Scarborough Toyota

customer services When I read the comment from QZ on July 15, 2016, I couldn’t hold my laugh. Mr. Griffin was so busy in July to deal with the mess created by his sale When I read the comment from QZ on July 15, 2016, I couldn’t hold my laugh. Mr. Griffin was so busy in July to deal with the mess created by his sales manager. I hoped in both incidents were not from the same person. We started the business relationship with Scarborough Toyota since 2008. Our current lease is going to expire in May 2017. As Mr. Griffin said there is a tradition of family feel in Toyota. I used to feel that until Wednesday, July 27, 2016. I made the long story short. On that day because of a hiccup of the lease agreement, I met with the Sales Manager. He told me that “Contract is a contract” and warned me that legal action would be taken. After 2 hours discussion, we were not only not solving the issue but made us even more frustrated. The next day, I sent a message through the web contact. In less than 7 hours, Mr. Griffin left voice mail to my husband because he was the owner of the agreement and also did a double follow up by replying to my email. I talked to him and then we met on Friday, the 29th. Within that hour of meeting, we solved the issue. We even upgraded our leased vehicle. Mr. Griffin didn’t give us any better deal than the salesperson but he is very sincere. We could really feel that he wanted us to be satisfied. This is called “Customer Services”. Before we left, I told him I have to remember his name. There is one day he will be CEO of Toyota Canada. More

Thanks Ray Sakin Great service from Ray Sakin today. One of the sales people made a mistake by not inputting information about my service -- with courtesy and profess Great service from Ray Sakin today. One of the sales people made a mistake by not inputting information about my service -- with courtesy and professionalism, Ray promptly made everything right. He's a great representative of the Toyota brand. More

Express Joshua is the best service advisor to deal with. He is clear, honest, accessible, and can speak both English, Hindi, and Urdu!!! Every time I get my o Joshua is the best service advisor to deal with. He is clear, honest, accessible, and can speak both English, Hindi, and Urdu!!! Every time I get my oil changed, I ask for Joshua, and you should do the same. Thanks Joshua and Scarborough Toyota for the consistently amazing service! Sincerely, Sushpreet More

Amazing Costumer Service! Jeanneth and donna are very helpful, accommodating, and professional they always strive for costumer satisfaction.they are also very knowledgeable an Jeanneth and donna are very helpful, accommodating, and professional they always strive for costumer satisfaction.they are also very knowledgeable and the price is reasonable. I will definitely recommend their services to people I know. More

Full satisfaction dealing with this sales rep Wow An excellent sales person. he has helped me to get the exact car i was looking for.He has also described me about all the new features this car is Wow An excellent sales person. he has helped me to get the exact car i was looking for.He has also described me about all the new features this car is having.I waited to write this review for three weeks to check everything is running good or not. I will re command Jahangir Alam as one of the best sales rep at Toyota Scarborough. This is my second car from this dealer but earlier i had another sales rep. More

The best car-buying experience I've had Nicholas Chau was a true professional throughout my car selection & purchase. Helpful, patient (with me - I had plenty of questions), knowledgeable an Nicholas Chau was a true professional throughout my car selection & purchase. Helpful, patient (with me - I had plenty of questions), knowledgeable and a very nice guy as well. I had walked into the dealership with one thing in mind, but left with a car that was much more suited to my needs. Thanks! More

I had good experience from this toyota dealar across Mr john sediq and Tamim Saver for the first time since I was looking for my new vehicle.Right from the beginning till I got my car,he was an ex across Mr john sediq and Tamim Saver for the first time since I was looking for my new vehicle.Right from the beginning till I got my car,he was an exceptional guide,a friend More

Service from the Best!! I had an unexpected visit on Monday because I had 2 flat tires on Saturday. Had Road Side got me up and going so that I could take it into Jenneth. I had an unexpected visit on Monday because I had 2 flat tires on Saturday. Had Road Side got me up and going so that I could take it into Jenneth. She has always taken care of me and my Camrys. When I explained what was going on she could tell that I was really upset - I had not idea what was happening with my car.... When I purchased this car she mad suggestions about what coverage I should look at and it paid off!!! I would never go to any other place - Insurance sent me somewhere else once and NEVER again will I let them. Jenneth and Scarborough take excellant care of me and my car!!! More