Selkirk Chrysler Ltd.

Long story short there is no communication from service department at all service manager has a poor attitude, service advisers don’t care, General Manager has no responsibility or accountability!resulting department at all service manager has a poor attitude, service advisers don’t care, General Manager has no responsibility or accountability!resulting in added costs we did not need to endure but because of their failure to do their jobs and follow up or follow through us the customers can pay and they told us straight it’s not their problem! Best part is they state in an email all parts were in now bring the vehicle in then I found out 5 days later the parts are on back order.its taken from August 2024 to get this resolved And as of January 25 2025 has still not been resolved but they finally did fix my MPI claim. ******CARS DON’T COST LESS IN SELKIRK******* Stay in the city same price and better service! I have never been treated like I was here with such disrespect! I can honestly say I will never step foot at Selkirk Dodge again!! More

I wasn’t sure where to begin. After experiencing major issues with my vehicle and having another dealer drop the ball, Selkirk Service (5 stars) truly stood out. I explained the p After experiencing major issues with my vehicle and having another dealer drop the ball, Selkirk Service (5 stars) truly stood out. I explained the problems I was facing, including an oil leak that I had yet to track down. Service Advisor Riley was fantastic to deal with—he genuinely understands customer service. Mike, the mechanic, is extremely knowledgeable and carefully inspected the truck. He identified issues caused by the poor work done by the other dealer and quickly found the source of the oil leak. The necessary parts were ordered, and Mike had the truck repaired in a timely manner. Riley ensured I was well taken care of and even contacted FCA on my behalf to have a botched repair reviewed by the warranty department. I have nothing but praise for this team. As for the sales experience, my first interaction was with Bob while exploring the option of trading in my vehicle. He was aware of the situation with my truck and understood that I might not go through with a trade once it was fixed. Bob was great to work with. However, while he was on vacation, I was directed to William and Brady, which was a different experience. William didn’t seem knowledgeable about the trucks, and Brady, who was new to the company, was overly aggressive. Brady used high-pressure sales tactics, which I found frustrating. I understand the need to close a sale, but receiving five phone calls in a day while I was at work, ignoring my clear “No,” and then bothering the service department was unprofessional. I never received an email or phone call for a survey, so this review is delayed. More

We gave this dealer many chances since 2014 and the service department is absolutely disgraceful. Never call when parts are in and incorrectly install them not to mention misdiagnosis. Gauthier Ram is service department is absolutely disgraceful. Never call when parts are in and incorrectly install them not to mention misdiagnosis. Gauthier Ram is much better correcting their mistakes. More