Scarborough Toyota

Pauline goes above and beyond! I had the opportunity to deal with Pauline Kamin when I brought my car to be traded in. Pauline was very friendly and knowledgeable. Not once did I fe I had the opportunity to deal with Pauline Kamin when I brought my car to be traded in. Pauline was very friendly and knowledgeable. Not once did I feel overwhelmed or intimidated. She made sure I had a great experience! Thanks Pauline, it was a pleasure having you walk alongside me. Not only did I come away with a great vehicle, but most importantly a great experience! More

Great Service adviso Mr Anwar Ali, to deal with. I have owned different makes of vehicles and owned 3 Toyota vehicles from different dealers, Anwar Ali is the best service advisor I have ever dealt I have owned different makes of vehicles and owned 3 Toyota vehicles from different dealers, Anwar Ali is the best service advisor I have ever dealt with, he is humble very friendly, most important listens to your problems of the vehicle and advises you the best . Highly recommend him to any dissatisfied customer. Surely with him as a service advisor this dealership will have many over satisfied customers like myself... C. Pinto. More

Beyond my expectations I recently purchased a new Toyota Corolla and I am very pleased with it. Lito Santiago and other members of the staff made the experience easy and enj I recently purchased a new Toyota Corolla and I am very pleased with it. Lito Santiago and other members of the staff made the experience easy and enjoyable, and I will be more than happy to recommend Mr. Santiago and this dealership to all my friends. More

Chris - thank you so much!! You are the best!! My car makes some weird noises sometimes but I don't think much of it. When I went in for an oil change, they mentioned that they heard a noise too an My car makes some weird noises sometimes but I don't think much of it. When I went in for an oil change, they mentioned that they heard a noise too and that the link was worn out and needed to be replaced. I was skeptical at first but after requesting talking to the mechanic Chris, he CLEARLY explained to me what the issue is and why it is making that noise. After that, I decided to get the service done. When I received that car, it was just as Chris said. The noise was gone and it was running beautifully after the oil change. Thank so much Chris, I will definitely be back. More

EXCELLENT CUSTOMER SERVICE & FRIENDLY SERVICE ADVISOR-ANWAR Always helpful, courteous and provide proper guidance. I'm very pleased with his friendly behavior. Highly recommend ANWER WAZIR ALI. Keep smiling and Always helpful, courteous and provide proper guidance. I'm very pleased with his friendly behavior. Highly recommend ANWER WAZIR ALI. Keep smiling and keep it up!! More

Awesome we purchase our brand new corolla and he was best he describe the new features and we want to purchase our second corolla he was the best we purchase our brand new corolla and he was best he describe the new features and we want to purchase our second corolla he was the best More

Another Exemplary Service Jeanneth had been assisting us with our Toyotas whenever I visit Toyota Scarborough for service. This last visit was another 5-star rated because of Jeanneth had been assisting us with our Toyotas whenever I visit Toyota Scarborough for service. This last visit was another 5-star rated because of the promptness of the service. Jeanneth together with the diagnosing Technician informed of the service to be done with part to replace and the estimated cost to fix it in less than 15 minutes. In less than an hour, service is done. A bonus to my 2 kids: Shoutout to Jovie for taking my kids into their company barbecue and giving both ice cream in cone. "Boring" word was never uttered by these kids in the duration of our wait. I thought that was awesome. More

Most Impotent for me is person with smile I really impress the way he serve me totally professional.I worked 40 years in retail business and I know all about good service.He is very polite and I really impress the way he serve me totally professional.I worked 40 years in retail business and I know all about good service.He is very polite and told me if any problem come an see me. More

Best diagnostic I was very happy with the service and diagnostics that were done on my vehicle. I had tried other mechanics and I finally found very experienced and I was very happy with the service and diagnostics that were done on my vehicle. I had tried other mechanics and I finally found very experienced and knowledgeable individuals. Keith Hu-A-Kam and Paul Mirabell are well experienced and know their job very well and I have no hesitation in recommending Keith, Paul and their team to my colleagues and family. Thank you Guys for the Wonderful work. God Bless Noel More

customer services When I read the comment from QZ on July 15, 2016, I couldn’t hold my laugh. Mr. Griffin was so busy in July to deal with the mess created by his sale When I read the comment from QZ on July 15, 2016, I couldn’t hold my laugh. Mr. Griffin was so busy in July to deal with the mess created by his sales manager. I hoped in both incidents were not from the same person. We started the business relationship with Scarborough Toyota since 2008. Our current lease is going to expire in May 2017. As Mr. Griffin said there is a tradition of family feel in Toyota. I used to feel that until Wednesday, July 27, 2016. I made the long story short. On that day because of a hiccup of the lease agreement, I met with the Sales Manager. He told me that “Contract is a contract” and warned me that legal action would be taken. After 2 hours discussion, we were not only not solving the issue but made us even more frustrated. The next day, I sent a message through the web contact. In less than 7 hours, Mr. Griffin left voice mail to my husband because he was the owner of the agreement and also did a double follow up by replying to my email. I talked to him and then we met on Friday, the 29th. Within that hour of meeting, we solved the issue. We even upgraded our leased vehicle. Mr. Griffin didn’t give us any better deal than the salesperson but he is very sincere. We could really feel that he wanted us to be satisfied. This is called “Customer Services”. Before we left, I told him I have to remember his name. There is one day he will be CEO of Toyota Canada. More