Shaganappi GM

Bring your Truck in for Service... we might work on it. So I'm pretty fed up with GMC in general. The last service here was a 4 hour oil change... YES that was ALL the work done! The appointment was made So I'm pretty fed up with GMC in general. The last service here was a 4 hour oil change... YES that was ALL the work done! The appointment was made 2 weeks in advance and they knew what it was for. (See "appointment" as per Shag GMC below). I'll leave this review to this dealership and the latest escapade. I made a service appointment one week in advance. Three things to be looked at: Oil change, parking brake adjust, and a vibration in the transmission. I knew in advance that a high level tech would have to go with me to experience the trans issue. This happened quickly and he was excellent (the tech). I got a ride home and waited for a call. 6 hours later the call came in from the Service "adviser". The trans problem was diagnosed but needed a part. The part will be in next week. Oh, and we didn't do the oil change or the parking brake adjustment. Long pause here. The truck was in the shop for 6 hours and you couldn't do a 20 min oil change? So the adviser says, "well it was a bad day". Okay, we all have bad days. I need to get the truck back in for the trans thing anyway, so I asked about appointments for the coming week. This is where the problem starts. After a long and very frustrating conversation I am able to glean these facts about Shag GMC: 1. An appointment is not what most reasonable people would think "appointment" means. To these guys, appointment means when you leave the vehicle at the shop. The actual work to be done can be done... or in my case not done... any time they see fit. 2. Once your vehicle is at the shop there is no reasonable return/work time. So an oil change can take 20 mins (like at Honda, Nissan, Acura, or Mazda.. all of which I have personally experienced), or it could take 3 days. Bare in mind, the work itself takes 20 min. But if Shag doesn't feel like doing the work the time/day you drop off your vehicle... well, too xxxx bad for you! "We do not schedule work in advance, even if we know what vehicle and work is coming in". 3. Parts are in.. CHECK, Vehicle scheduled... CHECK, Vehicle arrives... CHECK, work starts... well... maybe, maybe not. "It depends on whether we 'get busy' that day". This is nuts! What the H*** is the appointment for if you're not going to work on the vehicle? Isn't the purpose of appointments to spread out the work over the amount of hours in a day and days in a week, divided by the available labor? In other words, you make everyone have an appointment, but don't plan the work associated with the appointment at all. I understand that some jobs take longer and become more involved. Thus a 4 hour job can become a 5 or even 6 hour job. We have all experienced this at some time. Again, this is the purpose of appointments. To dole out the work in manageable pieces. Or maybe GMC over books like some airlines, then when everyone shows up all at once, they just pick a car and work on that one? How many "bad days" does this dealership have? I'm guessing a lot. When I picked up my truck an hour ago I confirmed again the policy of this dealership: "They are under no obligation, what-so-ever, to work on a vehicle, regardless of what work was scheduled, and how far in advance the appointment was made". So now I'm trying to figure out who else can do warranty work on my truck. This is the 3rd GMC dealer and this is the LEAST trouble I've had of the three! Maybe every GMC shop is the same (or worse)? I've started a ticket with GMC Canada, but I'm pretty sure they will be towing the line on service. If that is the case this will be the first and LAST GMC vehicle I will ever own. Too bad, since I'm pretty happy with the truck over the time I've owned it. Actually better than I thought it would be (this is my first GMC product). More

Terrible Service Department Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and experience in the shop. The shop manager did give me a full refund after the third visit. They overfilled the transmission after flushing it and didn't realize they were checking it improperly until I showed them how to check it properly using the owners manual. The shop manager apologized and said his lube tech didn't know what he was doing. They were checking the transmission cold and reading the dipstick in the (HOT) range. The mechanic at the dealership told me he would have to drain some out of the transmission drain pan. A couple weeks later the transmission drain pan started leaking fluid. I took it back assuming they would warranty their work but they refused to admit they took the transmission drain pan off because they didn't specify that in the work order. Do not go to this dealership! I am convinced they are con artists after getting outside opinions from other licensed auto mechanics. More

Vehicles damaged during servicing Twice bitten, Third time shy. The last two times I have had my vehicle serviced at Shaganappi GM, my vehicle has had body damage. Never again. If you Twice bitten, Third time shy. The last two times I have had my vehicle serviced at Shaganappi GM, my vehicle has had body damage. Never again. If you have to do to this dealer for service always do a walk around with the service rep. as damage is noted after the fact. More

Worst experience from any dealer Bought a truck through the gm certified used vehicles. When went to initially pick up the truck I was waiting for half hour for them to bring it aroun Bought a truck through the gm certified used vehicles. When went to initially pick up the truck I was waiting for half hour for them to bring it around, was told because batterys needed a charge because they went dead from them detailing it having doors open and what not. Truck was not even wiped down with a cloth, only to realize it had a starting issue the next day. From the truck not starting 90% of the time and having a major power steering leak, these guys dont care what they sell. Their full of excuses and lies. I thought going to a certified used gm dealer you would have some piece of mind. Stay away from these idiots More