River City Hyundai

The service department is totally dishonest they will lie through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it More

Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehic Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly. Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us. Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord. The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost. After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in. Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations. Thanks, Ghanem, Jazz, Wayne and Jason! More

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and cons from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai. More

I bought my 2025 Elantra from Rohit and had an excellent experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service and a hassle-free purchase! More

Bought a used Sonata from Ghanem and couldn't be more happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the tim happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the time to be so attentive. More

We were talked into taking an AMA like service incase we got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and w got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and was told to call back after our last payment, when I did, I was then told it was to late and I needed to file the paper work before our payments were done. The lady in Finance said she would look into it and we never heard back again. Loved our Santa Fe, but will never purchase here again. *The dealership has since reached out to try and correct this. We have a credit there now, which is better I guess, but that was not what we were lead to believe it was when we purchased. That is on me for not reading it better or not asking questions. More

This place only love money and still same problem never ever go never recommend anybody ever go never recommend anybody More

DO NOT BUY FROM THEASE GUYS IF YOU DO NOT LIVE IN ALBERTA! PUT YOU ON IGNORE WHEN THERE IS A PROBLEM ALBERTA! PUT YOU ON IGNORE WHEN THERE IS A PROBLEM More

Halima was the River City Hyundai salesperson who worked with and for us as we learned about, test drove and ultimately purchased our first EV; a 2025 Kona. Halima is a good communicator with excellent peop with and for us as we learned about, test drove and ultimately purchased our first EV; a 2025 Kona. Halima is a good communicator with excellent people skills; she made us feel heard, welcomed and valued. Over the years we have purchased several vehicles, but never have we experienced such personal, attentive and professional service as that provided by Halima and others at River City Hyundai. We asked many questions, all of which were answered in depth verbally, with drawings and/or during our test drive. At no time did we feel pressured, rushed or unheard by anyone at River City Hyundai. If you are looking to purchase a new or used vehicle, we highly recommend River City Hyundai. More

Everyone was helpful and friendly. Would recommend them to our friends. Halima was our advisor. Would recommend them to our friends. Halima was our advisor. More