Racicot Chrysler

Our 2023 Jeep Wrangler Willys experienced an issue that caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off th caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off the road in La Salle. Luckily, no one was injured. We brought our Jeep to Racicot for repair since it was where we got the jeep. After 3 months of them trying to diagnose what happened they said they have no idea what caused the issue because there is no code being thrown in the system. We expressed multiple times over the last three months that we are very concerned to take the vehicle back with no repairs and at first they were very sympathetic and said they understood. However, 3 months later we were told that we needed to bring the loaner back and there was nothing else they could do to diagnose the problem we experienced. When we stated that we did not want to take the vehicle back due to the possible impending occurrence they stated there was nothing else they could do. We noted that we would be getting an attorney to ensure any future possible injury or property damage would be their responsibility they said do what you have to do. I also reached out to Chrysler Corporate “Jeep Wave” who basically just said to keep working with our dealer and that they were closing our ticket. While working with Racicot their staff always spoke professionally to us but incompetence, lack of communication, and complete disregard to stand behind the product was always evident. Those that are reading this may just assume I am a disgruntled customer, but I am only writing this review to hopefully deter someone else from dealing with an issue like this. My advice would be to not buy a Jeep / Chrysler at the moment due to quality issues but if you must go to a different dealership in the area. Please see a few specific notes below on the individuals we dealt with: Matt was our lead technician – He was a very nice guy but what I took from our conversations was that if they don’t have a computer code there is nothing that they could do. He also was sympathetic to the situation but said his hands were tied and could not do more but alluded to wanting to be able to help more. After a few conversations he directed us to who I believe was a service manager named Ava. Ava – The one time I got to talk to her she was respectful but provided zero benefit to the issue. There were multiple times she stated she would call back and would not. I would call and she would always be busy. Jamie – He was our salesman and was friendly during the purchase and sympathetic at first but once he spoke with the owner Leo about our situation seemed to become much less helpful. Leo – the owner was supposed to call us a couple of times but never did. Leo’s son – we were told that he felt bad and would not want his family driving this Jeep but if we did not want to purchase a new vehicle from them there was nothing they could do. At one point there was discussion around them finding someone to take the lease over for us but then they said they would be nervous to have someone else take on the Jeep due to the issue. However, the glaring point is they are not very concerned about my family driving and riding in this Jeep. This is just speculation but it felt as though the staff wanted to do the right thing but there is a bad culture from the Owners where money is more important that standing behind your product and a repeat customer that they are now losing. We are extremely unsatisfied with this experience and would tell anyone we talk to, to avoid the Racicot dealership at all costs. In their commercials they always say who’d you expect, now we unfortunately know too well… More

Brought my car in to fix a front end noise and when they gave me back my car, it had the same noise I brought it in for. Thinking something was wrong or work not carried out correctly I contacted the servic gave me back my car, it had the same noise I brought it in for. Thinking something was wrong or work not carried out correctly I contacted the service department and stated that the noise is still there and it didn’t fix anything by doing the repair they suggested and carried out. Their response to my claim that it wasn’t fixed was, these things take several try’s to fix and that it will need to go in again and there nothing they can do because they carried out the work as quoted. My real argument here being that they misdiagnosed and charged me to fix a problem that clearly wasn’t the problem. I called and complained about not fixing the problem and that they misdiagnosed the problem and that I wanted a refund on the lack of their initial diagnostics or a break on the bill where they replaced something that wasn’t the problem at all . I was then told if I didn’t like their service than to take my business elsewhere. Not even a glint of trying to rectify that my cars problem wasn’t fixed. Also while talking to them they had the nerve to say I was one step closer to fixing my problem. Also the childish laughing about my situation on the other end of the phone was not helping in my experience with this dealership. Long story short don’t deal with these folks who don’t put you first. I’m going to another dealership to get a correct diagnosis of the problem and have it properly repaired by a competent service department as they have stated to try somewhere else. Unbelievable con artists over there at Racicot Chrysler. Hey I should be happy! I’m one step closer to fixing my car! Right…… More

Dropped in to ask them if there were any models of Ram available with certain options. I was told I would have to leave a deposit for them to have a look. Stay as far away from this company as possible, available with certain options. I was told I would have to leave a deposit for them to have a look. Stay as far away from this company as possible, In looking at different dealers prices these guys are high. I have already written a review on their poor service. More

Rob G was great from the start made us feel comfortable, not pushy and very knowledgeable. Chris P. was also great on the insurance part. It was excellent customer service from the very start until we drove not pushy and very knowledgeable. Chris P. was also great on the insurance part. It was excellent customer service from the very start until we drove our Durango off the lot! More

We retired and moved home to Amherstburg. I had some concerns regarding car maintenance as I had experienced so very challenging issues with Chrysler Dealers in and surrounding our former ad I had some concerns regarding car maintenance as I had experienced so very challenging issues with Chrysler Dealers in and surrounding our former address. I made an appointment with the service manager to discuss service with Racicot. Amazing individual (Ava), very supportive, listened to past concerns and arranged for me to meet with a tech she felt would be a good match for an old guy like myself. Pauline in service reception is also just amazing and always ready to provide support. The technician Wayne is above thorough, professional and always accessible to speak with. It has been two years now and I would recommend the dealership and staff to anyone who is looking for a great group of people interested in doing the best they can for there clients. The have kept that smaller community culture where you can ask questions (not just about the weather ) and have your concerns investigated. More

Completely incompetent service dept butchered my vehicle. Tell your family, friends, and even your enemies to stay away from Racicot chrysler. Tell your family, friends, and even your enemies to stay away from Racicot chrysler. More

Best dealership bar none. Leo Jr very knowledgeable salesman and Chris in financing knows his stuff. Service department is second to none. Won't buy anywhere else EVER!!!! salesman and Chris in financing knows his stuff. Service department is second to none. Won't buy anywhere else EVER!!!! More

The worst service ever, I bought a Chrysler 200 5 years ago here, but today i coming to offer services as 3D photographer that would enhance and allow potential buyers interact with new models in lockdown, ago here, but today i coming to offer services as 3D photographer that would enhance and allow potential buyers interact with new models in lockdown, and they not even allowed me to talk, not even as a old costumer, I support local business but sorry, dealers like this my community doesn't deserve. The people you mistreat today are tomorrow's clients, and you should be more supportive with the small businesses in the city where you operate. More

Worst dealership and attitude from Leo jr the owners son. Will never deal with this dealership EVER don’t waste your time. They don’t care about customers at all only want your money period. Shop somew Will never deal with this dealership EVER don’t waste your time. They don’t care about customers at all only want your money period. Shop somewhere else trust me More

Outstanding people My family has been doing business with them for 40 years and they have met our expectations in all departments. Leo and the boys do not treat you like My family has been doing business with them for 40 years and they have met our expectations in all departments. Leo and the boys do not treat you like a number like city dealers. Family owned is better. More