Roy Foss Thornhill

Express Oil Change Was asked to come in at 7:30 am and service advisor did not show up till 7:40. Then he says mechanics don't come in till 8 and he would need an hour a Was asked to come in at 7:30 am and service advisor did not show up till 7:40. Then he says mechanics don't come in till 8 and he would need an hour after that to do my oil change. His reply was I wouldn't have to wait in a line-up. Now the time is past 10am and no explanation and no apologies. Last time I deal with Roy Foss. More

service not up to par I made an appt to take my car in an oil change. I was told 45 min wait time which actually ended up being 1.5 hours. No apology given by staff. I I made an appt to take my car in an oil change. I was told 45 min wait time which actually ended up being 1.5 hours. No apology given by staff. I was told oil changes on my leased vehicle included car washes. This did not happen. I was quoted a price that included tire rotation. Upon arrival, I was told this would not include tire rotation. Not a very good experience overall. More

2012 RAM 1500 Top notch service. Sales Advisor Leor Zimmer was excellent and went above and beyond to make the purchase happen. I highly recommend him. Would buy Top notch service. Sales Advisor Leor Zimmer was excellent and went above and beyond to make the purchase happen. I highly recommend him. Would buy again, process was straight forward and never felt pressured. More

Best customer service! I want to thank Lenny for accommodating my busy schedule. He picked up my vehicle for service but before leaving, he read my 3 young children a story! I want to thank Lenny for accommodating my busy schedule. He picked up my vehicle for service but before leaving, he read my 3 young children a story! More

So not come here for service 2014 Cadillac ATS. Came here to fix passenger heated seats, program tpms sensors, fix express window up, and replace gearbox panel. Heated seats not r 2014 Cadillac ATS. Came here to fix passenger heated seats, program tpms sensors, fix express window up, and replace gearbox panel. Heated seats not repaired, tpms not programmed, express window fixed and asked to pay labour which was supposed to be under warranty. Gearbox panel replaced and now the parking neutral,reverse drive lights don't turn on. On top of that they returned the car with check engine light. No quality control whatsoever before returning the car to the client. More

Great Experience! Buying a car can be daunting. In my first introduction with Mohsen he was friendly, helpful and professional. Throughout the experience, Mohsen was Buying a car can be daunting. In my first introduction with Mohsen he was friendly, helpful and professional. Throughout the experience, Mohsen was knowledgeable, patient in explaining processes and worked diligently to get what I wanted in a car. Mohsen made the whole experience pleasant. Love my new car and would return to Mohsen when I’m shopping for a new car again. More

A good experience I had a good experience dealing with Mike the used car salesman he knew his stuff no pressure salesman he promised me the car it was delivered it was I had a good experience dealing with Mike the used car salesman he knew his stuff no pressure salesman he promised me the car it was delivered it was in perfect shape clean as a whistle More

reliable and hardwork dealer I just got my second car from Royfoss and I want to thank you Mohsen Ketabian for his patience and useful suggestions to choose the car. I am so satis I just got my second car from Royfoss and I want to thank you Mohsen Ketabian for his patience and useful suggestions to choose the car. I am so satisfied with his reliability and his professional information he gave me. whenever I want to buy a car, I will go with Mohsen for sure. More

Exceptional Sales Service My wife and I want to thank Kosta Fotos and Sherry Khayati for all of the work they did in putting together the deal for us in leasing the 2017 XT5. My wife and I want to thank Kosta Fotos and Sherry Khayati for all of the work they did in putting together the deal for us in leasing the 2017 XT5. Both of them were awesome. Sherry is excellent!! There was never any pressure sales tactics which I personally do not like. We always felt that she was trying to get us the best deal she could and this is very important. Her knowledge of the vehicle was also amazing. At delivery she transferred OnStar over from our other vehicle and helped us with the transfer of Sirrius XM from our other car. Sherry set everything up for us from the vehicle menu and explained everything to us in simple terms. Sherry is an asset to your Dealership and hopefully she will be around in four years when we lease our fourth Cadillac. ? The next test for us will be the service from the dealership. One of the reasons I changed to Roy Foss was because the other dealership did not wash our car after being serviced. I read on your website that you wash and vacuum after each service appointment. I really like this and hope the Service Department experience is as positive as the sales aspect of the purchase. I found the whole customer experience was handled as a "personal relationship" type of situation and not as a "transaction". Our expectations to date were exceeded. Warmest Regards, Joanna and Larry More

Unprofessional Staff I went there to buy a new Escalade. After 4 hours of waiting and negotiating about the price, I paid the deposit and gave them all requested documents I went there to buy a new Escalade. After 4 hours of waiting and negotiating about the price, I paid the deposit and gave them all requested documents. Then they sent me to a rude, impolite, financial advisor (Steve) who apparently did not like my accent and wanted to go home soon and as a result in the first seconds of our meeting accused me that he thinks the credit application was not signed by my wife. Instead of welcoming us about buying this car he behaved like he was a RCMP police and I was there to rob them. His humiliating behaviour made me extremely upset and I cancelled the purchase in 30 seconds after seeing him. He killed all of our enthusiasm towards Escalade and I have never had such a humiliating experience in my life. My wife also had to go there 2 times to refund the deposit which we made and they finally refunded with the same rude impolite behaviour. This is very surprising to me that how the manager of this dealership never called me to ask about his staff unprofessional behaviour and it seems their motto is " The dealer is always right". I am very sorry for GM that these people should be their representative. More