW was able to get a defective driver door switch short circuit resolved, which allowed me to roll up an otherwise stuck open window. It having been both a cold and snowy day, the driver door switch short circuit resolved, which allowed me to roll up an otherwise stuck open window. It having been both a cold and snowy day, the expedited service was greatly appreciated. Stephanie provided exceptional quality in a customer service capacity, being: - Friendly - Informative - Sympathetic to the situation Though Stephanie was the front end of the service I had received, I believe it was through an excellent team effort at SHAW that my issue was resolved in a speedy time frame and would like to commend all involved on the service provided. Additionally, it was a welcomed touch that my vehicle was washed after service and prior to my picking it up. It really is these little extras that make a dealership service visit a lot more pleasurable. More