Rive-Sud Chrysler Dodge Inc.

Not a place to go if you like your car !!! Were should I start ... I thought showing some compassion for people would give me a good service in return but was I so wrong.First time I went there Were should I start ... I thought showing some compassion for people would give me a good service in return but was I so wrong.First time I went there Jacques needed to change the headlight level sensor while doing so he rips off the front bumper of our Jeep SRT8 2008 while backing off the truck he hit the foot of the car lift ...can't blame the guy I have more space in my garage ....Second visit my wife works in Montreal so she puts good millage on the truck while coming back home the hose that goes from the engine to the radiator as crack car loose coolant call towing bring truck to Rive Sud Dodge Chrysler MR Jocelyn (Service Manager) ether try to pull a fast one to my wife but decide to put some 1.69 clamps were the plastic hose was cracked and charging her 400$+ for "fixing the hose " some coolant a new belt and time ....Not even one week later same problem hose pop out coolant drain and were back at square one I go back myself to go tell them that they are to blame cause they should have proposed her to change the part itself which was 170$ and be sure the problem is resolve so I ended up paying the part and coolant the retainer ...300$.So I say third time the charm should be happy this time needed to change transmission oil drive shaft ...full drive·train oil change call for an estimate 700$ mr Pelletier ok np take an appointment truck on the lift sorry could you come with us at the service desk we made a mistake it's not 700$ but 1100$ but ill make it up to you ill give you a nice 28$ jeep hat and some hellcat mugs (there nice but I would rather have good service ;) ) and the grand finally 12 may 2016 problem with one push rod decide to rebuild both heads since we like the truck ...job is done pay the invoice 4079.58$ work done by Benoit .The guy tells me all good to go running smooth perfect get in the Jeep open the hood (always curious to see people's work and you should always watch to ) so open the hood and what is missing COOLANT just paid 4000$+ dollars to rebuild both head and you can't make sure there is enough coolant after your test run the reservoir was dry and at lease 4-5 inches missing in the radiator now it's time to see mr Dandurand VP told him what happen only thing he had to told me was my mechanics are good guys they know what they are doing ....The straw that broke the camel back 3-4 days after both heads were redone I hear an exhaust leak went back there today to get told that my catalytic converter was crack at the flange which I am sure it happen cause the mechanic tighten the exhaust manifold to tight and made the flange crack with the pressure of the engine mount and engine torque ....now they want 2500$ plus taxes to change the catalytic converter and I am done with them I would not recommend this dealer to my worst enemy ...Make yourself a favor and avoid the pain ...From a 5+ years customer PS:forgot to tell you the recall story but it's just the same poor service poor communication More

Worst dealer ever Went to repair the clockspring.....came out with a new clockspring.....but nothing working AND, worst, the horn is going on all by its self when I tur Went to repair the clockspring.....came out with a new clockspring.....but nothing working AND, worst, the horn is going on all by its self when I turn off the car.....came in with a problem, came out with MORE problems...... More

long hours of work i should not have been doing myself so bought my jeep front Rive Sud after having there more than 10 times to try to find a jeep I wanted I ended up up finding it myself ! ...they actual so bought my jeep front Rive Sud after having there more than 10 times to try to find a jeep I wanted I ended up up finding it myself ! ...they actualy fire the sales rep that was on my case lol...oups.. never the less good sale director he helped me as good as he could. few month in I have problem and I have an extended warantie ! well I had to once again do all the work myself and explain to the mechanic and service staff what the problem was after chatging me 80 $ for a 15 minuts checkup... actualy had to fight to get credit back and left to go see more qualified dealer !...ho yes and they fired the service guy a few days later hahahahaha I think they need to fire the person hiring these fools ! I do not recommend this dealer ! I am a sertified mechanic and have bought more than 10 new cars in the last 15 years,,,,never had so mutch hate for a dealer ! More

We have had a very bad experience with the service. They told us that we had to change the breaks after only 16000 km and the cost was 600$. They said that it was probably the way I drive!!! Oh yes with 3 k told us that we had to change the breaks after only 16000 km and the cost was 600$. They said that it was probably the way I drive!!! Oh yes with 3 kids i'm really a cowboy!!! We said no and we went to a local garage who said that we had 40% left on breaks and suggest to do a clean up for only for 80$. !!!! Thats not honest at all. More

Ordered a new 20" wheel for my 2010 Dodge at this dealership and scheduled an appointment to have them replace my damaged wheel when the order arrived. I had purchase parts many times from them in dealership and scheduled an appointment to have them replace my damaged wheel when the order arrived. I had purchase parts many times from them in the past but never used their service department, opting for the same dealership I purchased my car from. When I arrived for my appointment, the wheel was in but I was told I did not have an appointment for the installation and they were too busy to do it as a walk-in. Luckily, I had their business/service card with the date/time that their staff wrote down as well as the name of the person who made the appointment for me, After showing the card, they told me that the employee did not put it in the computer (blamed a colleague) and told me they could squeeze me in but I would have to wait 1.5-2 hours (for a simple tire change). Made me feel like they were doing me a favor. To add insult to injury, when the car was finally ready, I paid for the wheel which knew was $600, but was shocked when they told me the invoice for changing the tire was a whopping $87. After asking for an explanation, I was told they charge for time, at a mechanics rate, for changing stock 20" because it takes their employees longer to change compared to smaller (i.e.. 18") wheels that are charged at a fixed rate! I asked to speak with the service manager. I explained the situation and told him I knew quite a bit about cars and the explanation provided made no sense. I also said that charging me $87 for .8 hours of labor to install a wheel I just paid $600 for was not reasonable. He told me that for 20" wheels, their policy is to charge for time and the $87 is what I would have to pay. I used the speaker on my cellular phone and called another Dodge dealer in town - the one I purchased my car from, and provided them with my model and year, told them I had 20" wheels and asked how much it would cost to change one of them (removal, balance, and install). Their answer was $26. I looked at the service manager and told him that is exactly what any reasonable Dodge dealership charges and is what I was expecting to pay. He became extremely defensive and stated that Rive Sud Chrysler does not have to charge what other garages charge and it was the owner who decided to charge for time versus a fixed rate for 20" tire changes. I asked him if, as the service manager, he thought he made good business sense to lose a 1st time service customer who has purchased over $1,500 in parts and accessories from their dealership over a difference of $60? He arrogantly told I don't have to like their tire change policy but it stands. I paid the bill and left, never to return again. The fundamental issue was not the difference of $60, or their illogical explanations, but their total lack of customer care. Their service manager couldn't care less if I returned and did absolutely nothing make a good 1st impression on a new customer using their service center. If it were my business, I would not even have charged a 1st time customer for the tire change after making them wait 2 hours because one of my employees forgot to enter the reservation in the computer. Luckily, I have outstanding service at the dealership I purchased my two cars from. Albeit it is a 30 min drive one way, it is well worth the time because they care that I am a customer and make me feel that they value my business. More