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Shaganappi GM
Calgary, AB
400 Reviews
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Showing 400 reviews
June 04, 2018
Bullied, demeaned, didn`t pass info to tech I took my truck in to test a wiper motor and get a scan done if that wasn`t the problem. When booking appointment, I was told to bring it in early to I took my truck in to test a wiper motor and get a scan done if that wasn`t the problem. When booking appointment, I was told to bring it in early to give all the info on what I had done as I had followed the GM flow sheets. I had the back panel off, told the clerk the ohms readings, what I had done according to the GM flow sheet. When I got the bill they wanted to charge almost $200 because despite the motor being exposed and ready to be tested, they checked the system and wiring first, èven though I wanted the motor tested, Sara said `they test the motor last`. Funny thing is , after all that they recommended a new motor. Now the worst part was the service manager`s reaction. Merv was insistent that they had to follow the flow. At one point he said he could see where I was coming from but after he learned all the stuff I had done that wasn`t conveyed to the tech because Sara didn`t write it down, ie that the panel was off, he lost it, said I was being irrational, told me he`d eat the bill if I didn`t come back, that I wasn`t worth it, and continued to berate me in front of others. After being a customer for 35 years, spending over two grand a few of years ago on the catalytic converter, having had the car towed there from Field, it`s disgusting they treated me like that. More
by BeratedbyShag
Employees Worked With
Merv Effa, Sara Barnes
Helpful May 10, 2018
Very trustworthy. I have gone there for years. I trust the dealership, and I really trust the service department. I plan to buy my next vehicle there, as I want to keep going to the service depar I trust the dealership, and I really trust the service department. I plan to buy my next vehicle there, as I want to keep going to the service department. I am confident that they tell me the truth, and they do not get me to do anything on my car that I don't need to do. The service department is friendly, knowledgeable, and trustworthy. More
by CJ
Employees Worked With
Lyndon Grovet, Candice Kubek, Garrett Martin, Patrick Noack
May 03, 2018
Best service always 5th vehicle purchased from Jim Findlay who's best sales person I've ever dealt with and will never go anywhere else. Steve in finance made it all so e 5th vehicle purchased from Jim Findlay who's best sales person I've ever dealt with and will never go anywhere else. Steve in finance made it all so easy and fast. The service department are top rate, thorough and treat me well. Everyone is professional, friendly and value their customers. Even the car jockey guy has a great attitude and runs to open the door for you when he sees you coming. Heck we were even treated to a bbq spolumbo sausage and bun last weekend. More
by Carter
Employees Worked With
James Findlay , Steve Rayton, Lyndon Grovet
May 01, 2018
Sales man were very patient Everyone was was very laid back, and dealt with our concerns proffesionally, curtiously.I was very happy with my experience. Would recomend to any one Everyone was was very laid back, and dealt with our concerns proffesionally, curtiously.I was very happy with my experience. Would recomend to any one. More
by Cocerned
Employees Worked With
Steve Rayton, Peter To
April 25, 2018
Very efficient Super efficient. Helpful. Great facility. Knowledgeable. Made welcome. No pressure sale, very kind and friendly to all family members, we will be r Super efficient. Helpful. Great facility. Knowledgeable. Made welcome. No pressure sale, very kind and friendly to all family members, we will be recommending him to friends and family. More
by Carrie23
Employees Worked With
Carlo vespa, Carlo Vespa, Jordan Bey
April 23, 2018
Unorganized About a week after delivery of the car the General Manager had contacted me asking me to return the vehicle due to miscommunication by his finance tea About a week after delivery of the car the General Manager had contacted me asking me to return the vehicle due to miscommunication by his finance team and the previous lien holders on my trade in. In my honest opinion its the dealerships job to clarify all the details with the previous lienholder to ensure everything was accurate before telling me I could take delivery of a new car. When I'm being told all the paperwork was done, that should also include clearing any liens on the trade in. Now I'm out of a vehicle because the previous lien holding dealership wanted their vehicle back due to this mistake. Other then that Wayne Ivan was fantastic and I feel sorry for him as he probably loses out on the sale. Either way I probably wont be a return customer in the future due to the Shaganappi making this mistake. Todd is super clueless, and tried putting the blame on me when his dealership should have done their job to clear any liens on my trade in before delivery of a new car. More
by CodiH
Employees Worked With
Todd Knaappen, Wayne Ivan , Steve Rayton, Josh Perreault, Phil Rutherford
April 18, 2018
Excellent Allan Bray was very helpful and a pleasure to deal with. Scott was also good at making sure I got all the discounts needed. Even after I had ordered t Allan Bray was very helpful and a pleasure to deal with. Scott was also good at making sure I got all the discounts needed. Even after I had ordered the truck 12 weeks ago. More
by Barn18
Employees Worked With
Jim Ayer , Steve Rayton, Allan Bray, Scott Martin
March 28, 2018
2016 LTZ suburban For a buyer from out of town this dealership was helpful and made it painless to buy our suburban they answers all my questions and helped wherever I For a buyer from out of town this dealership was helpful and made it painless to buy our suburban they answers all my questions and helped wherever I needed if Thanks guys Kyle More
by Showtime
Employees Worked With
Steve Rayton, Trent Larson
March 22, 2018
Satisfying, honest cheerful, pleasant experience. Very comfortable surroundings, Very pleasant and knowledgeable staff interested in what I was trying to accomplish. Sales manager receptive to add Very comfortable surroundings, Very pleasant and knowledgeable staff interested in what I was trying to accomplish. Sales manager receptive to adding extra things Included in the price . The attitude and gesture and flexibility was more important to me than the money. Great experience all around, now I hope I got a good truck. Thanx More
by Jim
Employees Worked With
Lance Barnes, Steve Rayton
March 19, 2018
Used vehicle purchase Carlo was fantastic. He was accommodating and went the extra mile to make sure we were taken care of. Jordan in finance was always available for ques Carlo was fantastic. He was accommodating and went the extra mile to make sure we were taken care of. Jordan in finance was always available for questions. All paper work was emailed to me for signatures so I didn’t even have to go into the dealership. More
by Rcsween
Employees Worked With
Carlo Vespa, Jordan Bey
