Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
SMP (Saskatoon Motor Products)
Saskatoon, SK
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 486 reviews
February 11, 2015
Easy to understad, no pressure Tyson asked the right questions in regard to my problem. He was truthful and helpful in regards to my service concern. He made my visit to SMP as pa Tyson asked the right questions in regard to my problem. He was truthful and helpful in regards to my service concern. He made my visit to SMP as painless and quick as possible. He was truthful and knowledgeable about my problem. If i need service again I will definitely be going back to Tyson. More
by papasmurf9699
Employees Worked With
Tyson Bueckert
February 04, 2015
Absolutely Amazing Service Rick at SMP was incredible at helping us find and go home with the perfect vehicle for our family. FAMILY is important to SMP as we had our young chi Rick at SMP was incredible at helping us find and go home with the perfect vehicle for our family. FAMILY is important to SMP as we had our young children along and the staff helped out while we met with our salesman. The environment is busy, but very accommodating for families. Rick is enthusiastic and energetic to find you exactly what you need. Corey was a very negotiable Manager and was willing to get us what we needed. Both salesman and manager are a very good team. Both enthusiastic and very agreeable. They both followed up a day or two later to see how things were going with the new purchase. More
by Rox
Employees Worked With
Corey Risling
January 15, 2015
Great help with first time buyer Both the sales and financial reps that I dealt with were friendly, courteous, and extremely professional. They made sure I was comfortable and found t Both the sales and financial reps that I dealt with were friendly, courteous, and extremely professional. They made sure I was comfortable and found the right vehicle for me. I would definitely recommend Jeremy and Mike for anyone looking to buy. I will definitely be back in the future. More
by Ovy65
January 08, 2015
2014 Equinox Love dealing with SMP! They really go above and beyond! Not just when you are purchasing but after you have left the dealership as well, which is real Love dealing with SMP! They really go above and beyond! Not just when you are purchasing but after you have left the dealership as well, which is really important. Will be a long time customer! More
by Ashley&Trevor
Employees Worked With
Gord Mansfield, Dan Barrett, Jeff Bowyer
December 13, 2014
Freshly squeezed awesomeness I've been able to purchase two vehicles through Rick at SMP and will never buy anywhere else from anyone else. The attention and time he took to u I've been able to purchase two vehicles through Rick at SMP and will never buy anywhere else from anyone else. The attention and time he took to understand my vehicle needs, my vehicle 'wants', and balance them within the parameters of my budget was incomparable and top-notch. Throughout the process, and long afterwards, Rick answered my questions, professionally and politely. Whether it was: reviewing the unique features of the car, instructing me on how to engage the command start or giving me gamer tips on upgrading armour in Destiny, he always was available and had an accurate and expeditious response. Rick is: knowledgable, thoughtful, epically homorous, and leaves no greasy after taste. His level of professionalism is exceptional and pursuit of customer satisfaction is distinguishably relentless, and markedly admirable. The entire experience was seamless, stress free, and delightfully enjoyable. I enthusiastically and unabashedly recommend Rick; I can't wait to go back for more. More
by Roentigen
December 06, 2014
Joke of a service department I'm a pretty patient guy and can be pretty understanding but this experience blew my mind! Booking the appointment took 3 call backs. We were told I'm a pretty patient guy and can be pretty understanding but this experience blew my mind! Booking the appointment took 3 call backs. We were told by the service Center that we had to talk to our customer service representative to book an appointment. He was not in, so we could not book anything. Messages were left and no one returned our calls. Not sure how that is their protocol but finally after talking to the person we bought from we got an appointment booked. This was not the first time we have had issues with booking an appointment. Brought the car in the day of the appointment through the service bay and it took 20 minutes for someone to help us, despite having an appointment booked. 3 things were to be looked at on the vehicle. We were having problems with the Hvac system and it was to be diagnosed. A rear door moulding had fallen off and we couldn't find the block heater plug and were requesting that they look to see if it was there and if so point it out to us. I received a call from them towards the end of the work day and was expecting them to say that they had fixed the 2 minor issues and the results of the Hvac diagnosis. To my utter dismay they told me that the vehicle didn't even get in to be looked at. WHAT? Unbelievable...what's the point of even having an appointment if the car isn't going to get in to be looked at? They offered me a loaner vehicle for the weekend...of which is a complete downgrade from ours. We didn't take it and asked for ours back. I can't believe the vehicle was there for over 10hrs and they could not even check to see if the block heater cord was there...all of a 30 second