RMP Chevrolet

An email sent to the GM of this RMP dealership for which I have not recieved a response. I also sent attachments with both the service check and work order. Good Day Mr. Shaw I had my 2018 Equinox in I have not recieved a response. I also sent attachments with both the service check and work order. Good Day Mr. Shaw I had my 2018 Equinox in yesterday May 9th, 2022 for an inspection to make sure everything was running well and to find out what was causing a squeaking sound under my vehicle.    I called the service manager (Andy) around 1:27 to find out the status of my vehicle.  He mentioned that the squeaking sound was coming from the brakes and that there was a wedge on the brake pad and that it was recommended that they be replaced.  I was also told that the "wrong" brake pads had been installed.  I told him that my breaks had never been replaced and he once again said the wrong ones were installed.  I repeated that the breaks have never been replaced and that they were the manufactured breaks from when I purchased the vehicle.  Suddenly the story changed to that it can also happen from just regular wear and said he could send pictures(?). I asked how much it would cost and told him that "if they need to be replaced then they need to be replaced.  I don't want to be driving and have my breaks fail".  He said ok, we will get that done.    After I paid for the services I returned to my vehicle to find the Certified Service Inspection sheet on my dashboard (see attached) and saw on the brake inspection that all my breaks were checked off as GOOD.  I went back inside to talk to Andy to ask him why, if my brakes were all good,  was I told they needed to be replaced.  He went to get my brake pad and another to compare it to.  He showed me a thin wedge on the edge of my brake pad and that was what was causing the squeaking.  He also told me that there was actually nothing wrong with the break pad itself but the wedge was causing the squeaking sound.  The squeaking sound was not an annoyance to me.  I could only hear it when driving slowly with my window down at a drive thru.  I wanted it inpected in case it waa something serious, which it is clearly not. I am not impressed that this is a practice RMP would follow.  It was clear that I DID NOT require new breaks for the safety of my vehicle.  If I had been given the true facts that my breaks were fine, but if I wanted to have the sound remedied that the pads would need to be replaced, I would have chosen not to replace the brakes. No one would spend $659 just to not hear a squeak that can only be heard when driving through the Tim Horton's drive thru.   I may have lost $659 to RMP, which I couldn't afford but was under the impression the breaks were not safe,  but RMP will now lose a lot more.  When I am ready to upgrade my vehicle in a couple of years, I will not be coming back to RMP.  When my son, who I brought to buy his Cruz because I was impressed with my sales man Travis, will not be buying the truck he wants when he is ready to upgrade from RMP.  My daughter, when she is ready for a vehicle will also not be choosing RMP.  If anyone was to ask if I like my Equinox I will say yes, but don't go to RMP and here is why.  So I hope that the $659 dollars I was mislead to spend is worth the approx $150,000 dollars RMP has lost in vehicle sales from my family alone, not to mention all the people I tell this story to.     RMP should be embarrassed that their service department will take advantage of someone who just wanted to ensure their brakes were safe but didn't know better since I'm not a mechanic. Shelli Logan Sent from my Galaxy More

Had serious issues years ago with the body shop and poor workmanship, then recently i had a recall on my truck i thought i would try agian. Got the recall part fixed but when the tech was digging around my workmanship, then recently i had a recall on my truck i thought i would try agian. Got the recall part fixed but when the tech was digging around my command start and key fob would not work. That was last Friday, still have not heard back after i called and told them about the problem. Brutal customer service. Disgusting dealership. Stay away More

Went above and beyond to find a vehicle for us. Sales and finance were excellent. Sales and finance were excellent. More

Great service, quick. Friendly staff. That is why I return. Easy to make appointment online. Friendly staff. That is why I return. Easy to make appointment online. More

Helpful and knowledgeable. Would be great to be able to get vehicle maintenance appointments on a weekend too. Would be great to be able to get vehicle maintenance appointments on a weekend too. More

The dealership works as a team. All departments work together to provide excellent customer experience. All departments work together to provide excellent customer experience. More

Timely service to a weekend issue. Service was scheduled for early Monday morning and completed by noon Service was scheduled for early Monday morning and completed by noon More

Sales and service are excellent, went above expectations Felt completely comfortable with making our purchase Would recommend them highly Felt completely comfortable with making our purchase Would recommend them highly More

Purchase was made stress free by friendly sales and finance staff. So far all is great finance staff. So far all is great More