Scarborough Toyota

Extremely pleasant experience My name is Anais Kirazian. Pauline was so helpful and professional in guiding me to choose my Yaris. Her customer service is excellent and I would rec My name is Anais Kirazian. Pauline was so helpful and professional in guiding me to choose my Yaris. Her customer service is excellent and I would recommend her without hesitation. I was very impressed with her level of care. Thank you for making my experience at the dealership so nice! More

Great personabe service. From the moment I walked in I felt well looked after by a very courteous salesman, Damien Nadarajah, who listened patiently, was thorough in explainin From the moment I walked in I felt well looked after by a very courteous salesman, Damien Nadarajah, who listened patiently, was thorough in explaining the car's features, was not pushy, took his time with me as a person and made sure I was happy with what I was buying. Here was a salesman who was not invested in giving a spiel, but who honestly wanted to please his client. Bravo! We need more car salesman like this man. Leo Kamen More

Excellent customer service! I recently purchased a 2015 Toyota Corolla from Scarborough Toyota Scion and was very impressed by the services I received from Qaise Sherdel, Product I recently purchased a 2015 Toyota Corolla from Scarborough Toyota Scion and was very impressed by the services I received from Qaise Sherdel, Product Advisor. Having always relied on my late husband to purchase cars it was quite overwhelming to go through this experience on my own. I really appreciated the support, knowledge and excellent customer service offered by Qaise throughout the process. I love my new car and would recommend Qaise's services to anyone interested in purchasing a Toyota. More

He gets the job done. (Very Professional) Very knowledgeable sale person with good customer services skills. We bought 3 cars of him and helped us out to get the best deal in GTA. Very knowledgeable sale person with good customer services skills. We bought 3 cars of him and helped us out to get the best deal in GTA. More

Scarborough Toyota - A Good Experience I highly recommend Scarborough Toyota. As a woman, it is difficult to find a car dealership that will treat you with respect and give you good service I highly recommend Scarborough Toyota. As a woman, it is difficult to find a car dealership that will treat you with respect and give you good service. Qaise was a top-notch sales person who was straightforward, honest and knowledgeable--and yes, he treated me with the utmost respect If you're looking for a new car...this is the dealership and salesperson to go to. More

Car Service 8/10 Customer Service 2/10 Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I w Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I was told this should take 1 hour. Upon arrival, I had no idea where to go so I parked my car on the side and proceeded to the service department where I let them know I had an appointment for a coolant flush. I was told to pull my car into the bay. At this point it was 10:50am. I was greeted by service advisor Joseph Yung, who told me it would take 2 hours to complete my coolant flush. I was surprised that such a simple procedure would take that long, but I figured an extra hour added to my initial expectation wasn't that bad; I would go across the street and do some shopping at WalMart. After walking slowly through WalMart and having lunch at Subway, I returned to Scarborough Toyota after 2 hours. I decided I would wait in the waiting room, as Joseph told me they would call my cell phone once my car was ready. At this point, the 2 hour estimate was up. I sat in the waiting room watching customers come and go. I was fixated on the complimentary car wash, waiting to hopefully see my car emerge. I watched numerous cars come and go. After 3 and a half hours, I went back to Joseph and asked if they had forgotten to call me. I was advised that they were really busy and it would be 1 more hour before my car service was completed. Amazed and frustrated, I could do nothing but sit back in the waiting room and do just that: wait. I brought my car in for my scheduled 11am appointment, which I was told would take one hour. It wasn't until 4:37pm that I received a call from a Kason Briggs (a different service advisor than I had originally dealt with) telling me my car was ready. 5 hours and 37 minutes to perform a coolant flush. I expressed my disappointment with the wait time. Kason blamed Joseph for not offering me a shuttle car to drive me home instead of waiting around for over 5 and a half hours. I told him that I should not ever have been offered a shuttle regardless, since any competent mechanic could perform a coolant flush in less than 30 minutes. As Joseph had originally told me, they were busy and so it would be a 2 hour wait. Not a 5 hour 37 minute wait though. Kason gave me a $30 discount on account for the long wait time. With the discount, I still paid almost $200 to perform a simple 30min coolant flush. I have since received quotes for the same service from other dealerships/garages. They range anywhere from $90 to $175 for the same service. I was even laughed at by a close friend who happens to be a mechanic in London, ON. He told me I could have driven my car there, got the coolant flush, went for lunch, and then driven back to Toronto in less time than it took Scarborough Toyota to perform the service. Sounds ridiculous, but the time frame makes sense. Overall, I am satisfied with the actual service that my car received. It seems that a proper coolant flush was performed. What I am not satisfied with is the crazy wait time. I had booked an appointment several days in advance, 11am for a coolant flush. They knew I was coming, they told me the day and time to arrive, and they told me it would take 1 hour. Having me wait over 5 and a half hours was so disappointing, especially since I never received any call or any warning that my service would be taking longer than 3 hours. Looking back, I wonder how much longer I would have waited had I not inquired about my vehicle at the 3 and a half hour mark. Overall, I feel like I was brushed aside by the dealership. As it was my first visit, and for a rather minor service, I guess my vehicle wasn't seen as a priority. And I am extremely disappointed with Scarborough Toyota's scheduling of service appointments: If they schedule my car in for 11am and tell me it will be a 1 hour wait time, then it should not be over 5 and a half hours wait time. It is obvious that either my car was 'forgotten' for a certain amount of time, or that the scheduling is completely off and therefore useless. Summary: Scheduled for a 1 hour coolant flush. Waited over 5 and a half hours. Disappointed. More

Friendly and helpful My mom and I went to Scarborough Toyota Scion to get an oil change. We decided to walk around the showroom because I was interested in leasing my firs My mom and I went to Scarborough Toyota Scion to get an oil change. We decided to walk around the showroom because I was interested in leasing my first car. Manny was the first person to kindly greet us. He was very friendly and was able to answer all of our questions. A few days later, we visited another Toyota location but didn't receive the same quality of service we received at Scarborough. There were a few cars that I considered, Manny helped me decide that which car would best suit my needs. In the end I chose the 2015 Corolla S and I am very happy with the decision. I will surely return to Manny for my future car purchases. More

Made buying a car a pleasurable experience Obaid was very helpful in determining which car best suited my needs. He answered all my questions and followed up with me whenever I needed to get m Obaid was very helpful in determining which car best suited my needs. He answered all my questions and followed up with me whenever I needed to get more information. His approach is to help you pick the best car for your driving needs which is the perfect way to help a customer. More

great service I knew I would go back to Toyota after driving it for years prior to owning a different make. Dealing with Sergio at Scarborough Toyota didn't make m I knew I would go back to Toyota after driving it for years prior to owning a different make. Dealing with Sergio at Scarborough Toyota didn't make me check other Toyota dealership out for what they have to offer. From explaining me the features of the car to financing it and the trade in value of my car, right away I didn't hesitate to get it from Sergio. I got the car a day ahead of the pick up date too. More

superb service We recently bought a 2015 Highlander from Qaise, Purchasing a new vehiicle experience isn't new for us. The first time we met Qaise immediatly gave us We recently bought a 2015 Highlander from Qaise, Purchasing a new vehiicle experience isn't new for us. The first time we met Qaise immediatly gave us the positive vibe and made us feel comfortable speaking to him and telling him our needs. Qaise was honest in suggesting us the EXL model which he felt would serve our family needs. Qaise is a very nice person, honest and puts clients needs in first and not just think about making a sale. I will definately recommend his expertise to anyone.He is the best. More