Shaw GMC Chevrolet Buick

i love how this keeps getting deleted Worst service experience ever with a dealership, they actually broke parts on my truck, stuff was missing and the work done was shotty at best... i wi Worst service experience ever with a dealership, they actually broke parts on my truck, stuff was missing and the work done was shotty at best... i will never go back, and if you value your vehicle, you should think twice about getting service here... i have no experience buying here, but if service is any indication of their standards and quality i would not buy here either. I dropped my truck off last week for some minor services, new windshield, change to summer tires, and decided to overpay and have it detailed so i didn't have to drop my truck off twice.. later i was told i needed a wheel alignment, i didn't notice any problems, but it was possible so i ok'd the work. The next evening when i went to pick up my truck i noticed it was parked in a pile of dirt, and the exterior was noticeably dirty, there was dust covering my truck, someone had rolled down the windows when they were wet, there was wax spots covering my entire truck, my topper and truck bed were not even touched, and there was dried water stains below all my door handles where water had dripped out after the wash.. but the inside was mostly clean and i had things to do. (by mostly i mean only the areas that were immediately noticeable, IE. the cup holders and most other crevasse were not even touched, aswell all my service records that i keep in the back of my seats were soaked and mostly ruined) i returned home, (20min) when i went to open my door i noticed that my door handle was broken, snapped in two places. I called immediately to inform them of the damages and they asked me to come back so they could look at it.. it was a couple days before i had the time to return, only for them to inform me that this is a common problem and they would not fix it... When i had dropped my truck off it was not broken, when i picked it up.. it was... common problem or not, they broke it.. and it had clearly been disturbed, so someone had noticed the problem and had tinkered with it to try and fix it, but had said nothing.. More

Perfect vehicle....great service I gave Tyler Watts my list of must haves and he worked hard to come up with the perfect pre-owned vehicle for me! He has since then also gone out of I gave Tyler Watts my list of must haves and he worked hard to come up with the perfect pre-owned vehicle for me! He has since then also gone out of his way to change a signal light bulb and show me how to do it if needed in the future! Charles Enns also worked very hard at putting the financing together as well. In todays' economy no one wants to loan to self-employed contractors. A very pleasant experience! Love my new car! Thank- you both!!! Mary Ross More

Sold a vehicle we purchased Horrible dealership. Bought a car last night, they emailed a deposit form which we filled out and sent back 5 minutes later. Were scheduled to see the Horrible dealership. Bought a car last night, they emailed a deposit form which we filled out and sent back 5 minutes later. Were scheduled to see them at 9:00am this morning to pay the entire balance in cash and when we got there they told us they sold it to someone else. Didn't really care, just too bad so sad. I'm sure they got more money for it so sold it out from under us. Didn't even have the courtesy to tell us last night. My daughter was so excited, as it was her first car, and even as she is standing there crying, the manager just didn't care. If I could give them zero stars I would. Okay so they responded to this complaint almost immediately, with a canned response. However, he left a phone number, and I called and left a voicemail to call me to discuss. Guess what? No response. More

Top-notch customer service Excellent service, simple purchasing process, knowledgeable staff and reasonable price. I recently bought a 2014 Toyota Corolla from Shaw GMC. Ryan Um Excellent service, simple purchasing process, knowledgeable staff and reasonable price. I recently bought a 2014 Toyota Corolla from Shaw GMC. Ryan Uminga was the sales associate I dealt with. He came in on his day off to bring the car to my home for a test drive. Couldn't ask for more committed service. More

Totally satisfied The whole vehicle purchase process from start to finish went very smoothly. I highly recommend this dealership and the particular staff I dealt with a The whole vehicle purchase process from start to finish went very smoothly. I highly recommend this dealership and the particular staff I dealt with as they made my experience make me feel I was their most important customer. Will share my great experience with friends looking for vehicles. Will revisit again in the future. Thanks More

Excellent experience - would recommend to anyone Walked in to check out a car I found online. Bob was the the one who came to help me, and was I ever lucky that he did! He was very helpful and friend Walked in to check out a car I found online. Bob was the the one who came to help me, and was I ever lucky that he did! He was very helpful and friendly without being over the top as some salesmen can be. He was very courteous in allowing space for my Dad and I when we needed it to discuss the car. I never once felt pressured to buy this car, but when I decided that I wanted it, everything went smoothly. No hangups or surprises. Everything was presented upfront and honestly, I never felt like they were trying to hide something, or slip something unexpected in. Will definitely be the first place I go to look for my next car. More

Amazing Our sales person and everyone at shaw was so friendly and genuine! They really cared that we got a car according to our needs, interests and budget. U Our sales person and everyone at shaw was so friendly and genuine! They really cared that we got a car according to our needs, interests and budget. Usually other dealers just want to sell you whatever THEY fancy, but at shaw they really care about their customers and building an honest relationship. More

Ryan Uminga Such a great sales man. Very professional, friendly, and truly cares about getting the customer the best deal possible. He was very honest, showed us Such a great sales man. Very professional, friendly, and truly cares about getting the customer the best deal possible. He was very honest, showed us the best cars he had and even pointed out problems in other cars and gave us his honest recommendations, he is extremely trustworthy. He has excellent communication skills, patient, and always available for his customers. Even if you called him and didn't leave a message he will call you back, and always get back to you over text. He is very knowledgable. I've been to many car dealerships, he is by far the nicest and best sales man I have ever met. He made buying a used car a better experience. He deserves to be a part of the managing team. More

wonderfull We purchased 2015 equinox we are very happy with service we got from Bob Mantei and Charles in finance very happy with our purchase Thank You Henr We purchased 2015 equinox we are very happy with service we got from Bob Mantei and Charles in finance very happy with our purchase Thank You Henry And Holly Radtke More

Great service! I just bought a Optimum Preowned Duramax from Shaw . I'm happy with the Service I received from Billy Tran and the team. Thanks a lot! I recommend thi I just bought a Optimum Preowned Duramax from Shaw . I'm happy with the Service I received from Billy Tran and the team. Thanks a lot! I recommend this dealer!! More