Red Deer Kia

Not respect law The dealer Kia has changed the price I have the picture of the truck at 39588, he told me that several people interested and he reserved me with a dep The dealer Kia has changed the price I have the picture of the truck at 39588, he told me that several people interested and he reserved me with a deposit what I did. After being accepted for the credit he told me that the price of the truck had changed to 43199.00. wow really not professional. A chance I have pictures of everything he wrote to me and the picture posted on the web. I will send everything to Amvic and the owner because I do not think he knows. He will have other people who will explain to him the laws of Canada. The seller gave me a good service except that the company did not respect these commitments. I lost my time for a lack of professionalism. More

Service Department is Rip Off The service department is trying to inflate their sale. They recommended some services that were not required. Those services and replacements cost me The service department is trying to inflate their sale. They recommended some services that were not required. Those services and replacements cost me over $2500. I didn`t do it. I checked with a different mechanic about all those things that Red Deer KIA Dealer recommended. I was told That`s a rip off. Also that the repairs suggested are not immediately needed.. I declined this service and went to a different place, because they didn`t have convenient appointments that I could go to. When I went back to KIA they told me a lug nut was broken and I need a new one. They blamed the defect on the previous person who looked at it. I Trusted them and went back a week after to install the new lug nut. The lug nut cost is only $5, but they charged me $168 for the labor and miscellaneous. I am told that this is a very easy procedure and was completed very quickly. I felt like I didn't receive good customer service in this instance. More

Great Dealership Was great working with Josh was very helpful in every aspect of our dealing with him and the rest of his team. Found me the perfect car Was great working with Josh was very helpful in every aspect of our dealing with him and the rest of his team. Found me the perfect car More

First Kia! So glad we had Connor Buying a new vehicle was a big deal for us and we needed lots of time to think. Connor was amazing and patient with us! When we were ready to go, Conn Buying a new vehicle was a big deal for us and we needed lots of time to think. Connor was amazing and patient with us! When we were ready to go, Connor make it painless and fun! He is a great sales person and we are loving our new Sedona! More

it was a sweet deal thanks to yhe staff it was so cold...minus 35 somedays while making the deal however the staff always made us feel like number1..the show room and guest lounge ...so clea it was so cold...minus 35 somedays while making the deal however the staff always made us feel like number1..the show room and guest lounge ...so clean .. More

Savage Dealership Did not have a positive experience here. Four days after purchasing a second hand vehicle, I experienced transmission issues (revving 5000, not going Did not have a positive experience here. Four days after purchasing a second hand vehicle, I experienced transmission issues (revving 5000, not going over 30km). I took the vehicle in, they were willing to take a look/“fix” it. First of all, I was frustrated that my four day old vehicle was having problems, despite reviewing a detailed AMVIC report, test driving, and etc. prior to purchasing. There was also a huge lack of communication on their end. If you have my vehicle for two weeks, at least give me a call to update me a couple of times, and call me when it’s “ready”, but nope. When I went to pick up the “fixed” vehicle, the service department had purchased me 120 month warranty (definitely softened me up). I then went to the vehicle, all the lights on the dash were still on, as when I brought it in (I don’t even think they looked at it during those two weeks). So again, I had to leave the vehicle with them to “fix”. About 1 week after, I received a phone call from the company the warranty was purchased through, they had some questions. Long story short, the service department told the warranty company I put on 11,000 km since I bought the vehicle (umm how?! I had it for 4 days, more like 11km), they also acted as me when purchasing the warranty, and they were trying to scam the warranty company into covering a transmission replacement, a pre-existing condition prior to purchasing the warranty. The warranty company warned me of red flags, which I appreciated and had a hunch about. Obviously, Kia didn’t receive approval from the warranty company to replace the transmission, and sounds like there is legal follow-up to occur. The sales side of the dealership was good (partially because I received my money back in full), the service department and its staff on the other hand... I would avoid. Overall, very negative experience. I would not recommend Kia Motors Red Deer. More

Wonderful staff Very nice happy staff! They make me feel so welcome and like i am part of the Kia family! I definitely recommend getting your next purchase at Kia Re Very nice happy staff! They make me feel so welcome and like i am part of the Kia family! I definitely recommend getting your next purchase at Kia Red Deer! Sib was so friendly to me and made me laugh and enjoy the experience of purchasing my new car! More

I love this place!!! The staff were very kind and helpful! A clean, welcoming and beautiful place. One of the best dealership experiences I've ever had! After going to mul The staff were very kind and helpful! A clean, welcoming and beautiful place. One of the best dealership experiences I've ever had! After going to multiple dealerships throughout Calgary and Red Deer I didn't think I would find my new car here. The wonderful Raven went through the process step by step ensuring me the best service possible. I was confident in my decision to buy from here. I absolutely love my new Kia Sportage, she was right in saying that it would suit myself and my soon to be family of 4. Spacious and modern I cant wait to take the little ones on road trips down the line. I will most certainly be recommending this dealership to my wife and friends. I will also be recommending Raven to them, not only is she highly professional and helpful, she is very kind and just a pleasant person to talk with!! That is if she is still working there, to be honest she could be running her own dealership if she wanted to, shes that good! Overall, I have nothing but positive things to say about my experience at Red Deer Kia and the employees there. Two thumbs up! ??👍👍 More

complete rip off I bought my 2014 Kia Soul when this dealership first opened in Red Deer. My first brand new vehicle so was very excited. They told me it was basic b I bought my 2014 Kia Soul when this dealership first opened in Red Deer. My first brand new vehicle so was very excited. They told me it was basic but had air conditioning and cruise etc When I picked up my vehicle I discovered it did not have a spare tire or cruise control. I questioned the sales rep I had at that time, and he told me he did not say that. After some debate back and forth, and playing mind games with me, the sales manager made an appearance and agreed to pay half to install a cruise. I dropped off my car at Kia Red Deer and paid Kia to have this installed. After a couple years the after market cruise they "had" installed was causing problems. They fixed it a couple times under warranty and then when the warranty was over informed me that they did not even install it but would not tell me who did. This story gets very long as to the xx I was fed but eventually had to go some where else to have the cruise removed. Kia was going to charge me for four hours labor to do this and another dealer who I had remove it was a hour. Also Lance Gore is a con artist who phoned and said he was hired by Kia Red Deer as a customer retention person to help solve all the problems Kia Red Deer had and has, and wanted to help me get everything fixed to my satisfaction but once I said I would not buy from them ever I never heard from him again. Lance is a sales rep and full of crap. More

Management needs work Salesman are great sales managers are high pressure and dont take no for an answer. They phone you day after day just to get you in the store Salesman are great sales managers are high pressure and dont take no for an answer. They phone you day after day just to get you in the store More