Richmond Honda

Avoid This Dealership – Dishonest Sales Tactics & Zero Accountability If I could give zero stars, I would. Our experience at Richmond Open Road Honda was nothing short of a nightmare, and I want to warn Accountability If I could give zero stars, I would. Our experience at Richmond Open Road Honda was nothing short of a nightmare, and I want to warn others before they make the same mistake. When we visited, we specifically asked for a 2020+ vehicle with low mileage and no accident history. The salesperson, Kaleem Bashir, was excited to show us a Honda Civic that met most of our requirements. However, he downplayed previous damage, calling it “very minor,” and conveniently failed to provide a Carfax report upfront. Any questions about past repairs were brushed aside. It wasn’t until we had already placed a non-refundable (which was not disclosed to us) $3,000 deposit and were finalizing the purchase days later that they finally presented the Carfax. To our shock, the report revealed over $22,000 in prior accident repairs—something that was never disclosed when we first inquired. When we confronted Mr. Bashir about this, he dismissed our concerns, claiming the damages were just "cosmetic" and that repairs on newer vehicles “always cost that much.” The only reason we proceeded with the sale was because we trusted what Mr. Bashir was telling us. He continuously reassured us that the damage was “nothing to be concerned about” and that it would not affect the car’s performance or value. Believing we were dealing with an honest salesperson, we took his word for it—which turned out to be our biggest mistake. To make matters worse, the paperwork we received only showed a $1,000 deposit. Had we seen the Carfax report earlier, we never would have gone through with the purchase. But that raises an important question—what would have happened to our $3000 deposit? Mr. Bashir had verbally agreed to one price, but when we reviewed the paperwork, we realized he had manipulated it to make it appear as though we were receiving a discount—when in reality, we were paying $1,000 more than what was originally agreed upon. When we questioned him, he spun a convoluted explanation about how their pricing worked. It made little sense, but we reluctantly went along with it, not wanting to lose the vehicle. Looking back, this was just another underhanded tactic to squeeze more money out of us. Realizing the extent of the deception, we called ICBC ourselves and paid for detailed repair records. The damage was even worse than we were led to believe. When we confronted the dealership, the General Manager, Daniel Bailey, arrogantly told us “My team was also not required to provide you with the ICBC repair information on the vehicle, not only as it is not something that is available to us, but not something we provide to any client who purchases a vehicle that has been in an accident.” Throughout this entire ordeal, we never once asked for a discount. All we wanted was fair treatment and accountability. However, after being met with zero help, zero empathy, and complete indifference, we asked for some form of compensation—not a discount, just an even trade for a different vehicle. We had already paid $24,000 in cash, and the exchange vehicle was $2,400 more. Given everything that had happened, we felt this was a reasonable request. This is when Daniel Bailey completely dug his heels in. Instead of addressing our concerns professionally, he rudely and aggressively informed us “My team is not required in any way shape or form to offer you this solution. The accident information was disclosed to the purchaser on the bill of sale and every page of the Carfax was signed. This offer is a courtesy to keep a client happy.” And “ We will not be adjusting the pricing on the new vehicle you are looking at swapping this vehicle for. You will get credit for the amount you paid on your previous purchase, but will be paying full asking price for the vehicle you are looking to switch into.“It was clear that this was no longer about business—it was about him trying to assert his perceived power. The entire interaction was More

Avoid This Dealership – Dishonest Sales Tactics & Zero Accountability If I could give zero stars, I would. Our experience at Richmond Open Road Honda was nothing short of a nightmare, and I want to warn Accountability If I could give zero stars, I would. Our experience at Richmond Open Road Honda was nothing short of a nightmare, and I want to warn others before they make the same mistake. When we visited, we specifically asked for a 2020+ vehicle with low mileage and no accident history. The salesperson, Kaleem Bashir, was excited to show us a Honda Civic that met most of our requirements. However, he downplayed previous damage, calling it “very minor,” and conveniently failed to provide a Carfax report upfront. Any questions about past repairs were brushed aside. It wasn’t until we had already placed a non-refundable (which was not disclosed to us) $3,000 deposit and were finalizing the purchase days later that they finally presented the Carfax. To our shock, the report revealed over $22,000 in prior accident repairs—something that was never disclosed when we first inquired. When we confronted Mr. Bashir about this, he dismissed our concerns, claiming the damages were just "cosmetic" and that repairs on newer vehicles “always cost that much.” The only reason we proceeded with the sale was because we trusted what Mr. Bashir was telling us. He continuously reassured us that the damage was “nothing to be concerned about” and that it would not affect the car’s performance or value. Believing we were dealing with an honest salesperson, we took his word for it—which turned out to be our biggest mistake. To make matters worse, the paperwork we received only showed a $1,000 deposit. Had we seen the Carfax report earlier, we never would have gone through with the purchase. But that raises an important question—what would have happened to our $3000 deposit? Mr. Bashir had verbally agreed to one price, but when we reviewed the paperwork, we realized he had manipulated it to make it appear as though we were receiving a discount—when in reality, we were paying $1,000 more than what was originally agreed upon. When we questioned him, he spun a convoluted explanation about how their pricing worked. It made little sense, but we reluctantly went along with it, not wanting to lose the vehicle. Looking back, this was just another underhanded tactic to squeeze more money out of us. Realizing the extent of the deception, we called ICBC ourselves and paid for detailed repair records. The damage was even worse than we were led to believe. When we confronted the dealership, the General Manager, Daniel Bailey, arrogantly told us “My team was also not required to provide you with the ICBC repair information on the vehicle, not only as it is not something that is available to us, but not something we provide to any client who purchases a vehicle that has been in an accident.” Throughout this entire ordeal, we never once asked for a discount. All we wanted was fair treatment and accountability. However, after being met with zero help, zero empathy, and complete indifference, we asked for some form of compensation—not a discount, just an even trade for a different vehicle. We had already paid $24,000 in cash, and the exchange vehicle was $2,400 more. Given everything that had happened, we felt this was a reasonable request. This is when Daniel Bailey completely dug his heels in. Instead of addressing our concerns professionally, he rudely and aggressively informed us “My team is not required in any way shape or form to offer you this solution. The accident information was disclosed to the purchaser on the bill of sale and every page of the Carfax was signed. This offer is a courtesy to keep a client happy.” And “ We will not be adjusting the pricing on the new vehicle you are looking at swapping this vehicle for. You will get credit for the amount you paid on your previous purchase, but will be paying full asking price for the vehicle you are looking to switch into.“It was clear that this was no longer about business—it was about him trying to assert his perceived power. The entire interaction was More

