Saskatoon North Hyundai

They are able to assess my needs and service my vehicle promptly while I wait. promptly while I wait. More

Great dealership, great sales reps and finance reps. I would highly recommend to get your vehicles from here. They didn’t waste my time when I went in to inquire / purchase my vehicle. I would highly recommend to get your vehicles from here. They didn’t waste my time when I went in to inquire / purchase my vehicle. More

Our experience with this dealership was worse than horrible! We ordered a car in august, it took 6 months to come in. After it arrived they messed up our biweekly payments by $30 biweekly on a 6 year horrible! We ordered a car in august, it took 6 months to come in. After it arrived they messed up our biweekly payments by $30 biweekly on a 6 year loan which could have cost us another $4300. After that they tried to give us less for the trade in value on our vehicle than what was originally discussed. Through all of this they said they would try and compensate us some how. Another two weeks went by and no word. We reached out again and they just decided to refund us our deposit on the new vehicle because we were to much of a headache for them! Was the worst experience I personally have had at a dealership and there professionalism is awful! Would not recommend to anyone! More

Dylan Chappelle have made my hyundai car shopping experience the best ever! Love the car! experience the best ever! Love the car! More

If you expect a dealership to be in communication with you about repair work being done on your vehicle, do not go to Saskatoon North Hyundai! I dropped off my Tucson on May 16/22 for two recall notices you about repair work being done on your vehicle, do not go to Saskatoon North Hyundai! I dropped off my Tucson on May 16/22 for two recall notices (software) and repairs to the drivers' side door latch, the heater, and to check an airbag warning light that had come on. Later that day I was notified that the curtain airbags had deployed while the technician was working in the vehicle. Because this is apparently a very rare occurrence, Hyundai Canada would be sending out an engineer to check the vehicle before any repair work could be done. Arrangements were made for me to pick up a loaner the next day. Those were the only calls the dealership made to me, until the middle of November, when I was called to say that my vehicle was ready to be picked up. In the meantime, I had called and emailed regularly asking for updates, only to be told that I would be contacted when my vehicle was ready. In other words, don't call us, we'll call you. I'm not sure what has been going on at the dealership, but I do know that three different service managers were involved in the repair of my vehicle. With that much change in such a short period of time, things must have been chaotic in the service department. Eventually a phone call from Hyundai Canada, rather than a visit by an engineer, was sufficient to begin repairs, but of course there was a delay because the parts had to come from South Korea. When I finally picked up my vehicle on Nov. 23, more than six months after I dropped it off, I met with the technician who was working on it when the airbags deployed, as well as the assistant service manager. They admitted that an email from Hyundai Canada during tue summer, had been missed, which would have allowed the repair work to begin several weeks early er. They also apologized for the complete lack of communication and said that they should have been in regular contact with me throughout the six months my vehicle was with them. I was mostly satisfied with the answers I received during our meeting, and the vehicle was brought around so that I could leave. I was stunned to see significant hail damage on the vehicle. It was November 23, and I was just finding out this damage had occurred! When I commented on it, I was told that nothing had been done because they didn't know anything about my package policy. They could have called me! Once again, there was no communication letting me know what had happened. It turned out the hail storm happened on July 28 - almost 4 months of not getting in touch with me. On Nov. 25, the service manager called me and asked me not to open an insurance claim, that he was trying to figure out how to get the body work done in-house. He assured me that he would call me on Nov. 28 to let me know what the plan was. Today is Dec. 8, and despite emails and numerous phone calls on my part, I have heard nothing from the service manager. Each time I have called in the last ten days, I have been told that he is in a meeting, but he will be in touch as possible. That has not happened. I understand that there may be delays because of supply chain issues these days, but this situation goes so far beyond that. Saskatoon North Hyundai has shown me over and over with their lack of communication, that they do not value or respect me as a customer. It would have been easy to have set an alert on a computer to remind a customer care agent to touch base with me every week or two. I suspect that if this had happened, the email okaying the start of repair work would not have been missed, and who knows, my vehicle might not have even been on the lot when the hail storm hit. It seems to me that there have been several missed opportunities to make this situation right, and Saskatoon North Hyundai failed to take action each time. I have been a loyal Hyundai customer for more than 15 years. Several members of my family own Hyundais because I have so highly recommended them. I have been completely satisfied with my Tucson until this incident, but I will not be returning to Saskatoon North Hyundai the next time I'm looking to purchase a vehicle and I certainly don’t recommend them. More

