Richmond Hill Subaru

Nice folks Great purchase experience, I would highly recommend thIs dealership, they seem very well organized, trained and they were very competitive on price. B Great purchase experience, I would highly recommend thIs dealership, they seem very well organized, trained and they were very competitive on price. Brett, Sam and Leon were all very attentive to my needs. More

Very rude service manager I went there because I heard some clicking noise from my steering wheel First question where did you get your car from Was it any accident when yo I went there because I heard some clicking noise from my steering wheel First question where did you get your car from Was it any accident when you get it So many nonsense questions I felt like a criminal He was asking all those things My car only has 27 k on it I told him why don’t you just check the vin and you will know everything about it But opposite of that The technician who test drive my car was very nice and amazing Unfortunately I forgot to ask his name I hope the owner changes the service manager Otherwise I’m sure they will loose many customers More

Nice customer service I work with Adam he is such a nice guy and yes not only sales part he explain and demo for me all all technical aspects. I wenrt three times all time I work with Adam he is such a nice guy and yes not only sales part he explain and demo for me all all technical aspects. I wenrt three times all time he was the same. Thanks to Adam for good experience for my vehicle purchase. but one thing with very smile they were which to price but there price is very reasonable. More

Just Picked Up My 2018 BRZ Sport-Tech Just picked up my 2018 BRZ Sport-Tech at Richmond Hill Subaru. As a high-volume Amazon FBA Seller who always strives to provide the best customer serv Just picked up my 2018 BRZ Sport-Tech at Richmond Hill Subaru. As a high-volume Amazon FBA Seller who always strives to provide the best customer service / experience for my customers, I can proudly say that Richmond Hill Subaru has went above and beyond my expectation. Kevin Piitz (Sales Specialist) assisted in my purchase, answered all my questions very well, kept me updated on every step of the process of my vehicle being delivery. Overall, he is a very chill dude that provides world class customer service and will make sure that you will be satisfy at all cost. He is willing to spend a lot of time with you to make sure you get into the best vehicle that is based on your wants or needs. I’m willing to my bet on him any day, he is a very talented person that is going places. Simon Sin (Financial Service Manager) is a very efficient person. This is the boring paperwork part of purchasing a car, where most people normally stressed out or scared when it comes to finances. He will sit down with you and breakdown the numbers to the cent to make sure you’re comfortable with your purchase. Simon makes this part a breeze for everyone, quick and simple straight to the point. Overall, he is a very optimistic person that has a huge passion for cars. Sean Pearl was the Sales Manager that was willing to sit down and have a chat with us along with Kevin Piitz, which is something that many other Sales Manager at other dealerships are not willing to do, most of them like to hide behind their office. But at Richmond Hill Subaru you can see the Sales Team interacting face to face with the Sales Managers, which is great since you know that they’re not wasting your time and making you sit around. Sean is a very honest man and will not try to trick you or anything if you don’t know much about cars or if this is your first time purchasing a vehicle. I highly respect honesty, especially in the car sales industry, where many other dealerships will try to take every last cent from you. Also, a shout out to Tim So and Kevin Loll for keeping me company by talking / showing about your present cars, previous cars and sharing your passion of cars with me. Keep up the great work and best of luck on modding your cars. Overall, I would 100% recommend Richmond Hill Subaru to anyone who is in the market for a new vehicle. I’ve been to many other Subaru dealerships and I had terrible experiences at them. Just don’t even bother looking or going to any other Subaru dealers, it’s just not worth your effort and time, just head straight to Richmond Hill Subaru and enjoy your new vehicle. I live about an hour away from Richmond Hill Subaru, but their customer service is just top notch that I’m always going to be returning to this dealership to get my services done, recommend new clients to visit this dealership, and hopefully purchase my WRX STI in a few years. If you have any questions just give them a shout. You wouldn’t regret it. Trust me, even though I’m just a random guy on the internet 😂. More

Awful Customer Service!!! Its not just we walk in there and did nothing. We bought a car from them. And both the sales person (Brett) and sales manager(Leon) was acting as if w Its not just we walk in there and did nothing. We bought a car from them. And both the sales person (Brett) and sales manager(Leon) was acting as if we are wasting their time. When we got the car we were just given the folder with paper works. No one showed us the car. NO one helped us to put the red dealer plate because the ownership was not done. No one even said bye. It is as if after getting the sale they don't care about their customers anymore. When we came back to get the ownership document the sales person is also not there and got the document at their reception. we have to go back in because the spare key was not given to us right away. we have to go back again to ask someone if they can help us remove the red plate. they don't have any sens of customer service at all.. They should have some training. Its not our first Subaru purchase and compared to our experience in Subaru Mississauga its like day and night. More

The worst customer service Try to get trick me and lied to get more their service. First time to hear about, customer must to paid for fuel when they get the car. And when the c Try to get trick me and lied to get more their service. First time to hear about, customer must to paid for fuel when they get the car. And when the customer said no with insurance, they try to get them sign documents with include their insurance again ! Rating: minus minus minus stars. More

Professional and Transparent I went to purchase my Subaru Outback 2018 and Richmond Hill gave me the best price compared to other Subaru dealers. Alex Kam is a very profession I went to purchase my Subaru Outback 2018 and Richmond Hill gave me the best price compared to other Subaru dealers. Alex Kam is a very professional salesman and transparent with the final price. He takes careful steps to make sure the customer understands and very patient in the demonstration. Richmond Hill dealership is very lucky to have Alex Kam. This dealership have great customer service too. Free refreshment. Thank you very much. More

Good sales team but bad service centre Over the last few months I am looking for a new Subaru and do searching around dealers. I visited Richmond Hill Subaru a few times, their sales person Over the last few months I am looking for a new Subaru and do searching around dealers. I visited Richmond Hill Subaru a few times, their sales persons are so friendly and great! Alex, in particular, is very knowledgeable and able to give me quite a fair comment. Around the same time, my wife’s Legacy could not turn on, and we drove to their service centre, people there is totally disappointing. My feeling is they just don’t want to provide us service (my wife’s legacy is still under warranty), we need to come back again just to fix the oil cover can’t open well, and come back three times to deal with the ignition issue. More

Fantastic Service I went to Richmond Hill Subaru looking for a sedan that's family friendly and fun to drive. Thanks to Alex and his great customer service, information I went to Richmond Hill Subaru looking for a sedan that's family friendly and fun to drive. Thanks to Alex and his great customer service, information and advice, I left extremely happy with a WRX. The dealership has competitive prices, and also attentive and quality service. More

Great experience!! I just got my car here on March 2018. The service is great and Alex was very informative and helpful when I wasn’t sure what car should I pick when I I just got my car here on March 2018. The service is great and Alex was very informative and helpful when I wasn’t sure what car should I pick when I first stepped in. He gave me a very wise advice and explained in detail the differences among the few models that I was considering. The team work among the sales staff was also very solid, since my sales rep Alex wasn’t available on the day I went back for my final decision. He sent his workmate to help me. But they communicated very well so that I didn’t have to repeat any of the procedures involved in the test drive and sale. The manager is very nice too, he approved the great deal that had been offered to me by Alex from the first visit. I will definitely refer my friends to come here if they ever want a 4-Wheel Drive car. More