Shaganappi GM

Thanks Marsha for all your hard work We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we fina We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we finally found Marsha at Shaganappi who found us a new module and had it sent to us in Lethbridge. Thank you so much for all your hard work! We appreciated it so much!!! More

Body Shop Manager Horst. and staff. On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers t On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers they suggested we contact Shaganappi Body Shop for further repairs. What a stroke of luck that was for us. We were contacted by Shaganappi and a date was set to bring the car to the body shop for their estimate and service. Over a short period of time we have had contact with several of the staff and found each and every one of them to be resourceful, knowlegeable and considerate. Hopefully not to forget anyone it was Ashely, Sally. Brad and of course Horst. Each and everyone is to be commended as to how they not only handled the situation but the courtesy they provided to my wife and I. It is so easy to be critical and post negative comments but this was a positive experience for us and the people mentioned above, plus others that we did not have contact with, provided us with outstanding customer service. Sincerely Ralph Hodgins More

Terrible Customer Service, Also tried to rip me off a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and w a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and was told that i definitely did not need them. Avoided them for a couple years but took my car back to them for a recall and asked to get a new key fob installed. the fob didn't work within a day and now they are saying that the sensor in my car isn't working and would cost over $700. they won't return the fob i bought a week prior. i've had other issues as well and will not be returning. avoid at all costs More

Horrible Service - Miscellaneous Charges - AVOID - RUSH JOBS We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick i We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick it up, scuff marks and sticky debris stuck to the doors. Body shop wanted their loaner car back, so I think they rushed our job to get it back. Last tire change, we were charged $12 for miscellaneous charges - we don't even know what it is for, it is certainly not a service! Go to Chev City instead, take the few extra kilometres to drive downtown, much friendlier and don't do crappy work!! More

Great Bodyshop Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of c Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of charge. Damaged wire harness found and replaced while in the shop free of charge. Always great service! Thanks Horst and Team !! Patrick Crozier More

Offensive Management & service repair When they read this, they'll know who, and I stand by my information. Dealer had our car for 5 weeks, after first 2 weeks, received it back, piston re When they read this, they'll know who, and I stand by my information. Dealer had our car for 5 weeks, after first 2 weeks, received it back, piston replaced, engine oil mega leak supposedly fixed. Under 1 hour, we're back in shop because of a sudden loss of traction control system, electronics gave us 100's of error codes, and system literally spazed and keeping it on the road at that second was extremely dangerous for myself, wife, and other drivers around me. Alot of people were pointing to our blue smoke trail of doom... Took it back, 3 weeks later, new engine, supposedly fixed. Under 24hrs later brought back to be given an additional amount of oil from the 25% ONLY they gave us, topped to 100% of generic oil. Shall I continue? 2 days later, back in shop AGAIN!!! Found out they FORGOT TO SECURE THE TRANSMISSION..... THEY ADMIT IT. THEY FAILED. So, after being provided a dangerous event, scared the living choice words out of me and wife, we are needing our vehicle properly taken care of by more professional staff and management. Ha, management, Extremely argumentative, even used the phrase "i'm not trying to argue with you"... bull donkey... The only TRUE "good" out of it, was the staff that booked us, and dealt with my questions on the progress, that is the front line staff at the booths when you first go in. Otherwise, it's very painfully horrible to work with the rest. Seriously, what were we thinking getting this resolved at the dealership, other than it being under warranty. Bleep bleep bleep... I would NOT recommend this dealership, heck, I would recommend anyone to go anywhere else, even if it is more expensive. Bottom line, Don't do bad service, you'll get bad thorough reviews. Do good service, you get recognized. Simple logic for customer/client to management/employee communication/support/long term relations. Seriously, doesn't anyone teach good business routines? At all? The bottom choice, am I more likely to recommend a friend to the sales or dealership in general, I am forced to click one, but it is a HUGE NO NO NO!!!!!! More

Awful Experience! I bought a vehicle from Shaganappi in their "certified used" department. should have been named certified crap instead . as soon as I drove it off I bought a vehicle from Shaganappi in their "certified used" department. should have been named certified crap instead . as soon as I drove it off the lot everything started breaking, they offer a 3 month warranty program on used vehicles and it was in their shop more than 5 times and each time I got it back and nothing had been done on it. terrible pushy salespeople!, and if you can make it through that process good luck with service! they are worse. we ended up having to take the vehicle to salvage it was garbage and bought a vehicle from Honda west and the experience was the complete opposite! I would never ever ever recommend this place to anyone ! More

Rush repair - travelling home through the mountains I had a concern about a noise in my front drivers wheel / axle. It sounded like a scouring/ friction but the first time I took it in it would not dup I had a concern about a noise in my front drivers wheel / axle. It sounded like a scouring/ friction but the first time I took it in it would not duplicate in the test drive by the service manager I purchased this truck here in Calgary & moved to the Okanagan Anyways, I returned home and it happened again the next morning, returning to the service Center I requested that the wheel be taken off & inspected. Shagganappi complied & found a worn bearing. My concerns about driving thru the mountains were listened to & a new unit was installed under my warranty....in short I was totally relieved and very pleased with the service Rob Miller & his staff provided in a very timely crisis moment. Thank you Shagganappi Murray Robertson Vernon British Columbia More