Richmond Subaru

Excellent car buying experience at Richmond Subaru. Had the pleasure of meeting and working with Mike Lee of Richmond Subaru. Mike was very helpful in helping us choose the right Subaru for our family's Had the pleasure of meeting and working with Mike Lee of Richmond Subaru. Mike was very helpful in helping us choose the right Subaru for our family's needs. Communication and follow up was outstanding, and we can really tell how much he values his customers and prioritizes customer satisfaction at all times. After we negotiated a price, the paperwork was quick and painless. The dealership itself is small but comfortable. Parking was a bit tough but it shows how busy they are. I have not have the chance to visit their service centre but will post a separate review of that later on. If you are looking for a Subaru, go see Mike Lee. More

Richmond Subaru I've been driving Subaru's for the past 4 years and previously tried multiple dealerships before landing at Richmond Subaru. Since the beginning, the I've been driving Subaru's for the past 4 years and previously tried multiple dealerships before landing at Richmond Subaru. Since the beginning, the sales staff have been extremely friendly, helpful and loaded with information. The follow up or "after purchase" with both sales and service departments are fantastic, everything with this team feels sincere without the "cheap car salesman" approach. Overall it's a great dealership, and I'm always happy to bring my car in for regular service and to speak with sales. Highly recommended.... Regards, More

Good service We purchased a Subaru from this dealership shop today The service was friendly and attentive with good attention to detail throughout.Even though they We purchased a Subaru from this dealership shop today The service was friendly and attentive with good attention to detail throughout.Even though they were very busy MIke stayed with us to answer all our questions and demonstrate the features of the vehicle. The dealership was clean and well organized and we were always well informed.The staff wet professional and courteous More

Super helpful in getting my dream car The sale associate, Mike was AMAZING throughout my expeirence at Richmond Subaru. The rest of the staff was equally as amazing helping get my new car! The sale associate, Mike was AMAZING throughout my expeirence at Richmond Subaru. The rest of the staff was equally as amazing helping get my new car!! Highly recommended. More

Upfront and Honest Working with Mike was a treat. He was informative and helpful. But what I liked most about dealing with Mike is that he was upfront and honest. He ask Working with Mike was a treat. He was informative and helpful. But what I liked most about dealing with Mike is that he was upfront and honest. He asked for my expectations and was able to get me as close as possible. I will say, I felt a little had in the end when dealing with extended warranties (but that's only because they have a great warranty package) that I failed to account for on my end. In the end, his colleague in finance found a way to still provide exceptional value. I'll have to update my review again once I've experience more of the after purchase service care; but I have a good feeling it will be satisfactory. More

Good People and a Good Organization Due to unique circumstances, a complication arose as we were closing our deal. It is at those moments that one gets to see the real face of an organiz Due to unique circumstances, a complication arose as we were closing our deal. It is at those moments that one gets to see the real face of an organization - do they just say that they want to do the right thing or do they walk the talk? I am very happy to say that Richmond Subaru walk the talk and we were able to resolve the complication in a productive way. The experience to that point had already been very good and it is therefore very easy for me to whole-heartedly recommend the sales team at Richmond Subaru. Thank you Duncan, Matt and Micheal! More

Efficient sales service! We knew exactly what we wanted, and Mike Lee at Richmond Subaru worked hard to find the car we wanted (as the model year was ending) at a price we wer We knew exactly what we wanted, and Mike Lee at Richmond Subaru worked hard to find the car we wanted (as the model year was ending) at a price we were happy with! The dealership even helped out our young family and gave us a loaner vehicle while our new one arrived, and made the pick-up process extremely quick and smooth! More

Our first new car together It was a very pleasant experience in this Subaru dealership . This is our first time getting a car from the dealer and our first new car . It was a very pleasant experience in this Subaru dealership . This is our first time getting a car from the dealer and our first new car . everyone here have been very patient answering all our questions, especially I had lots of questions . Jordan was very friendly and helpful as i was confused and had To make big decision coming here three times . So as the managers and finance director Danielle helping with my financing questions aswell . And the insurance agent too and everyone worked extra time , since it was a Sunday . Overall the experience here has been very pleasant . More

AMAZING EXPERIENCE WITH MIKE!! We had never driven a Subaru before and had a wonderful experience with Mike Lee. Mike patiently answered all our questions and made sure we were comf We had never driven a Subaru before and had a wonderful experience with Mike Lee. Mike patiently answered all our questions and made sure we were comfortable. He was always prompt to reply texts and even came in on a day off to help us! Mike has been amazingly helpful and flexible through this whole process and made our trade-in and purchase very easy. If you ever want a subaru, I highly recommend Mike. We picked up our new 2018 Subaru Forester yesterday and are loving it. As a bonus, the dealership even offers free car washes and shuttle services to the airport! More

Great Experience Austin Warren at Richmond Subaru was pleasant and helpful. Very appreciate for your help. My wife and I are very happy with our 2017 BRZ. Austin Warren at Richmond Subaru was pleasant and helpful. Very appreciate for your help. My wife and I are very happy with our 2017 BRZ. More