Shaganappi GM

Friendly, professional and fun! I purchased my car in early July so this is a bit overdue. Being a relatively young female and shopping for my first vehicle by myself, I had a lot o I purchased my car in early July so this is a bit overdue. Being a relatively young female and shopping for my first vehicle by myself, I had a lot of anxiety of what this experience was going to be like. After my first conversation with Nelson in response to an inquiry I had sent online (he replied very quickly) I felt a lot more comfortable in moving forward. He took the time to ask questions and explain the whole process to me and never displayed any pressure to me. This experience was actually fun! I didn't get my brand new Trax but I did get a very slightly used 2015 Trax he suggested, saving me a ton of money! When I showed up to take delivery, he had my paperwork all ready to sign (we had gone over all the details already) and my beautiful Trax was sitting outside looking new, with a full tank of gas and my new license plate already bolted on! I don't know if its normal to hug your "car guy" but I couldn't help myself. Best day ever!! More

"A+++ EXCEPTIONAL SERVICE AND ATTENTIVENESS!!!" I recently purchased a 2016 Chevrolet Impala Sedan from Nelson Goncalves. Not only was he my salesman but he was also responsible for securing my fin I recently purchased a 2016 Chevrolet Impala Sedan from Nelson Goncalves. Not only was he my salesman but he was also responsible for securing my financing. I had been in communication with more than a few dealers recently before deciding to complete my purchase with Shaganappi GM and specifically, Nelson. My credit has unfortunately taken hit in the lasts 2 years due to some medical issues I suffered. My contacts were initially made online and once my credit challenges were shared, the conversation quickly ended (if I had been contacted at all) or at least the salesman's attention was less focused on me. Nelson immediately made me feel comfortable in sharing the details of my circumstance, listened to my story and then suggested some options I could still have to finance my new car. He replied to my emails and texts (there were several) very promptly and always with the answer to my question. I felt he was genuine the entire time and I still believe he really had my best interest at heart. He delivered on his recommendations and advice and he literally had me driving my new car within 2 days of our first conversation and at a better interest rate than I ever expected. Dealing with one person to help me from beginning to end (selecting the right vehicle for my needs, securing my financing and completing the paper work) resulted in the best experience I have ever had with any major purchase. At a time when I anticipated the worst experience to get back on my feet, I ended up having the best. At 53 years old, I have had many. Despite never having completed a review before and as a result of my experience with Nelson, I felt compelled to share this experience in an effort to repay him the favour. Thank you very much Nelson! More

Excellent dealership and personable sales staff. Ken and the Shaganappi GMC team truly excel in comparison to other GM dealerships and we visited many. Thanks for a relaxed buying atmosphere while e Ken and the Shaganappi GMC team truly excel in comparison to other GM dealerships and we visited many. Thanks for a relaxed buying atmosphere while equally making your customer feel important. We truly appreciated an honest approach and your knowledge of your product. Would highly recommend this dealership to others and will likely be a repeat customer in about 4 yrs. Thank you Ken!! More

Good service, no pressure, efficient Drove from Calmar to Calgary. Given the keys and told take it for a long test drive. Ken answered our questions and provided us with Car Proof etc. Drove from Calmar to Calgary. Given the keys and told take it for a long test drive. Ken answered our questions and provided us with Car Proof etc. We made the deal and Ken brought us over to finance with no pressure sales. When it was time to pick up the car, he remembered us and taught me the features of the car before driving home. More

Good deal, great salesman Having been browsing for a while for a new to me SUV I found a good price at Shaganappi GM. Once I made an appointment to see it I was met with a grea Having been browsing for a while for a new to me SUV I found a good price at Shaganappi GM. Once I made an appointment to see it I was met with a great salesman, Ken Paget, who went above and beyond to get me into a vehicle I liked and with a price I could easily handle. I never felt pressured or like he was trying to pull one over on me, which I have experienced in the past. I felt he was honest and knew what he was talking about vehicle wise. I've already recommended him and Shaganappi GM to friends. More

Well Worth the Trip We drove down from Edmonton to purchase a Hyundai Elantra, so I had to have a good feeling about the dealership and the personnel I talked to before m We drove down from Edmonton to purchase a Hyundai Elantra, so I had to have a good feeling about the dealership and the personnel I talked to before making that trip. They didn't disappoint. Transaction went very well, the price was right and Ken was excellent to deal with. The car's a beauty, by the way ! Thanks, Ken. More

Great used car purchasing experience at Shaganappi GM Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitiv Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitive price vs. similar vehicles. Ken is very straight forward to deal with and had the vehicle ready to test drive at the time we had agreed. Very friendly, prompt customer service. He replies quickly to email and shared all relevant car info (carproof, service check etc.). He also drove the car up to my mechanics so it could have a pre-purchase done with no issues - car passed with flying colors! Thanks Ken and Shaganappi GM for a great purchasing experience. More

Excellent, professional service. Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the ti Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the time we met though to me driving off the lot. I would never hesitate to go back to Shaganappi again, more to the point, it will be the first place I go to buy a vehicle. More

Service- Thanks Marscha! My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about the OnStar upgrade, then added the rest of the items after, both her and Linden were terrific, they were able to get it all completed quickly (even though I added the windshield), confirmed my appointment time and kept me up to date throughout right to when the work was completed. Thanks to both of you, I will recommend you both to friends and family. More

Used Purchase 2015 GMC Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very much impressed by your organization and will not hesitate for one moment to recommend Shaganappi Motors to any of my friends or colleges, in going forward your company will be a first contact if I am looking again to upgrade or purchase new. Thanks again Ken Sales and Leasing Ken Paget Financial Services Deb Kirkland More