Ron Hodgson Chevrolet Buick GMC

Made the sale a priority! Yvonne used her time and own resources to match the needs expressed. She is personable and does all she can to meet the needs of her client. Yvonne used her time and own resources to match the needs expressed. She is personable and does all she can to meet the needs of her client. More

incompetence I first visited the dealership on October 24, 2015 and discovered that the Chevrolet, Silverado, 1500 doesn't come with trailer mirrors so the Salesma I first visited the dealership on October 24, 2015 and discovered that the Chevrolet, Silverado, 1500 doesn't come with trailer mirrors so the Salesman and I walked to the Parts counter to inquire if it is possible to remove the existing mirrors and replace them with trailer mirrors. The parts guy promised he would get back to me on Monday, the 26th ... I never heard from him. I attempted to reach the Salesman on the 26th and failed so I was left with the only option ... leave a message. Regrettably, his voice message mail box was full, so no message left. After a third attempt at contacting him I was successful so we arranged to view a truck he found that would fit my requirements and it was arranged on Wednesday, the 28th. My wife and I arrived to view the truck and unknown to the salesman the truck in question had received a lift kit, new rims and was running 35 inch rubber. This doesn't match our needs. So, the Salesman apologized but nonetheless he wasted our time too bring us down to the dealership and while he was searching the available inventory. After about a 45 minutes of watching him on the computer he admitted he had nothing in stock which we could look at. During this visit I checked to see if anyone had the details about installing the trailer mirrors on the 1500 and still no one had an answer for me, "I'll remind the Parts Guy, even on Saturday the 31st of October it's still a mystery if it's possible. Regardless, on the 28th I left with 3 build sheets for 3 different trucks to review. On, Thursday, I left a message that I would be dropping by on Friday to deal on ones of these trucks. He returned my call on Friday afternoon at about 1:30 pm informing he wasn't available until Saturday.He told me, he would call me back in ten minutes, he was going to check with his Sales Manager (Quentin) if he could deal with me. The Salesman called me back and let me know this wasn't an option. I discovered later that the reason this wasn't an option was that Quentin would have given the sale to someone else and my Salesman was too interested in the sale ($$$$) instead of providing good customer service. As it turned out, this free time I discovered was good because I visited Westgate Chev on Friday and met the great team at Westgate. However, I never closed a deal because Ron Hodgson is close to home and convenient, if truck ever needed service. I arrived at the dealership on the 31st with the intention to close a deal on one of the trucks which I had the build sheet on. With this in mind, we started the process to discover that the truck I wanted to deal on wasn't available as it was in Ontario. Once again, a truck I really liked wasn't available ... that's 2 trucks so far. So we searched for another truck that would meet my requirements. We did so, I pulled out my credit card to place the deposit to start the deal. After completing some of the paperwork and settling on a very fair price a little higher than I really wanted to pay but acceptable. The process was moving along and we were moving forward in good faith and then I asked if I could get a build sheet for the truck I bought. The Salesman printed it off and I discovered it wasn't exactly the same as it turns out it was missing the factory installed chrome running boards but it was the same MSRP. I inquired, why was the truck about a thousand dollars more? The new price reflected an increase by GMC i was told. Needless, to say I was very disappointed (This is the 3rd truck I thought would be ideal), all I could think about was did these guys just try to pull something over on me because that's why they didn't show me the build sheets sooner? I just didn't know, how could 2 professionals miss something this important, I'm sure they simply missed it. At this point I'm very disheartened with the entire process and then to make it worse they aren't interested in sharing the cost of the running boards at all Quentin basically tells me to walk, conveniently i was outside of the dealership when he shakes my hand and walks away. That was my experience at Ron Hodgson. Allan S. UPDATE I received the following email within minutes of submitting my posting on Nov. 1: "I have forwarded your concern to the General manager. It is not our intent to disappoint our customers. We will review with all associated staff. Hopefully we can still earn your business ? Thank you for reaching out to us. Regards, Allan Demers" Considering it is the 9th of Nov. and I've received no response since the one on Nov. 1, I could probably say a lot but I'll let their silence/inactivity speak for me. Allan S. UPDATE! December 12, 2015 I am happy to post, I bought a Chevy, Silverado 1500, Z71 Midnight Edition from Cory at Competition Chevrolet and was treated exceptionally well. If you want to be treated exceptional well go see Cory. It's well worth the trip. And, I will be updating my dealer rater posting recommending them. Allan More

Fun Experience! From the first moment speaking with Yvonne on the phone to going into the dealership later that afternoon this experience was flawless from beginning From the first moment speaking with Yvonne on the phone to going into the dealership later that afternoon this experience was flawless from beginning to end. The staff are friendly and worked hard to make our expienence fun and got us into our new SUV only a few days. I extremely recommend Ron Hodgson and will be back for future purchases. More

They were extremely helpful and knowledgeable! The dealership was fantastic. They were very helpful and knowledgeable. They answered all our questions and helped us find a vehicle that fit all our The dealership was fantastic. They were very helpful and knowledgeable. They answered all our questions and helped us find a vehicle that fit all our needs. Once we had selected a vehicle they made sure we got the best deal possible. They also went over all the features of our new SUV so we knew exactly how to use the features before driving off the lot. More

Excellent service from sales and management. Excellent service from the sales and management department. Very friendly and very kind. Knowledgeable and they were able to work with me to find a ve Excellent service from the sales and management department. Very friendly and very kind. Knowledgeable and they were able to work with me to find a vehicle that I was looking for and one that fit my needs. Would definitely recommend to family and friends. More

Fantastic! The crew at Ron Hodgsons is fantastic! They make you feel like family and go above and beyond to make sure you are happy. This was my second time purc The crew at Ron Hodgsons is fantastic! They make you feel like family and go above and beyond to make sure you are happy. This was my second time purchasing from them and they were amazing both times. If they don't have what you're looking for on the lot, they will do everything they can to source it out for you. More

Excellent place to buy a car One of the best dealers I been to! Excellent customer service, not suprised they rated 5/5. Great people that help You with everything U need!!! Thank One of the best dealers I been to! Excellent customer service, not suprised they rated 5/5. Great people that help You with everything U need!!! Thanks guys!! More

2015 Sierra Kodiak Travis and James are great to deal with. No pressure and very friendly. They explained cost and which truck had the best deals! This is not our fi Travis and James are great to deal with. No pressure and very friendly. They explained cost and which truck had the best deals! This is not our first purchase at Ron Hodgson! There service and staff are great. More

Terrain Great service, always approached with no pressure. Patient and took the time to go through all my questions and different quotes over the course of 3 Great service, always approached with no pressure. Patient and took the time to go through all my questions and different quotes over the course of 3 visits. Highly reccommend Danny achty and James achty. More

Excellent salesman Very friendly and approachable. Not trying oversell us something we couldn't afford. It's our first visit there and look foward to buying from Dean. I Very friendly and approachable. Not trying oversell us something we couldn't afford. It's our first visit there and look foward to buying from Dean. I liked him right off the start. He is definitely from a different school of thought where customer service is priority one. I'm partly disabled and he made a very sincere effort to work with me and was very polite. A refreshing change from the previous dealership we were at. Good job Dean!! More