Scarborough Toyota

The worst Office! collision centre & managment sucks I was supposed to post this a while ago, just got time now. Be extremely careful as they really don't deserve their posted rating based on few experie I was supposed to post this a while ago, just got time now. Be extremely careful as they really don't deserve their posted rating based on few experiences with this office. I Brought my car for repairs at the collision centre. Work wasn't done properly, a bumper was changed brand new and wasn't installed properly. when I asked them to fix it. They said that was the best they could do!!! when insisted and reported incident to my insurance. Then dealer came back saying we have to replace other parts: new clipper...Insurance agreed, part changed by dealer, result didn't resolve the issue at all, it made it worse. Complained again to the insurance and the Dealer Office Manager. Dealer, replied that we need to change other parts, fender and head light!!! It made me just wonder the number of assessments done, yet just discover the new parts need to be replaced...Although I took my car to this dealer for repairs few times, one of a previous paint work color didn't match, yet they deliver the car as work completed...Brief make sure if you are unaware and you deal with them to check everything before you pick up your car. When dealt with office Manager, he had no customer service skills, nor was able to set a meeting to look closely at the issue, he just supported the collision tem and requested to pay additional money for the new parts...By this time it was already couple of months with no proper resolution. The mystery that this guys have no professionalism and no common sens, I found their request to change other parts is senseless. I re-contacted my insurance who almost about to believe the dealer, until I got a new insurance appraisal who checked the car in person and sent me off to another body shop. Amazingly, the new body shop agent after inspecting the car told me simply that Toyota dealer didn't put an original bumper in my car and used an after market bumper that's why they couldn't fix it properly!!! Insurance agreed to replace my bumper with the new body shop and issue was fixed. End of story. I let you think and reflect before you hand your keys over to unprofessional people claiming to be the best. More

Excellent customer service from Jeanneth Lagman Had been visiting the Scarborough Toyota for many years now and I'm always very happy with the friendly and excellent service I get from Jeanneth. S Had been visiting the Scarborough Toyota for many years now and I'm always very happy with the friendly and excellent service I get from Jeanneth. She is very honest with her suggestions on what needs and what does not need to be done with my car and I have developed a long lasting trust that is why I continue to replace my car with only the Toyota brand as I know I can depend on Jeanneth to look after all of my car's needs. Bravo Jeanneth and hope you stay at Toyota for as long as possible as you are the reason why I had been a longtime customer. More

Good Sale I worked with Bob and Zac on a new Corolla. Friendly and welcoming atmosphere. Both were very responsive in email and phone communications and everyth I worked with Bob and Zac on a new Corolla. Friendly and welcoming atmosphere. Both were very responsive in email and phone communications and everything went very smoothly. More

Excellent service I usually have my servicing done at Don Valley North, but I've decided to change and switch all my servicing with Joshua. He never pressures me and th I usually have my servicing done at Don Valley North, but I've decided to change and switch all my servicing with Joshua. He never pressures me and the service he recommended was excellent. I now have my winter tires stored at Scarborough Toyota. I want to purchase a new vehicle next year and have asked Joshua if he would also be my salesperson. I will approach him next year. More

It was amazing!!! My first contact was Jesse, he was very customer centric, friendly and understood my need. He simplified the entire process and I got the best. I will My first contact was Jesse, he was very customer centric, friendly and understood my need. He simplified the entire process and I got the best. I will always recommend my friends to Toyota Scarborough any time and any day. More

Overall pleasurable experience! The collaborative team approach that exists at Scarborough Toyota is seamlessly amazing! I just purchased a previously owned 2012 Toyota Camry XLE to The collaborative team approach that exists at Scarborough Toyota is seamlessly amazing! I just purchased a previously owned 2012 Toyota Camry XLE to replace my 1997 Toyota Camry CE and the entire process was pleasant and efficient. From Jeanneth Lagman, in service, who I have dealt with for a long time. She is personable, knowledgeable and efficient. I appreciated her upfront candor when she recommend that it was time to start looking for a new vehicle as opposed to spending a large amount of money fixing up an old one. I was at the right place at the right time! Jeanneth introduced me to Lito Santiago and he listened to my specifications and found the right vehicle for my needs. Lito was efficient and courteous throughout the transaction, even spending extra time to ensure I was familiar with the new technology before releasing the vehicle. Gord De Castro and Justin Griffin were very quick to follow up once the purchase was finalized, to ensure every aspect was satisfactory. I will definitely recommend Scarborough Toyota to my friends and relatives. I am content with my Toyota Camry! More

Customer Service and Professionalism I had an amazing experience with Toyota Scarborough with the help of BoB as my advisor and Edward in Finance. What a great team, l really appreciate y I had an amazing experience with Toyota Scarborough with the help of BoB as my advisor and Edward in Finance. What a great team, l really appreciate you guys. More

George Pap is a SUPER STAR!!! George helped me secure a car, also with Edward the Finance person guiding through and ensuring an approval to facilitate the buying of the car. I wou George helped me secure a car, also with Edward the Finance person guiding through and ensuring an approval to facilitate the buying of the car. I would recommend this dealership again and again. If you thinking of your next car, dont hesitate to contact George Papathanasiou. Regards. More

Great Service from Start to Finish! Our 2019 RAV4 LE Hybrid is the third vehicle we purchased through Pauline in 14 years. Warm, personable and always willing to listen, she treats the c Our 2019 RAV4 LE Hybrid is the third vehicle we purchased through Pauline in 14 years. Warm, personable and always willing to listen, she treats the customer with respect and never tries to oversell or push you in any way. She takes the anxiety out of the car-buying experience. More

Always Great and Friendly Service The team at Scarborough Toyota have taken amazing care of my vehicle over the years, making sure it is safe and reliable on the road. I drive a lot an The team at Scarborough Toyota have taken amazing care of my vehicle over the years, making sure it is safe and reliable on the road. I drive a lot and they make great recommendations without pushing my budget. More