Rose City Ford Sales

Rose City Ford Sales responded

Thank you, Katie! We're delighted to hear that Paul provided you with an amazing experience. His dedication to being helpful, knowledgeable, and responsive is something we truly value. We're also glad you appreciated his no-pressure approach and follow-up. We strive to create a comfortable and informative environment for our guests, and we're pleased Paul exceeded your expectations. Cheers :)

Rose City Ford Sales responded

Thank you, Robert, for sharing your positive experience! We're delighted to hear that Ronaldo made you feel welcome and took the time to meet with you, even without an appointment. Providing exceptional customer service and making our guests feel valued is our top priority. We appreciate your recognition of Ronaldo's dedication, and we're glad you felt welcomed from the start. Cheers :)

Rose City Ford Sales responded

Dr. Fleming, we sincerely apologize for the error in addressing you and for any confusion regarding the survey distribution. We understand the importance of accurate communication and will address this internally. We are pleased to hear the service itself was efficient and satisfactory. We appreciate your feedback.

Rose City Ford Sales responded

Thank you for your feedback. We are glad you appreciate Kyle's expertise and the overall friendly service. We apologize for the inconvenience regarding the repair and the part availability. We understand your frustration with the wasted time and will ensure we improve our parts checking process.

Rose City Ford Sales responded

Thank you for your feedback! We are glad you were happy with the friendly and helpful service you received. We strive to provide efficient and effective solutions for our guests. Cheers :)

Rose City Ford Sales responded

Thank you, Lisa! We are pleased to hear that you consistently receive great service at Rose City Ford. We value your continued patronage and are always here to assist you. Cheers :)

Rose City Ford Sales responded

Thank you so much for your kind words! We're thrilled to hear that we consistently meet your needs with friendly and wonderful customer service. We truly value your patronage and are dedicated to providing exceptional service to all our guests. We appreciate you taking the time to share your positive experience!

Rose City Ford Sales responded

Thank you, Terri! We're delighted to hear that you experienced very fast and efficient service. We're also glad you appreciated our friendly and professional staff, as well as the email follow-up. We strive to provide a seamless and positive experience for all our guests. We appreciate your feedback and thank you for choosing Rose City Ford! Cheers :)

Rose City Ford Sales responded

We sincerely apologize that you experienced a significant price increase from the initial estimate to the final charge for your service. We understand your frustration and that this discrepancy has caused you to be unhappy. We strive for transparency and clear communication regarding service costs, and we regret that we failed to meet those standards in your case. We would like to investigate this matter further to understand why the price doubled. Please contact our service manager directly at 226-826-2680 so we can address your concerns and work toward a resolution.

Rose City Ford Sales responded

Thank you so much for your incredibly kind words! We are truly honored to hear that you've found our personal attention and service to be exceptional, especially knowing your purchase history. We strive to create a unique and positive experience for every guest, and we're thrilled that we've exceeded your expectations. Your feedback validates our commitment to providing the best possible service, from sales to service. We appreciate your loyalty and are grateful you've chosen Rose City Ford. Cheers :)