Roy Foss Thornhill

Saturday September 12, 2020 I entered the dealership to view a white 2016 Ford Edge SEL. I Spoke with Mohsen Ketabian, I viewed the car and took for a test drive. The Car was listed $13,999, I offered $12, view a white 2016 Ford Edge SEL. I Spoke with Mohsen Ketabian, I viewed the car and took for a test drive. The Car was listed $13,999, I offered $12,000, and that's when Mr.Ketabian's attitude changed. He said "you've wasted my time". He continued to get upset as I was firm with my $12, 000 offer. He then disclosed that the dealership had acquired the vehicle in a trade-in for $3000, and he wouldn't dare sell it for anything less than listed price. As the dealership was closing he tells me to "come outside" to continue his childish tantrum. What I find outrageous is the temperament of the Mr.Ketabian and lack of professional skills to deal with customers. What I find funny is that Mr.Ketabian didn't even counter my offer, instead he made it personal where he brought up my job and compared it to himself. This agent has an ego problem and I wouldn't recommend him or your dealership to anyone. I've called the manager and left a voicemail, still no work from management. I've also put a review for your business on the BBB (Better Business Bureau) More

Borderline theft. Took a deposit verbally of $1000. I suggested same in order to negotiate. I had a friend drive it. I negotiated with Mike Ragusa, who did not budge on much just to throw in tires that w suggested same in order to negotiate. I had a friend drive it. I negotiated with Mike Ragusa, who did not budge on much just to throw in tires that were already with the car. No deal which is fine. I asked for my deposit back he said he would keep until car was sold. No written terms at all. No verbal ones either. Have asked three times for foundation for keeping same. No response. Shady, dishonest and not fitting the name I thought the dealership has. DO NOT DEAL WITH THEM More

shady dishonest dealership bought used car from this dealership, used car manager mike and the financial manager Calvin was horrible! when we refuse to buy extra coverage tha bought used car from this dealership, used car manager mike and the financial manager Calvin was horrible! when we refuse to buy extra coverage that we did not needed he was very rude. Pathetic dealership go somewhere else people! More

shady dishonest dealership bought used car from this dealership, used car manager mike and the financial manager Calvin was horrible! when we refuse to buy extra coverage tha bought used car from this dealership, used car manager mike and the financial manager Calvin was horrible! when we refuse to buy extra coverage that we did not needed he was very rude. Pathetic dealership go somewhere else people! More

Worst service experience, told me within 2 hrs to do my service but wait for 4 hrs. I will never ever back to Roy Foss to do any service. service but wait for 4 hrs. I will never ever back to Roy Foss to do any service. More

Total Disappointment and they could care less. I drove 4 hours to find the used Viper, that I agreed to buy was a deception. The car was filthy and looked well aged...compared to our conversations I drove 4 hours to find the used Viper, that I agreed to buy was a deception. The car was filthy and looked well aged...compared to our conversations and pics online that depicted otherwise. You would think they could have at least faked a quick wash knowing the deal hinged on a visual inspection. They seemed to care lees about my disappointment, and loss of a sale. Their final comment was " to have a nice drive back" as a mockery. I wouldn't visit Roy Foss again...even if they were giving cars away. More

Such a disappointment I hate to say this after being a customer for 20+ years, but my latest maintenance appointment was VERY disappointing. The staff I interacted with (a I hate to say this after being a customer for 20+ years, but my latest maintenance appointment was VERY disappointing. The staff I interacted with (advisor, 2 shuttle drivers, cashier, car jockey) were courteous and friendly as usual. My problem is with the process, which went as follows: - I dropped off the car at 11:15 (my appointment was for 11:20) - After completing paperwork with advisor, I only had to wait a few minutes for the shuttle to take me back home... Everything going great up to this point. - Completion of work on my car was at 16:35! That's more than 5 hours to perform an oil change and swap on-rim winter tires they had in storage - Advisor called promptly to notify me and to arrange shuttle to pick me up (this was known at the time I dropped off the car) - Shuttle driver called at 17:25 (that's 50 minutes later!) to tell me he was leaving dealership to pick me up - Back at dealership at 18:00 to pay for the maintenance work - Had to wait 10 minutes for the car to come out, which wasn't even run through the car wash and still had the storage stickers on all 4 tires. There are some serious efficiency/process issues here, nothing to do with the great staff; I was expecting better after being a long-time customer. More

We purchased XT5 at Royfoss our sales person MJ gave excellent service and his manager also gave great service. We were very satisfied with the experience. excellent service and his manager also gave great service. We were very satisfied with the experience. More

Excellent I recently purchased a pre-pwned Cadillac SRX, my experience at Roy Foss was amazing, everyone was so friendly, and our sales associate Eli was a rock I recently purchased a pre-pwned Cadillac SRX, my experience at Roy Foss was amazing, everyone was so friendly, and our sales associate Eli was a rock star. I will recommend this dealership to everyone I know, thank you so much More

Great Service Just purchased a used car from Roy Foss Thornhill, with Eli Sionov as my sales representative. He was affable, accommodating and definitely wanted to Just purchased a used car from Roy Foss Thornhill, with Eli Sionov as my sales representative. He was affable, accommodating and definitely wanted to provide me with a positive sales experience. He and the other staff, Mike Ragusa particularly, took the time to answer my questions and provided great service throughout the process. Would definitely recommend going to Roy Foss. Thanks Eli! More