Royal Chevrolet Cadillac Inc.

Dishonest and Shady Friends bought a new truck from this dealership and it was the biggest mistake they’ve made. With less than 5000km on the truck they brought it to the Friends bought a new truck from this dealership and it was the biggest mistake they’ve made. With less than 5000km on the truck they brought it to the dealership repeatedly for service for what can only be described as a moaning noise coming from under the hood. Dealership said they fixed it but upon driving it off the lot the noise was still there. Repeated visits and calls to the place and the general manager finally told the sales person and other staff to not communicate with them and that he would be in charge is speaking with them. Well despite numerous attempts to speak with him, the GM just kept ignoring them. The truck has been sitting there for a few weeks with no resolution when finally my friends contacted head office and they were told that the GM had called the bank on his own accord and despite all payments being made to the finance company he had the bank repossess the truck!! What kind of shady business are they running here?! The problem with dealerships is that they really don’t care about the customer. Once they have your money and the deal you’re just a nobody to them. After talking about this issue with other friends and neighbours I have heard nothing but horror stories about this dealership and can’t believe GM allows them to continue to operate. As much as I’m a proponent for shopping local I strongly suggest you avoid this place like the plague. Unless you’re okay with not being treated well or valued as a customer. More

Great sales experience I went in to see a used Cadillac and Gary was the sales person I dealt with. He was absolutely amazing. He answered every question and wen’t above and I went in to see a used Cadillac and Gary was the sales person I dealt with. He was absolutely amazing. He answered every question and wen’t above and beyond to make sure I was happy with the vechicle and the deal. I also never felt pressured which was important to me. An example of the great service - the rims had ice on them and he went to wash the car off and clear the ice so the car drove smooth for the test drive. I WILL buy my next car from Gary. More

Great team, awesome service I couldn't have asked for a better professionals to deal with. Very impressed how nice our Salesman Mark was, very helpful in explaining everything I couldn't have asked for a better professionals to deal with. Very impressed how nice our Salesman Mark was, very helpful in explaining everything to us, went thru every feature available. Delia was the most professional and helpful lady that I have ever had the pleasure of dealing with. I am so appreciative and thankful to Mark and Delia, I have been speaking so highly of them and the dealership to all my friends and family . I look forward to dealing with Royal Chev Orangeville for years to come . Regards , Dan Niculae More

ATS LEASE - GREAT SERVICE AND CAR! I JUST STARTED DEALING WITH ROYAL CHEV AND DEACON HOWAT. I WAS WANTING TO UPGRADE INTO A ATS. MY FRIEND WHO HAD DEALT WITH THEM FOR A COUPLE YEARS R I JUST STARTED DEALING WITH ROYAL CHEV AND DEACON HOWAT. I WAS WANTING TO UPGRADE INTO A ATS. MY FRIEND WHO HAD DEALT WITH THEM FOR A COUPLE YEARS REFERED DEACON AND ROYAL CHEV TO ME WITH A GLOWING REVIEW...... AND IT WAS ACCURATE! REALLY ENJOYED THE EXPERIENCE More