Shaganappi GM

I purchased my 2021 GMC Canyon Denali from Shaganappi GMC in December 2020 and have had all servicing done at the dealership since new. Overall, my experience up until recently had been positive, which makes in December 2020 and have had all servicing done at the dealership since new. Overall, my experience up until recently had been positive, which makes this situation particularly disappointing. I recently booked an oil change about 1.5 months after the factory warranty expired. At the time, the truck had 52,800 km, very low mileage for its age. During the service, I was told they found an oil leak at the front cover. While I was informed it was not severe yet, I was told it would worsen over time and should be addressed. The quoted cost for the repair was $5,800, which was a shock given the mileage, maintenance history, and how close the vehicle was to the warranty period. I fully understand that the warranty had technically expired; however, given that the vehicle was dealer-maintained from day one and the issue appeared so soon after warranty expiry, I asked for some goodwill consideration. Shaganappi GMC offered a 25% discount on the repair. While I appreciate the gesture, it still leaves a very expensive repair on a low-mileage, well-maintained vehicle that has never been serviced elsewhere. I’m sharing this experience so others are aware. The staff were professional, but I was disappointed with the level of support for a loyal, long-term customer facing a major repair just outside of warranty. I expected more goodwill given the circumstances More

Bought a used pickup up on new years the 150 point inspection seems like xx. The truck had a burnt out headlight in sale photos as well as test drive. It wasn’t until I said somthing they agreed to fi inspection seems like xx. The truck had a burnt out headlight in sale photos as well as test drive. It wasn’t until I said somthing they agreed to fix. Now it has a tick and it’s like pulling teeth to get an appointment. After reading all the bad reviews about there service department I’m not even sure I want to bring it there even if it is covered under warranty. More

Bought a SUV from the dealership drove it home to Red Deer and had it inspected sales rep told me there was a modified exhaust the mechanic that inspected it said there was no exhaust called the dealersh Deer and had it inspected sales rep told me there was a modified exhaust the mechanic that inspected it said there was no exhaust called the dealership back three times the day I got the inspection back no response and when they did get back to they were not willing to do anything for me told me I could bring it back for a credit that’s unreal that a dealership of this statue can bully a customer like this and not fix it or even pay a portion to fix it so I don’t have a loud drone coming from the non existent exhaust More

My wife and I were looking for our forever truck and we met Kaz at Shaganappi GM. He made us feel comfortable and assured us he could find what we were looking for and he did find us the truck we needed. A met Kaz at Shaganappi GM. He made us feel comfortable and assured us he could find what we were looking for and he did find us the truck we needed. All the time we were dealing it was a pleasure to be able to joke and laugh will purchasing the vehicle. We will highly recommend him to all our friend and family who are looking for a vehicle. My wife and I consider him a friend for life. More

I came in for an oil change a month and half ago and the service rep talked me into the 30 point inspection. In the afternoon she phoned me back and said there is about $3000 worth of repairs that should be service rep talked me into the 30 point inspection. In the afternoon she phoned me back and said there is about $3000 worth of repairs that should be completed. Some I agreed but the one that I did not trust was the rear brakes need to be replaced at a cost of $1400. I said no and over a 2 week period I had a second and third check at reputable shops.. Both said the brakes and rotors were ok. i trusted Shaganappi to tell me the truth on repairs but after this misleading lie I WILL NOT BE RETURNING TO SHAG EVER AGAIN. Their lies have cost them a customer. More

I purchased a 2024 Terrain AT 4 , I was sold this vehicle assuming it had the optional tech package , my bad for assuming , the sales rep was not as transparent , when I told him about it he said he would pu assuming it had the optional tech package , my bad for assuming , the sales rep was not as transparent , when I told him about it he said he would put me on the list for the 2025 , the 2025 only comes out mid 2025 , he told me it would only be one to two months . Looks like I am stuck with this car. Pretty sure this outcome is done. More

We recently purchased a Silverado from Shaganappi GM. Alex Zhong was our salesperson and he did an excellent job. Jodi Mclntosh set us up with the warranty and we got good value for our trade in.(Thanks Alex Zhong was our salesperson and he did an excellent job. Jodi Mclntosh set us up with the warranty and we got good value for our trade in.(Thanks Matt) The whole experience was smooth and easy. Thanks Guys Jay & Kathy More

I thought I bought a decent vehicle from the used Shaganapp GM department in Sept 2023. In house inspection came back with no issues, the car seemed ot be perfect. Soon after I found out there was no Shaganapp GM department in Sept 2023. In house inspection came back with no issues, the car seemed ot be perfect. Soon after I found out there was no block heater or oil pan heater, I took it to another GM dealership to get a oil pan heater installed. They found the oil pan plug to be seized on, meaning it was a while since the oil was drained. Fluids were all dirty, meaning the 100k inspection I was told was done prior to me purchasing it was not done. There were leaks found in the engine, a seat belt defect and most recent the front struts are leaking. Don't trust this dealership one bit. More

Do not trust them, I booked an appointment to change the headlight assembly 20 days in advance to make sure they have the part. I dropped my car there at 9 am and was waiting there when I went back to check headlight assembly 20 days in advance to make sure they have the part. I dropped my car there at 9 am and was waiting there when I went back to check my car status after 4 hours. The front desk lady ( Joy)said they don't have part! It takes 4 hours for them to find out that they don't have the part! I am going to escalate the problem with GM. Don't go there, don't trust the 5-star! They beg customers for a good review! More

I saw this vehicle on Facebook marketplace and boom! Am driving it! Thanks Jess for taking care of me!! Am driving it! Thanks Jess for taking care of me!! More