River City Hyundai

I wish to compliment one of your staff's from Service Department on her excellent Customer Service skills . I believe her name is Tiyana. I had a flat tire issue with the recently bought Hyundai Palisa Department on her excellent Customer Service skills . I believe her name is Tiyana. I had a flat tire issue with the recently bought Hyundai Palisade. The Service Team was very helpful. I felt like they did go above and beyond with the service. She made a positive impression about River City Hyundai. Her patience and willingness to help was amazing, and from a client's point of view, she is a definite asset to your team. More

I bought a brand new Hyundai Ioniq from this dealership in October. Members of my family recommended I stay away from them but I didn’t listen. When I bought the car the salesman told me it was good in win in October. Members of my family recommended I stay away from them but I didn’t listen. When I bought the car the salesman told me it was good in winter, really well tested and would get a 274km range in good weather and lose 20% range in cold weather. That is a gross false advertisement. All my driving is on the highway and the most range I’ve gotten out of it is 200km and I lost over 50% advertised range in cold weather. The heater can’t keep the cabin warm in cold weather while doing highway speed. I have been to the dealership 3 times in 3 months and all they’ve said is the car is fine and they aren’t liable for fair advertising. It isn’t capable of getting me to and from work during the winter months. The dealership blames Hyundai Canada and Hyundai Canada blames the dealership. If I have any hope of getting out of the contract without taking a large financial loss on trading it in it will be in a court room. Either they knowingly lied to me when I bought it or they are grossly uninformed about the EV’s in their showroom. More

Muhamed was our sales advisor and he had done an amazing job showcasing the vehicle we bought and made the whole process simple and easy. Excellent customer service! I would say Muhamed went beyond to deli job showcasing the vehicle we bought and made the whole process simple and easy. Excellent customer service! I would say Muhamed went beyond to deliver the very best service. Richard was the Finance Manager who seemed very honest, friendly and forthcoming and got me in the new vehicle financing sooner than expected. I would not hesitate to recommend anyone going to RIVERCITY Hyundai for his or her new vehicle. More

Everyone there is great. Good friendly service. Love my Kona. Heated seats and steering wheel are fantastic in the winter. Car handles great. Take one out for a test and you will love it too. Kona. Heated seats and steering wheel are fantastic in the winter. Car handles great. Take one out for a test and you will love it too. More

The sales staff are not knowledgeable, their finance The sales staff are not knowledgeable, their finance staff are painfully slow. Nothing more annoying then being told it will take an hour and you ar The sales staff are not knowledgeable, their finance staff are painfully slow. Nothing more annoying then being told it will take an hour and you are stuck there for over 3 hours. Their service department is horrendous, honestly the worst I have ever seen and the prices they charge are insane. They charge almost double for the work you could get elsewhere. More

Being seniors, we really appreciated the time & care taken to fully explain & answer all our questions which in turn resulted in the purchase of our new Palisade that we thoroughly enjoy.... Well done R taken to fully explain & answer all our questions which in turn resulted in the purchase of our new Palisade that we thoroughly enjoy.... Well done River City Hyundai More

Best Dealership I've ever been to Right before I came to this dealership, I had a very bad experience with a different one. However, this dealership put my faith back into dealerships Right before I came to this dealership, I had a very bad experience with a different one. However, this dealership put my faith back into dealerships and sales people. From the moment I talked to Kabir on the phone, he was very respectful and he answered all of my questions. Throughout the entire experience he stayed patient, respectful and I felt like he was looking out for my best interests. Not once did I feel lied to or taken advantage of. Kabir customer service skills blew me away. River City is very lucky to have him. My entire experience from start to finish was the best I have ever had. This dealership was the luxury of customer service. Their customer service redefines service. Honestly, other dealerships should be learning from this one. From Kabir to the sales manager Billy, they listen to understand not to respond but to understand what their customers want, they showed me all the numbers upfront, they never hassled me or forced me to sign anything. They did not try to take a non-refundable deposit and they gave me my time to make my decision. They did't even hit my credit until I told them to, They even let me make have a private inspection. From start to finish they stood behind their product. Their words mean something. In this day and age, that's hard to find dealerships or sales people who follow that code of ethics and that their words carry meaning. It was a pleasure to do business with Kabir and this dealership. They went out of their way to make sure I was looked after and happy. I felt valued and I felt that they weren't out to just take my money. Thank You River City for offering such amazing service and I would do business with you again in a heart beat. I wish more dealerships were like you and people could experience what I experienced. It was gift! More

Unprofessional if you are going to this dealership by checking the reviews then you are making a bad decision as I did. Most of these reviews are purchased (i realis if you are going to this dealership by checking the reviews then you are making a bad decision as I did. Most of these reviews are purchased (i realised latter when they made a offer to me). The general manager's attitude and way of talking was totally unprofessional. He ask me that there are lots of dealerships in the city why I am dealing with his dealership. So, be aware, they really don't care about your vehicle. they will force you to drive the faulty vehicle until the warranty expires because after that all expenses are on customers. So make your decision wisely and go somewhere else before the managers ask you to do so. More

Great service I Purchased a new Hyundai Elantra a couple of weeks ago and I love it. My amazing salesman Anthony did everything to make my decision so smoothly. He I Purchased a new Hyundai Elantra a couple of weeks ago and I love it. My amazing salesman Anthony did everything to make my decision so smoothly. He explained everything as to setting up the apps and all the features. I could not have made a better choice if it hadn't been with the help of Anthony. Thank you again for your expertise.. More

Very friendly and helpful I bought a Palisade from this dealership. The managers I met were very friendly and helpful. So far I'm satisfied with Palisade. The only downside is I bought a Palisade from this dealership. The managers I met were very friendly and helpful. So far I'm satisfied with Palisade. The only downside is bluelink. One of the managers taught me how to use it very well, so I manipulated this App properly. Sometimes bluelink worked very well, but in other cases it did not work well. More