Roy Foss Thornhill

New Buick Owner I made arrangements for a test drive of this car. It was waiting for me when I arrived. Lucky took me out for a drive which was just that, not a spin I made arrangements for a test drive of this car. It was waiting for me when I arrived. Lucky took me out for a drive which was just that, not a spin that I use to, you know just around the block 10 minutes or so. I actually got to DRIVE the car. When we got back he went through all the features again, he had done this before we went out. We went in to write up an offer. I wasn't to pleased with what they offered for my trade but with Luckys assistance and creative negotiation with a couple of his associates we came to an agreement, just in time to beat out another couple that were looking at the same car. When I came back to pick up the car Lucky spent at least an hour with me going over the paperwork and setting up some of the features on the car. He took his time to make sure I was satisfied with my purchase not running off to sell another vehicle to someone else. Lucky also followed up with a couple of emails to make sure everyting was still good. More

Royfoss is "Lucky" to have Lakshan I was searching for a new vehicle for about a month or so before visiting Royfoss in Thornhill. I had a deal with a competitor that I just didn't feel I was searching for a new vehicle for about a month or so before visiting Royfoss in Thornhill. I had a deal with a competitor that I just didn't feel too good about at the time and decided to take a look at the Cadillac ATS at Royfoss. My family has a history of purchasing vehicles at Royfoss, both my father and grandfather have made purchases from Lakshan or Lucky and I was directed to speak with him as soon as I stepped into the dealership. I was not disappointed by the quality of service that Lucky provided me with. He took me on test drives with two different models of the ATS, going in depth over the details and differences between each vehicle. Lucky listened to my needs and made sure he met them. Out of the many dealerships I've visited during my car shopping experience this year, Lucky was the only salesman that made me feel comfortable and confident with my purchase decision. I must also thank the sales managers that worked together with Lucky to ensure that I, the customer, had all of my needs met and left as the happy new owner of a Cadillac ATS. If you're in the market for a new Cadillac or any other GM brand, I would definitely recommend you visit Royfoss Thornhill and ask for LUCKY! More

Leased new Buick Verano from Roy Foss Dealership in Thornhil My dad used to buy all his Cadillacs from Roy Foss and now I understand why. I'm a single female and am always a little leery of approaching a dealers My dad used to buy all his Cadillacs from Roy Foss and now I understand why. I'm a single female and am always a little leery of approaching a dealership to buy a new car. It has not always been a good experience. This time was different though. From the moment I called this dealership for an appointment, to the moment I drove off the lot in my new Buick Verano, I was treated with respect and appreciation. This place is organized. There is no waiting around here. They move you through the process like a well-oiled machine, but without stress or pressure. My rep Lakshan or "Lucky" as he likes to be known, met me, listened to my needs and did 3 different test drives with me. We also looked inside several cars in the lot so I could get an idea of paint and interior upholstery colors. He explained all my financing options and debated the merits of buying a used versus a new vehicle with me. I felt that when I finally made my choice to lease a new Verano that I did so with all the facts clear in my head. Lucky went through each piece of paperwork and made sure I understood what I was signing. I must commend Lucky on his patience and his professional demeanor. He took the time to answer every question I had and never once seemed impatient or irritated. I have similar praise for the dealership manager and the finance/leasing manager. Both took the time to introduce themselves to me and make sure my questions were getting answered. When I decided on the car I wanted, they had it at the dealership within two days! Lucky took the time then to sit with me in the car and explain to me how all of the features of the car worked. No sales rep in the past has ever done that for me. Everyone at this dealership seems to really like their job and it shows in their attitude towards their customers. It's a really pleasant place and I look forward to returning for oil changes! More

Went to pick a Cadillac in Jan 2014, test drived, asked lots of questions, got the answers, left with a confident purchase. Would recommend this dealership for anyone interested in buying a Cadillac! lots of questions, got the answers, left with a confident purchase. Would recommend this dealership for anyone interested in buying a Cadillac! More

The process was efficient and to the point. I knew what vehicle I wanted and what price I could pay. Lucky was quick to respond and did all he could to meet my needs. In the end it was a very pleasant inte vehicle I wanted and what price I could pay. Lucky was quick to respond and did all he could to meet my needs. In the end it was a very pleasant interaction. If you don't want to navigate the usually lengthy sales process that frustrates so many when buying a used car, contact Lucky at Royfoss Thornhill and he will work hard and efficiently to get you the deal you need. Royfoss is fortunate to have Lucky at their disposal! Trevor, a satisfied customer More

Lakshan was the key to my recent SRX purchase during a very hectic December. He was extremely professional. He answered all my questions and being a very good listener he pointed out relevant things I ha very hectic December. He was extremely professional. He answered all my questions and being a very good listener he pointed out relevant things I had not thought to bring up. Lakshan was easy to deal with, before, during and after my purchase. More

