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Richmond Subaru

Richmond, BC

2.8
578 Reviews

3511 Number 3 Rd

Richmond, BC

V6X 2B8

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578 Reviews of Richmond Subaru

July 29, 2023

Service department has caused issues before and now again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner More

by speed1lite
Recommend Dealer
No
Employees Worked With
Airii
June 11, 2023

Brought in a recent purchase for my kids a 2001 Subaru Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the More

by Jfthiess
Recommend Dealer
No
Employees Worked With
Cory
February 25, 2023

Bought our 1st Subaru and left feeling ripped off. They gouged us so many times, the whole experience was horrible. we wanted they car and love it, but that dealership was a bad nightmare! More

by kelmo67
Recommend Dealer
No
Employees Worked With
Ray Cao
Feb 28, 2023 -

Richmond Subaru responded

Hello kelmo67. We are sorry that you feel this way and would like the chance to make things right. Please reach out to our General Manager Jay Shead so he can get further details about your experience @ 604-273-0333 or jay@richmondsubaru.com. Hope to hear from you soon.

January 14, 2023

Extremely high rates compared with open-road Subaru I went to Richmond Subaru to do service B for my Subaru crosstrek; they charged $800. The same service B I did at open road Subaru boundary is only $5 More

by alanwzq
Recommend Dealer
No
Employees Worked With
Leo Ventura, Roden Cardona, Jason Ma, Terry Hogan
Feb 28, 2023 -

Richmond Subaru responded

Hello alanwzq, Our General Manager Jay Shead would like further details about your service experience and to discuss how we can gain your trust and hopefully see you back servicing here at Richmond Subaru. Please reach out to him @ 604-273-0333 or jay@richmondsubaru.com

November 24, 2022

I bought my 2015 outback new and always had my service done in 2-3 hours.on Nov 14th i had an appointment to service my car at 9.15am. arrived before 9am and had the paperwork done by Cory and was told th More

by mikinda
Recommend Dealer
No
Employees Worked With
CORY
July 08, 2022

I have a 2011 Subaru Forester and recently I had it serviced at Subaru Richmond BC where I always went for maintenance since I purchased my Subaru over a decade ago. This time, I went there to have my More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roden Cardona
Jul 08, 2022 -

Richmond Subaru responded

Hi Jay, My name is Gurj and I'm the General Manager at Richmond Subaru. I just spoke with our Service Manager - Amer. Would you mind contacting one of us either by email or phone? My email is gurj@richmondsubaru.com and Amer's email is amer@richmondsubaru.com. The Phone number here is 604-273-0333

June 26, 2022

Ali provided his professional advise on our car choices and making the whole process extremely pleasant! He was always reachable when we need his help, very friendly and efficient. More

by Ensor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Lameei
Jun 27, 2022 -

Richmond Subaru responded

Ensor, thank you for leaving us this lovely review and the 5 star rating. We are overjoyed to hear that your experience with Ali was a great one. Thanks again for choosing Richmond Subaru.

June 22, 2022

I would only recommend if Sarah Tran Still in service department She is the best since before her I had so much problem with service department Lack of knowledgeable staff and poor customer service w More

by tess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roden Cardona
Jun 22, 2022 -

Richmond Subaru responded

Sarah will be missed. She left on very good terms and found an opportunity that worked better for her. We hope you do consider us for any service work and we won’t let you down. Would you be available for a call so I can have a better understanding of what your concerns are? Please call me at your convenience. My name is Gurj and I’m the General Manager here at at Richmond Subaru.

April 29, 2022

We leased our second Subaru Outback from them after considering Volvo and VW. Recognizing that this is a wide range on the quality spectrum, Subaru won out because they were just so nice and helpful. O More

by lulu Chen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson Ko
Apr 29, 2022 -

Richmond Subaru responded

Lulu, Thank You so much for the 5 stars and a positive review. I'm glad Ben was able to help the right vehicle. Enjoy your Outback!

April 20, 2022

Just thought I would warn people about the shady practices of this dealership. I recently put a deposit on an incoming Crosstrek after speaking to Sales person named Ben over the phone. He was a tad More

by bizzle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben De Jesus
Apr 21, 2022 -

Richmond Subaru responded

Good afternoon! Thanks for giving us your feedback and sharing with us your feelings and opinions. We take it seriously as an opportunity to fix the problem and improve our process down the road. Would you mind we can reach you out to have a quick talk and see how we can find a solution towards your concerns. We want to fix the problem and offer you a better customer experience in our store. Will talk soon! Wish have a nice day!

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