I was in the market to upgrade to an SUV but couldn’t find the right vehicle in my hometown of the Okanagan, BC. So, I hit the open road and found my way to Richmond Honda where I met an amazing salesper find the right vehicle in my hometown of the Okanagan, BC. So, I hit the open road and found my way to Richmond Honda where I met an amazing salesperson, Bryant Zhang. Bryant was professional, knowledgeable; respectful; listened to my needs, took me on countless test drives; and best of all he found me exactly what I was looking for. Bryant represented me in the deal, so that I received a fair value for my trade, and he was transparent throughout the entire process; explaining all charges on the invoice; and keeping me in the loop as my CRV was prepped for delivery. Queenie, in Finance and the insurance rep were also amazing, handling the paperwork with ease. The entire process from test drive to delivery took less than 4 hours which shows the professionalism and efficiency of the Richmond Honda team. Bryant made sure I was comfortable in my new 2024 Honda CRV; ready to hit the open road; and be home the same day. He even took me to Walmart to ensure I had the right sync cable for my phone, so I wouldn’t get lost in Vancouver traffic; and responded to my late-night text assuring him I made it home safely. Bryant is a first-class person, who I highly recommend for all your car purchase needs. Richmond Honda is the top dealership in BC for providing an exceptional sales experience & I highly recommend them; they are worth the drive! More

This is the third time I've brought in my car for servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I d servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I did not purchase through Honda. The first time was getting my rims fixed. They made me pay upfront instead of going through my warranty company, which my warranty company even gave them a walkthrough in how to file a claim through them. My warranty company had to be the one reimbursing me when this could've been all clean and done through just proper research or even a couple calls. The third time I brought my car in for servicing, I was also wanting to fix my flat tire which I was told that it was driven on flat so the wheel itself was wrecked and I needed to replace it with an entirely new wheel. OK, that's fair I said please deal with it through my warranty company because I'm covered. I get a call later in the day to notify me that my claim was denied. That didn't make any sense to me so I called the rep at my warranty company (doing their job for them I suppose), and I was notified that the claim should have been approved and been good to go as I explained the situation to them. The rep then tells me their claims reps are all gone for the day and that she will give me an update on Monday. So I call back to Honda to let them know please leave my car there for the weekend (I dropped it off Friday for servicing). Fast forward to Monday, I was notified by the rep of the warranty company that there was NEVER a claim filed through for my car. Honda had only called in to tell them but NEVER filed a proper claim so of course it was so-called "denied" or never approved because my warranty company never even got a "request" or "claim" for them to even approve??. Great. Next I get a phone-call from Honda to let me know that there were ADDITIONAL issues with my car during the road test (which by the way should have been done FRIDAY, why are you calling me on MONDAY to tell me about it???) but not to worry cause the concern they assume it had is all covered under warranty but they wanted to keep my car for another day. I said No, cause I've personally never heard this so called noise they were talking about. And I couldn't leave my car for another day when I had appointments lined up the next day as I assumed my car would've been good to go by now. My warranty company also had to call Honda to walk them through how to file a claim again and at the end of all this I ended up having to pay for the wheel first and my warranty company to reimburse me AGAIN. The only thing they did right was put my stuff in the back seat back into my trunk for me (as I had moved it from the trunk into the back seats to put the wrecked tire in when I changed it for a spare). Will not be bringing my car here ever again. Unfortunate because when I purchased my car from here the sales team was awesome, cannot say the same for service. More