check. Also the moulding that was to be replaced can't be anymore than a 5 min job. What a complete JOKE! Completely wasting my time. We talked to the manager Stacy and he fed us some BS about they are very behind and have to overbook appointments to keep up...barely offering an apology or any type of compensation for not getting to our vehicle. Apparently this happens quite regularly with this dealerships service department. How many pissed off customers is it going to take to change that absurd policy? The whole point of an appointment is to get the work done on the vehicle...otherwise why not a first come first serve policy? Perhaps it was the very green (one week on the job) customer service rep Charlie that made some mistakes (hard to blame him) but I see it as a complete Management failure to leave a customer with such a bad taste in their mouth, even if it was warranty work. If you purposely overbook vehicles in for service perhaps warn the customer that there could be delays or at very least if you couldn't get to my car, run it through the car wash, something at least to say hey...we are sorry but we are trying here. What pisses me off the most is that 2 of the things were seriously like 5 min jobs to fix...how is there not someone looking at that and making a judgement call on it. Saying, well were were able to fix these two minor things but sorry we were unable to get to the diagnostic check. Can you book it back in. Had that happened we probably wouldn't have been so angry. It turned out that the moulding replacement part wasn't even ordered in yet...how they missed that is beyond me but it would seem that complete incompetence is somehow involed and perhaps a hint of arrogance from the service department and manager. He didn't even look at the service order to get an idea of what our issue was...let alone send out a rep to point out the bloody block heater cord which was tucked away in some out of the way spot. Great customer service on his part...(sarcasm of course). Perhaps a sorry for wasting my time was in order??? When my moulding part is in, I plan on picking it up and installing it myself. God forbid I book it in again and they don't get to it...you know the whole 5 minutes it takes to snap a piece of rubber on a door. It's a real shame that the service department is so awful (several poor experiences now) at this dealership because the buying experience was top notch. We love the vehicle but definitely will be using another service center after this ridiculous experience. More
by dhs983
Employees Worked With
Charlie, Stacy Harder
December 06, 2014
Terrible experience Kelly Johnson was nowhere to be found at our appointed time for inspection and test drive, He finally showed up over an hour late.and said he thought Kelly Johnson was nowhere to be found at our appointed time for inspection and test drive, He finally showed up over an hour late.and said he thought it was the next day despite confirmation by email and a "heads up" phone call. an hour and a half before arriva l(not there so I left a message) He added insult to injury by offering 6500 dollars less that the average selling price for our trade.. Terrible experience and a complete waste of time.. More
by Dale Theis
Employees Worked With
Kelly Johnson
November 22, 2014
2014 Silverado Z71 Recently purchased my new truck with SMP. I had not purchased "new" for quite some time but the entire process was a very good experience. Stan/Alde Recently purchased my new truck with SMP. I had not purchased "new" for quite some time but the entire process was a very good experience. Stan/Alden listened to what I wanted and found it, both were respectful when I wanted some time to think & work the numbers myself, and both were very knowledgeable and capable of answering any questions I had (even questions that cropped up later!). Mike handled the financing end very efficiently, addressed all questions and provided thorough information on the coverages I wanted to consider. Additionally SMP has serviced my other vehicle (sportscar) since 2002 and have always found everyone that I have dealt with - from service to mechanical to sales - has given me such exceptional service and seems to go out of their way to ensure you are looked after. More
by DLB05
Employees Worked With
Alden Williams, Stan Garchinski
November 07, 2014
Oil Change I have been dealing with SMP for the last 2 years now to get my oil changed and will keep coming back for the rest of eternity mainly due to the outst I have been dealing with SMP for the last 2 years now to get my oil changed and will keep coming back for the rest of eternity mainly due to the outstanding service attendants who process incoming vehicles and the price, which is cheaper than Great Canadian Oil Change (who knew the dealership would cost less?.) A big shout out to Brandon Arcand and the service techs working hard in the bays for the services you provide. Keep up the amazing work. More
by STEWI3
October 27, 2014
My 2nd new vehicle in SMP I bought a new truck from SMP a couple of years ago. The experience working with Kelly Prior felt so comfortable. When it comes to my new Traverse, I I bought a new truck from SMP a couple of years ago. The experience working with Kelly Prior felt so comfortable. When it comes to my new Traverse, I went to Kelly again. He is always very helpful to me since I was expecting the new Traverse for a long trip. I enjoy working with Kelly Prior, and recommend him as a honest salesman. More
by Cindyzh
Employees Worked With
Kelly Prior, Jeff Bowyer
