Savage Ford Sales Limited

Deeply disappointed in the handling of my last three service/maintenance program visits in 2021 - third replacement of rotors after only !0,000+kms; then, extreme reluctance to address issues with rear service/maintenance program visits in 2021 - third replacement of rotors after only !0,000+kms; then, extreme reluctance to address issues with rear suspension system starting when the vehicle only had just over 45,000+kms. Ultimately, for the first time ever, due to lack of dealership/service department support and “going to bat” for a loyal customer, I had to resort to seeking support and assistance from Ford corporate representatives. Ford corporate staff have a substantial file on the service issues I complained about, which required me to spend an inordinate amount of time (weeks), effort and stressful discussions to first be heard, understood, believed and then finally partially compensated. More

Savage Ford is second to none as a dealer , customer service and timely service . Always eager to help customer in every way possible !!! Thank you Savage Ford !! service and timely service . Always eager to help customer in every way possible !!! Thank you Savage Ford !! More

Work on my truck was performed in a timely fashion. Staff was courteous and professional. was courteous and professional. More

SERVICE IS ALWAYS GREAT AND PERSONEL ARE ALWAYS FRIENDLY, WILL ALWAYS TRUST THEM WITH MY VEHICLES WILL ALWAYS TRUST THEM WITH MY VEHICLES More

received excellent service when I had the regular oil change in my 2014 Ford F150 truck, was on schedule , was offered a courtesy ride home instead of having me wait, was much appreciated as I was havin change in my 2014 Ford F150 truck, was on schedule , was offered a courtesy ride home instead of having me wait, was much appreciated as I was having a hard time of walking that day, and they drove my truck back to my house. I think that's excellent service mmm ... More

Everyone is always friendly, courteous and supportive in any way possible. It is always a pleasure going into the dealership. Can always count on great service. any way possible. It is always a pleasure going into the dealership. Can always count on great service. More

I could not be more proud to tell everyone that my dealership is savage Ford In Sturgeon Falls the service on the sale and after sale is impeccable I’m 54 years old and I’ve dealt with other dealers dealership is savage Ford In Sturgeon Falls the service on the sale and after sale is impeccable I’m 54 years old and I’ve dealt with other dealers and the last ten years these guys have been my dealer of choice and they’ll keep being my car dealership and everyone else I’ll talk to thanks to team for having our backs More

I have always gotten great service from Savage Ford. We bought there and most of our services are done there. When we need a ride or a vehicle to get things done while our truck is in for service, they ar bought there and most of our services are done there. When we need a ride or a vehicle to get things done while our truck is in for service, they are there to help. More

Dealership overall experience was good. Matt the sales person was great to deal with and quick to address concerns as I had only had my truck for 2 weeks. Service couldn't identify my issues with my truck person was great to deal with and quick to address concerns as I had only had my truck for 2 weeks. Service couldn't identify my issues with my truck and it turned out to be a simple faulty wire harness. The service people I dealt were very friendly and quick to respond back to me when I contacted them about my issues. Ultimately I brought my truck to another dealership who quickly identified my harness issue and I was on my way. More

I have had my truck for approximately 2 years now. When purchasing it I bought the extended warranty which was supposed to cover absolutely everything until 100000kms. Or so I was told when purchasing it. purchasing it I bought the extended warranty which was supposed to cover absolutely everything until 100000kms. Or so I was told when purchasing it. I even stressed when I added it to the purchase that I wanted confirmation the DPF was covered. In May I called about a recall notice I had received. The notice said they were authorized to replace the egr. So when I called I told them I wanted it done book an appointment. The guy on the line says "we have to inspect it first" I said I live an hour away and you're authorized to replace so just do the job and replace it. He says "oh we don't have the parts and they'll call me back. Guess what never received a call back. So a week and a half ago the engine light comes on. I get a message on my app telling me there's a sensor gone in the DPF. So we call the dealer they look at it and guess what the warranty oh it doesn't cover this particular sensor. My wife let them have it as she took the truck in. So these recalls they need to do require that this sensor is working. Oh by the way my truck had 65900 when the sensor failed and guess what only covered to 60k. I am serious looking a GMC trucks right now the service or lack there of at this dealer is ridiculous. More