Richmond Subaru

Excellent experience at Richmond Subaru This was my first purchase and I didn't know what to expect. Jackie provided very good opinions and didn't try to upsell any products. He took the tim This was my first purchase and I didn't know what to expect. Jackie provided very good opinions and didn't try to upsell any products. He took the time to understand what I was looking for in my car purchase and was very patient with my uncertainty. He followed up with a phone call to ensure everything with the car was in good order and if I had any other issues. Jackie is a excelled salesman that puts customer service first. I recommend anyone to look for him when looking for a new car. More

Amazing experience at Richmond Subaru I was nervous to buy a car for the first time because you hear stories about pushy salesmen and how they try to upsell you on everything but Jackie pr I was nervous to buy a car for the first time because you hear stories about pushy salesmen and how they try to upsell you on everything but Jackie provided me with a relaxed environment where I was able to make my own decisions. He didn't try to sell me on anything just really provided me with straight forward answers to the questions I had. When I came to pick up my 2017 Impreza (got there a bit late) and even though Jackie had to wait for me until pretty much closing he still spent time with me to show me how to sync my phone and how all the functions worked in the car without rushing. He was an awesome salesman to deal with, you can tell customer service is very important to Jackie and I would recommend anyone go to him for a new car. More

Great experience with Richmond Subaru and Austin Warren I bought my first Subaru from Richmond Subaru in 2005. This year, we were updating to a 2017 Outback. I started shopping at a couple of dealerships I bought my first Subaru from Richmond Subaru in 2005. This year, we were updating to a 2017 Outback. I started shopping at a couple of dealerships closer by and the process of negotiation was taking way longer than I had time for. I knew the price I was willing to pay and new that it was reasonable. After a lot of back and forth with the other dealerships, I went back to Richmond. I called Austin, told him the price that I wanted to pay, and within the hour I had a deal...same price I was asking of the others. Within 18 hours I picked up my new Subaru with all the options installed. Super easy. Great service from Austin and post sales service, answering questions etc. Second positive experience at Richmond Subaru. Highly recommend Richmond and Austin. More

Great experience at Richmond Subaru! Picked up a 2017 Forester XT chmond Subaru. Edwin, the sales rep, was helpful and responsive. The purchasing process was quick and smooth. The Foreste Picked up a 2017 Forester XT chmond Subaru. Edwin, the sales rep, was helpful and responsive. The purchasing process was quick and smooth. The Forester itself is great...very happy! More

Happy experience, Awesome job! From our first visit to finally purchasing our car, all visits to Richmond Subaru were wonderful. Ben was patient and helpful always ensuring friendly From our first visit to finally purchasing our car, all visits to Richmond Subaru were wonderful. Ben was patient and helpful always ensuring friendly professional customer service. He went out of his way to answer our many questions and ensuring littles details were attended to. And it is assuring to know you can contact him directly or the team whenever you need help. We will be expecting to go back for service as well. Overall pleasent experience and would gladly recommend to others. More

Highly Recommended! We had an excellent customer service experience at Richmond Subaru, Ben was a very helpful and thoughtful salesperson. After visiting several other ca We had an excellent customer service experience at Richmond Subaru, Ben was a very helpful and thoughtful salesperson. After visiting several other car dealerships and experiencing very high pressure sales techniques, Ben was a welcome change in that he took the time to find the right vehicle that worked within our budget and didn't pressure us into something we didn't really want. Overall we had a very positive experience and are very happy with our vehicle purchase. We are looking forward to many camping adventures with our Subaru Forester. More

Very unsatisfactory buying experience! Reading other glowing reviews makes me wonder what dealership people are reviewing. I bought a vehicle Feb 1, 2017. I wish I would have met "Da Reading other glowing reviews makes me wonder what dealership people are reviewing. I bought a vehicle Feb 1, 2017. I wish I would have met "Dan" or " Chris" . It was a rushed sale. Salesman did not want to give any extras, floor mats, touch up paint, finders fee for my friend who referred me there. They did not give me what they promised for my trade in. In fact, gave me less than modified amount. When I later told salesman about this, he provided some lame story about taxes. He said he would bring it to the manager's attention . Never heard back. Now, I have noticed a rock chip on windshield . When I tried to get it repaired, I was told it had already been repaired. You would think they would have told me. Insurance girl messed up my insurance so bad it took BCAA 2 hours to sort it out. When she called the insurance company , "Rocky" refused to let her speak to manager and hung up. Bad buying experience all around. I will not do business with them again. Felt like I was dealing with some sleazy small dealership. I didn't see anyone resembling any of the staff photos posted here. More

Good Job! Ben was accommodating and took the time to take me through a variety of vehicles. I was happy with the service and excited to be back in the Subaru fa Ben was accommodating and took the time to take me through a variety of vehicles. I was happy with the service and excited to be back in the Subaru family. I've already told a friend about the dealership. More

Great Experience! My husband and I have been car shopping for awhile and we must say Richmond Subaru was one of the better ones we have been too. Jackie Cho was the sal My husband and I have been car shopping for awhile and we must say Richmond Subaru was one of the better ones we have been too. Jackie Cho was the sales we dealt with and he was AMAZING! He isn't you typical car salesmen, he doesn't PUSH and he knew exactly what we were looking for and he delivered. I'm in sales myself and do not appreciate xxxxxxxx. Jackie was honest and we are happy to have purchased our car from him. More

Great Experience! Ben provided exceptional customer service and was very accommodating to my needs in choosing a car to purchase. He was great at explaining all details Ben provided exceptional customer service and was very accommodating to my needs in choosing a car to purchase. He was great at explaining all details of the deal and allowed me to think thoroughly through before buying. Communication was great and helped get a good deal on the car. I would recommend going for a visit to Richmond Subaru if looking for a car. More