I never met someone as impatient and short tempered as the salesman I had to suffer. At first, the guy seemed friendly and eager to help ...obviously knowing that he can make a sales out of me quite eas the salesman I had to suffer. At first, the guy seemed friendly and eager to help ...obviously knowing that he can make a sales out of me quite easily. So I got a car on a lease from him. After the end of the lease term, I went back to him in order to buy the car, but he kept on trying to convince me to extend the lease term. He was making all kind of comments about my appearance telling that I didn't change quite a bit since the time i visited when I initially took out a lease. I thought he was trying to make small conversation, so I let it pass. When I decided I wanted to buy the car... his demeanor changed.... he seemed a little annoyed about my decision. Nevertheless, he went through the process of ending the lease and sale..... He asked me to call him back to check that everything went well... So I called him back... and the response I get was completely a different person. All I did was to follow his instructions, I just wanted to call to check that all the paper work went well and he started to talk over me and could feel that it took him every fibre in his body to not yell out loud at me over the phone. After I hung up.... I thought that I was pretty much treated like a second hand .... if I knew this ahead I wouldn't even bother continuing my business with him. Then I remembered how he reacted while on my first visit trying to lease the car... before me he was dealing with another client and after he finished with the client... he let a loud scream.... i thought that maybe he had a bad day like we sometimes do specially in the customer service industry... so I let it go... Little did I know that his reaction at the time was a hint of who he was..... Look, we have bad days... but we don't have the right to take it on others... specially when they are planning to make a large purchase.... this is no dollarstore.... We deserve to be treated better.... More

Took my car in for service because the check engine light came on. Was given this car by my aunt who passed away in January. My aunt had purchased the extended warranty through GMPP, which is transferable came on. Was given this car by my aunt who passed away in January. My aunt had purchased the extended warranty through GMPP, which is transferable with the car. The repair required should have been covered by the GMPP but the name on the warranty had not been transferred from my aunt's name to my name. I called GMPP to find out what I could do and they sent me a form where I was to fill out a portion and the dealership was to fill out a portion and fax it to GMPP. The staff at GMPP were standing by waiting for the form saying they would be able to effect the transfer immediately and the service would be covered. The staff at Roy Foss did not send the transfer form despite many calls to the service technician, Luciano and the business office manager Steve. I was advised that my only option was to pay for the service or I would not be able to pick up my car. I can only assume that these actions were deliberate to ensure that Roy Foss received a cash payment instead of having to deal with GMPP for payment. I am now forced to subit a claim through GMPP for the service after the fact and have been advised that if Roy Foss marked-up the cost of the parts and labour, GMPP will not pay the difference. I am absolutely disgusted by the actions of the staff at Roy Foss and would advise anyone to avoid them at all costs. I will never use them again. More

My name is Dave and I will not be buying a car at Roy Foss Motors, Thornhill. After test driving a car on June 30th, I returned to the dealership to take a final spin and make an offer on 6 July. When I Foss Motors, Thornhill. After test driving a car on June 30th, I returned to the dealership to take a final spin and make an offer on 6 July. When I found a 1 1/2 inch scratch on the front bumper that wasn't there the previous weekend, I mentioned it to salesman Dan who seemed to think it would be no problem to buff it out. I showed him the smart phone picture that I had taken on 30 June of my shiny new ride!!! ...without any scratches. After I offered to pay the sticker price, less the military and internet rebate that Roy Foss flashes all over their website, I was told that the car was as-is. The used car manager said he would not do anything to fix the bumper because I had already used my rebate. I am very disappointed and will not shop at Roy Foss Motors. In fact I will not buy a Chev product at all. I will however tell everyone about my weekend in Thornhill and how disappointed I am about not buying a 2013 Malibu LTZ. To the salesman, Dan I shake my head. It might be a managers' decision but how do you make any money if Roy Foss Motors can turn away customers that easily?????? More

I bought a 2010 Cadillac SRX from RoyFoss. It was a certified used car.... which means absolutely nothing. Issues: 1. The sales person said the car was completely accident free and that they did an certified used car.... which means absolutely nothing. Issues: 1. The sales person said the car was completely accident free and that they did an inspection. Clean CarFax. Upon inspection after purchase I found out that the car had been in an accident and that any inspection should have picked it up (inspected by another GM dealership!) 2. The electronic system in the car has several issues. Everything from KeyFobs being dead upon purchase to mirrors not returning to the proper position. 3. Paint had fall out from transport truck breaks. This was suppose to be dealt with and was not. 4. seat memory system was not working 5. etc, etc, etc The worst part was that after I found out all my issues and found out that RoyFoss would do nothing to fix the problems, I contacted GM directly and after 6 MONTHS of back and forth, received a call today telling me that there is nothing that either the dealership or GM will do. The car is under warranty so anything warranty deficient will be covered, but other issues are out of pocket. I will never purchase another GM product because of this. Such a bad experience. Dealership flat out lied to me, and GM could care less about that. DON'T SHOP HERE!!! More