Worst customer service I think we have ever experienced . They sure are great at selling you a vehicle and extra warranty but you better hope you dont have any problems. We purchased our 2017 Santa Fe Spor They sure are great at selling you a vehicle and extra warranty but you better hope you dont have any problems. We purchased our 2017 Santa Fe Sport less than a year ago, burning over a litre of oil every 500 km. We have done every test they have asked for . They say they are waiting to hear back from Hyundai canada......We have gotten nothing but the run around, no one call us back or if we do speak with someone , of course the service manager is not in . So no answers . This has been going on for 6 months . I do not recomend anyone purchasing from these guys . More

Really great experience, Dylan was very helpful with everything I needed! Love the car thank you! everything I needed! Love the car thank you! More

We were very happy with our service at north Hyundai. Our salesman Dylan was very courteous and helpful! He did whatever he had to do to find us a used car that meant our specifications.Our only complai Our salesman Dylan was very courteous and helpful! He did whatever he had to do to find us a used car that meant our specifications.Our only complaint was with the dealership, because they charged us a 75$ fuel fee! We felt that was unfair since we weren’t the ones using the gas! We have never had to pay a fuel fee with car purchases from any other dealerships! As I said though Dylan made our buying experience great! More

I just want to say that I had amazing service from Dylan Chappell at North Hyundai he was always on top of things calling me and letting me know updates on everything that was going on very punctual on retu Chappell at North Hyundai he was always on top of things calling me and letting me know updates on everything that was going on very punctual on returning my phone calls and getting in touch with me If anybody is looking to get in a vehicle this is the guy to get a hold of all the stuff at North Hyundai were very polite uplifting I highly recommend getting a vehicle from this place.!! More

I’ve been debating writing this review for awhile, mainly because I love the vehicle I purchased but the experience I had was absolutely awful. My first interaction with them was through email when mainly because I love the vehicle I purchased but the experience I had was absolutely awful. My first interaction with them was through email when I enquired about a vehicle, they got back to me and told me it was available, I had asked if the picture posted with the vehicle were the correct photos because they model in the pictures didn’t match the info in the description. By this I mean the pictures were of a newer model of a different class. I was assured they were the correct photos (they weren’t) I was also told I would get 1000 off the vehicle and clarified over the phone about this….ya they changed their minds after having it in writing and verbally agreed to me that I would. The lady who sold me the vehicle knew nothing about it, I asked a bunch of questions about the vehicle and what certain buttons did she had no clue or just gave very basic or incorrect answers. For example I had asked what sport and eco mode were and if it changed something in the engine or it saved on gas. Her reply was use eco in the city and sport on the highway. When i asked why she just repeated herself. I loved the vehicle and needed a new one so I did purchase it, I live out of town and they told me they could deliver it to me. It was nearing the holidays so we double checked a few times to make sure this was doable, i was told it absolutely was and they assured me it will be delivered tomorrow. Tomorrow came and late afternoon they phoned saying they didn’t have anyone to deliver and I would have to pick it up, but we have to come now because they are closing soon. So I picked up the vehicle, they told me they cleaned it but it was the exact same as the day before when I drove and their were still white lines in the back, even found garbage in between the seats a couple days later. I asked if they could replace the air filters because they looked a bit dirty the mechanic looked and said “eh it’s fine they should last a bit longer”. I get the car home and find a ton of personal information in the glove box from the previous owner. Full name, address, DOB, medical info and prescription records and we’ll as things she had done when she had the vehicle. I couple month later I go to plug in my car for the first time and notice the cord they gave was broken and one of the prongs was missing. When I contacted them they wouldn’t replace it for me. Overall, I actively go out of my way to tell people not to shop here. More