Rivershore Ram Chrysler Dodge Jeep Fiat

Worst Dealership We took our truck in to have some warranty work done. Slowest service and when we got our truck back it had scratches all over it We took our truck in to have some warranty work done. Slowest service and when we got our truck back it had scratches all over it More

scam artists. This dealership is a complete joke. Their slime xxxxx. They have no problems with screwing people over. As long as they get their money. I recently re This dealership is a complete joke. Their slime xxxxx. They have no problems with screwing people over. As long as they get their money. I recently retuned a lease vehicle because I was unable to continue making the payments. After I dropped the vehicle off and left. I got a call from the manager threating to screw my credit, garnish my wages and take me to court if I didn't cut him a check for 10-13,000$. I don't suggest anyone shops at rivershore, I hope they go bankrupt. These people are criminals. More

Incompetence in the Service Department . Our purchase experience was pleasant. Don was very personable, explaining the many features of the vehicle, and giving us enough time to road test t . Our purchase experience was pleasant. Don was very personable, explaining the many features of the vehicle, and giving us enough time to road test the vehicle in our locale, Sun Peaks. We were quite satisfied with our purchase, and felt we had made a good decision dealing with Rivershore Ram. That has now changed. Since early to mid-winter, we have had an ongoing issue with the engine light coming on. When it happened the first time, of course we were concerned and wanted to get it dealt with as soon as possible. We made an appointment with the service department, and brought the truck in. From that day forward, it's been nothing but a headache, a hassle, and, given that we live at Sun Peaks, a considerable expense. We have had the truck in no less than six (6) times trying to get this dealt with, the most recent being yesterday. We made yesterday's appointment 3 1/2 weeks ago, having been assured that the problem would be solved with the replacement of a solenoid switch in the emission system. When we made the appointment, we told the Service Department that we would also be having our winter tires dismounted, and the summers mounted and balanced, as well as the regular service that would be due by that time. When I arrived, I was told that, in fact, it was questionable whether all of the work would be completed in one day. Not a good start. 6 1/2 hours later I left the lot with our truck. In fairness, I was provided with a courtesy vehicle while the truck was being worked on, but, not having a lot to do with my time after lunch, I was able to watch the productivity level around my truck. It wasn't impressive, but, that's not the point. The point is that we feel very short-changed by the Customer Service we've received thus far. As if I needed further convincing, as I drove home from my dental appointment today, the Engine light came on again! I don't think I've encountered such incompetence in the Service Department of a dealership where I've purchased a vehicle in 40 years of vehicle ownership. In this age of computer diagnostics, I find it hard to accept that your techs can't accurately diagnose and repair this issue. I had already decided to have all of our maintenance requirements handled by another outlet, after yesterday's experience, but, given the failure to repair, I suspect I shall certainly be having dealings with your dealership in the days to come. I am only beginning to explore my options. I do know one thing for certain: At this point in time, I would never purchase another vehicle from Rivershore Ram, and I would actively discourage anyone I encounter from having any dealings with Rivershore Ram. Mary-Lou and I have been nothing but accommodating and understanding. Not once was there an acknowledgment of the hassle and expense we've been enduring, never once was there an offer to top up our tank, given the failures to successfully diagnose and repair, never once did someone offer us a reasonable explanation, other than "It needs to be flashed." What the xxxx does that even mean? When the solenoid epiphany occurred, I actually thought it had been solved. How wrong I was. More