Shaganappi GM

Well Worth the Trip We drove down from Edmonton to purchase a Hyundai Elantra, so I had to have a good feeling about the dealership and the personnel I talked to before m We drove down from Edmonton to purchase a Hyundai Elantra, so I had to have a good feeling about the dealership and the personnel I talked to before making that trip. They didn't disappoint. Transaction went very well, the price was right and Ken was excellent to deal with. The car's a beauty, by the way ! Thanks, Ken. More

Great used car purchasing experience at Shaganappi GM Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitiv Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitive price vs. similar vehicles. Ken is very straight forward to deal with and had the vehicle ready to test drive at the time we had agreed. Very friendly, prompt customer service. He replies quickly to email and shared all relevant car info (carproof, service check etc.). He also drove the car up to my mechanics so it could have a pre-purchase done with no issues - car passed with flying colors! Thanks Ken and Shaganappi GM for a great purchasing experience. More

Excellent, professional service. Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the ti Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the time we met though to me driving off the lot. I would never hesitate to go back to Shaganappi again, more to the point, it will be the first place I go to buy a vehicle. More

Service- Thanks Marscha! My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about the OnStar upgrade, then added the rest of the items after, both her and Linden were terrific, they were able to get it all completed quickly (even though I added the windshield), confirmed my appointment time and kept me up to date throughout right to when the work was completed. Thanks to both of you, I will recommend you both to friends and family. More

Used Purchase 2015 GMC Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very much impressed by your organization and will not hesitate for one moment to recommend Shaganappi Motors to any of my friends or colleges, in going forward your company will be a first contact if I am looking again to upgrade or purchase new. Thanks again Ken Sales and Leasing Ken Paget Financial Services Deb Kirkland More

Thanks Marsha for all your hard work We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we fina We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we finally found Marsha at Shaganappi who found us a new module and had it sent to us in Lethbridge. Thank you so much for all your hard work! We appreciated it so much!!! More

Body Shop Manager Horst. and staff. On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers t On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers they suggested we contact Shaganappi Body Shop for further repairs. What a stroke of luck that was for us. We were contacted by Shaganappi and a date was set to bring the car to the body shop for their estimate and service. Over a short period of time we have had contact with several of the staff and found each and every one of them to be resourceful, knowlegeable and considerate. Hopefully not to forget anyone it was Ashely, Sally. Brad and of course Horst. Each and everyone is to be commended as to how they not only handled the situation but the courtesy they provided to my wife and I. It is so easy to be critical and post negative comments but this was a positive experience for us and the people mentioned above, plus others that we did not have contact with, provided us with outstanding customer service. Sincerely Ralph Hodgins More

Terrible Customer Service, Also tried to rip me off a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and w a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and was told that i definitely did not need them. Avoided them for a couple years but took my car back to them for a recall and asked to get a new key fob installed. the fob didn't work within a day and now they are saying that the sensor in my car isn't working and would cost over $700. they won't return the fob i bought a week prior. i've had other issues as well and will not be returning. avoid at all costs More

Horrible Service - Miscellaneous Charges - AVOID - RUSH JOBS We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick i We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick it up, scuff marks and sticky debris stuck to the doors. Body shop wanted their loaner car back, so I think they rushed our job to get it back. Last tire change, we were charged $12 for miscellaneous charges - we don't even know what it is for, it is certainly not a service! Go to Chev City instead, take the few extra kilometres to drive downtown, much friendlier and don't do crappy work!! More

Great Bodyshop Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of c Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of charge. Damaged wire harness found and replaced while in the shop free of charge. Always great service! Thanks Horst and Team !! Patrick Crozier More