Roy Foss Thornhill

I ordered a fully loaded Escalade on Jan 7, 2022 with a deposit, for an expected delivery in June of 2022. June has come and gone with no communication from the dealership. My salesman has since left the d deposit, for an expected delivery in June of 2022. June has come and gone with no communication from the dealership. My salesman has since left the dealership. I am fully aware/understand the difficulty related to the build/assembly issues due to availability of parts. So saying, I have left three separate messages for the sale’s manager, Vince, without the courtesy of one return phone call. The lack of professionalism is shocking and dismaying. Any other dealership would be a better plan for an individual looking to purchase a Cadillac. Shame on Cadillac for not identifying dealers that do not properly reflect their brand. More

We dealt with Mike R. And Hass. Both were easy to deal with. We lived out of town, so we did the financing portion virtually. We were going to go the week before and Mike And Hass. Both were easy to deal with. We lived out of town, so we did the financing portion virtually. We were going to go the week before and Mike gave us a heads up the car we wanted had sold. Found something else we liked their pricing is very competitive. Once arriving there we were able to test drive and look over vehicle as we hadn’t yet seen it in person. Once we were satisfied we sat down the Mike finished the paperwork. We were very happy with process and the quality of the vehicle we got. More

Just got accused of buying and shipping cars by the dealership manager "Costa". The original sales guy was ok and no issues with him " Mohammad". Costa, Totaly unprofessional and just rude. Accused u dealership manager "Costa". The original sales guy was ok and no issues with him " Mohammad". Costa, Totaly unprofessional and just rude. Accused us of lying and trying to ship the cars. If you are serious luxury car buyer do not go to these guys, im embarrassed for them... Just for refrence we wanted to buy two Cadillac escalade for the business. They assumed we were shippers to overseas... unbelievable Got my deposit back and told them to F off. More

I was going to use my extended warranty (titan) which was sold for $3000 to me and still valid but Luciano & Sal both the worst advisors refused and accused me for having accident which was absolutely xxxxx sold for $3000 to me and still valid but Luciano & Sal both the worst advisors refused and accused me for having accident which was absolutely xxxxxxxx. So ther charged me more than $200 for diagnosis + rental car. So disappointing. I will never go back to this stealership. More

Just purchased a used Enclave from them today. The sales and financing team were great to deal with. The car it perfect. Very stress free and smooth transaction. Mike the used car manager provided us with and financing team were great to deal with. The car it perfect. Very stress free and smooth transaction. Mike the used car manager provided us with exclent service. My wife is thrilled with the car ! Happy wife , happy life! Thanks Nick M. More

Terrible lack of professionalism shown by used car manager, Mike Ragusa. We were refused a test drive after spending two hours looking over a 2021 Cadillac XT4 and we’re told if we didn’t like the veh manager, Mike Ragusa. We were refused a test drive after spending two hours looking over a 2021 Cadillac XT4 and we’re told if we didn’t like the vehicle after we bought it, we could return it (but we’d have to keep the plates.) No other luxury brand dealership had that policy. We bought the same vehicle the next day at another dealership. I highly recommend Highland GM in Aurora… More

The Sales Advisor Isaac Cheuk has very good manner. Plenty of information. He is always kind and helpful and offeres reasonable price in everything. He did his best. Plenty of information. He is always kind and helpful and offeres reasonable price in everything. He did his best. More

We must admit, the service from the used car sales manager at Roy Foss was excellent and prompt until we received delivery of our $80000 2019 Lincoln Navigator Reserve L. From inital contact, we we manager at Roy Foss was excellent and prompt until we received delivery of our $80000 2019 Lincoln Navigator Reserve L. From inital contact, we were told the car "looks brand new" and is in "brand new condition" with "no damage" owning a reputable dealership myself we took their word, immediately sent payment, and had it shipped to us in an enclosed trailer. Upon arrival, we reviewed the bill of lading, and there was severe curb rash to 2 of the wheels, along with the rear bumper requiring cosmetic repair. We attempted to have our detailer remedy it as good as possible, but to no avail. We reached out to the same sales manager kindly requesting them to cover our wholesale costs to remedy the issues at hand, and we're simply told, They're not going to do a thing about it, and completely taking a 180 on their guarantee of the condition of the vehicle. I can't review the in store experience, as we did the deal all over the phone, and email which was pleasant until their problem arrived in our hands. However I strongly urge all other dealers, and customers looking to purchase online, or virtually to reconsider purchasing anything unless they have physically inspected the car. The utter lack of respect and accountability back from an alleged reputable franchise dealership has left a sour taste in our mouth, and we we will not be calling them again for units. Once again, if not viewing the car in person, strongly reconsider your options, as once it's off the lot, even if your transport company has noted the damage, they won't do a thing about it expect bluntly say "Too bad, so sad" Please see pictures below, we have withheld the name of the used car sales manger due to respect of privacy. We withheld the bill of lading due to privacy issues as well, but other dealers are welcome to contact me for it. More

Once again terrible service, lied again. I have one more free oil change, then never back again. I would advice anyone don’t buy a car here and don’t use the terrible service. Almost 3 yrs of BS IS ENOUGH! free oil change, then never back again. I would advice anyone don’t buy a car here and don’t use the terrible service. Almost 3 yrs of BS IS ENOUGH! More

I've never been as humiliated before as I was at the Royfoss Dealership. 3 weeks ago I went there and with a representative, I saw a car that I liked. In my case it would be a trade. My 2012 Jeep with Royfoss Dealership. 3 weeks ago I went there and with a representative, I saw a car that I liked. In my case it would be a trade. My 2012 Jeep with 60,000 Km, perfect condition, only owner, has no accident. Well 3 weeks ago, when autotrade.ca arrived, they told me that my car was between 10k to 12k, for trade. I was excited. But I did have to think about financing the rest of the car I would like to buy. Yesterday I returned to Royfoss, in order to buy the car I had seen 3 weeks ago. After answering several questions, the salesman was talking to his manager. He came back with the proposal for me. This time they offered me 3.5k for my Jeep, 6.5k less than thirteen weeks ago. I also told the seller that he had already offered me 10k, but he said that his manager did not want that amount anymore. That was a humiliation. I didn't know what to say to him. Get out of there with your face on the floor. I went on the autotrade.ca there, in front of him and showed the value of my car. I also showed the values ​​that a jeep like mine is being sold on the market, with a much bigger km than my car. Humiliating, depressible, I have never been through anything like this. I felt the worst thing in this world. A trash. I will never return to this place and I will not recommend Royfoss to anyone. Send feedback History Saved Community More