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Shaganappi GM

Calgary, AB

3.3
402 Reviews

4720 Crowchild Trail Northwest

Calgary, AB

T3A 2N2

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Showing 402 reviews

July 07, 2018

Epitome of Why People HATE Dealerships From the moment my wife and I walked into the dealer we had a sinking feeling. The layout was over the top, with two large water features and two ant More

by #NoShaganappi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
receptionist, various sales, no managers. I like , Mitch Mapatac
Jul 24, 2018 -

Shaganappi GM responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

June 12, 2018

2018 Suburban test drive Mitch introduced himself when I walked in dealership. Mitch was very professional, non-pushy and very easy to deal with. Pricing was great but we are More

by DWS2018
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mapatac
Jun 13, 2018 -

Shaganappi GM responded

Thank you for the kinds words and 5 star review! We will be here when you're ready! Best regards, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

June 04, 2018

Bullied, demeaned, didn`t pass info to tech I took my truck in to test a wiper motor and get a scan done if that wasn`t the problem. When booking appointment, I was told to bring it in early to More

by BeratedbyShag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Merv Effa, Sara Barnes
May 10, 2018

Very trustworthy. I have gone there for years. I trust the dealership, and I really trust the service department. I plan to buy my next vehicle there, as I want to keep going to the service depar More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Grovet, Candice Kubek, Garrett Martin, Patrick Noack
May 17, 2018 -

Shaganappi GM responded

Thank you for your feedback. We are glad to hear everything went well for you. See you next time! Best regards, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

May 03, 2018

Best service always 5th vehicle purchased from Jim Findlay who's best sales person I've ever dealt with and will never go anywhere else. Steve in finance made it all so e More

by Carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Findlay , Steve Rayton, Lyndon Grovet
May 17, 2018 -

Shaganappi GM responded

Thank you for your review and congratulations on your new vehicle! It is great to hear Jim could provide you with a positive car buying experience. We look forward to seeing you again soon. Sincerely, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

May 01, 2018

Sales man were very patient Everyone was was very laid back, and dealt with our concerns proffesionally, curtiously.I was very happy with my experience. Would recomend to any one More

by Cocerned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rayton, Peter To
May 02, 2018 -

Shaganappi GM responded

Thank you for your wonderful review. We strive to provide our guests with 100% satisfaction and it is great to hear our team could do just that. We appreciate your recommendation and look forward to seeing you again soon. Best regards, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

April 25, 2018

Very efficient Super efficient. Helpful. Great facility. Knowledgeable. Made welcome. No pressure sale, very kind and friendly to all family members, we will be r More

by Carrie23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlo vespa, Carlo Vespa, Jordan Bey
May 02, 2018 -

Shaganappi GM responded

Thank you for taking a moment to leave this fantastic review. I am glad to hear our team could provide you with a positive experience. We appreciate your recommendation and hope to see you again soon. Best, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

April 23, 2018

Unorganized About a week after delivery of the car the General Manager had contacted me asking me to return the vehicle due to miscommunication by his finance tea More

by CodiH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Knaappen, Wayne Ivan , Steve Rayton, Josh Perreault, Phil Rutherford
April 18, 2018

Excellent Allan Bray was very helpful and a pleasure to deal with. Scott was also good at making sure I got all the discounts needed. Even after I had ordered t More

by Barn18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Ayer , Steve Rayton, Allan Bray, Scott Martin
Apr 19, 2018 -

Shaganappi GM responded

We appreciate you for letting others know about your experience at Shaganappi GM. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

March 28, 2018

2016 LTZ suburban For a buyer from out of town this dealership was helpful and made it painless to buy our suburban they answers all my questions and helped wherever I More

by Showtime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rayton, Trent Larson
Mar 29, 2018 -

Shaganappi GM responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Todd Knaapen, General Manager, Todd.knaapen@shaganappi.com

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