Queenston Chevrolet Buick GMC

Disappointed Returning Customer I would have loved to give this dealership a 5 star review but in this instance I cannot. Let me explain why. I purchased my current truck from Que I would have loved to give this dealership a 5 star review but in this instance I cannot. Let me explain why. I purchased my current truck from Queenston approx. 3 years ago and the experience at the time was excellent. Fast forward to last week, (June 2018), I drove over to the dealership to inquire about possibly trading in my current truck and leasing a new one. I spoke with the sales person and explained in very clear, concise detail, the options I was looking for, price I could afford, and time-lime of my purchase. After having my vehicle appraised for trade-in value I was told the only vehicle they (Queenston) could get for me was $48,000 less my trade-in. I again explained that was a bit over my price range and was seeking even a base model as long as it was a crew cab. After a bit of "computer looking around" by the sales person I was told that was my only option. That's it! I then asked the sales person, "do you have anything comparable on the lot to the truck you are describing", I was told no, nothing. But, if I wanted to do the deal to call him. Really? Your not even going to show me anything? Once I arrived home, I was able to find a comparable truck at another local dealer (John Bear) for $15,000 less, all it took was 1 Google search. I then thought it was odd that I was offered a "deal" but was never shown even 1 single vehicle, nothing! How is someone suppose to spend $48,000 without even seeing a vehicle, let alone test driving it. There was never any mention of options, colour, availability, ordering, building, etc. I than decided to contact Don, the New Vehicle Sales Manager to explain what had happened and that I thought it was pretty silly, hoping he would make it right. I didn't even get a "Sorry". Just a long winded email about a truck they could probably order in for me but I would have to do it within 2 weeks. What truck, what options, what price?????? Details needed! Only after having to follow up about how crazy the hole situation was did I get any options at all or any insight into their ability to order trucks in. Why? Why couldn't this have been explained to me while I was their and wanting to purchase? Why wasn't this information presented to be from the beginning. As a RETURNING CUSTOMER with intent to buy I was expecting to have all my options laid out for me. Obviously Queenston is not concerned with customer service or making a sale. I would and cannot recommend purchasing from this dealer. More

Buyers beware I have Spent $990 and still has the same problems with the car. Left messages to get back to me... NOTHING. Aweful customer service .Buyers beware. � I have Spent $990 and still has the same problems with the car. Left messages to get back to me... NOTHING. Aweful customer service .Buyers beware. 👎👎 More

Live beside chevy owners Brock Edwards did it again!!! Got my neighbors into new Chevys . Good prices and service was the winning factor. Now Megan and Andrew have a new 20 Brock Edwards did it again!!! Got my neighbors into new Chevys . Good prices and service was the winning factor. Now Megan and Andrew have a new 2017 Chevy equinox and a 2017 Chevy Silverado. Great work as always. Thanks to Brock . From Steve the neighbor. More

Bought and service my truck here Only problem with this dealership is that I live 50km away from it. Even though it's far for me, I make the effort to commute there because the whole Only problem with this dealership is that I live 50km away from it. Even though it's far for me, I make the effort to commute there because the whole dealership from sales to service has been outstanding. Been to others but this one is the best. In and out quick and no details ever forgotten. More

Awesome and friendly experience Tino was very professional, friendly and helpful, it was very easy to get the information I wanted and to get the deal that worked for both of us Tino was very professional, friendly and helpful, it was very easy to get the information I wanted and to get the deal that worked for both of us More

Summary I was sctifyed a bout the service .I would sagesse more improvement forcustomers services .in all Ilove the service and I was pleased with the new I was sctifyed a bout the service .I would sagesse more improvement forcustomers services .in all Ilove the service and I was pleased with the new system of bonus .its amezing. More

VERY PLEASED WITH THE PROMPT SERVICE WE HAVE OUR CAR SERVICED EVERY THREE MONTHS. WE ALWAYS DEAL WITH THERESA LEVEY AND NEVER HAVE ANY PROBLEMS. ALWAYS PROMPT AND EFFICIENT SERVICE. T WE HAVE OUR CAR SERVICED EVERY THREE MONTHS. WE ALWAYS DEAL WITH THERESA LEVEY AND NEVER HAVE ANY PROBLEMS. ALWAYS PROMPT AND EFFICIENT SERVICE. THERESA LOOKS AFTER OUR CAR AND WE TRUST HER TO LET US KNOW IF SOMETHING NEEDS TENDING TO. More

Very satisfied with the purchase and service afterward. New truck purchase went very smooth. Brock Edwards was very easy to deal with. Very accommodating. Had to book an appt for adjustment on the hard t New truck purchase went very smooth. Brock Edwards was very easy to deal with. Very accommodating. Had to book an appt for adjustment on the hard tonneau cover. It was for 9:15am. I got out of my vehicle at 9:05am and went inside. Spoke to BJ Bevan who told me to bring it inside and he would have the parts guy look at it right away. I did and he sent me into the waiting area. I looked at the TV and then back through the door and there was a guy working on it. Watched 2 Chevy commercials and he came in to call me. I went with him and he showed me and asked if this is what I wanted. It was exactly so. I told him that I would have done it myself but I was not familiar with them. He told me not to worry and that I did the right thing. He said they were expensive enough and it's ok to have them fixed at the dealer. He asked me if I wanted the truck washed and I did not as I had just done it on Saturday. I thanked him for the great service and went on my way. Looked at my clock as I was driving away and it was 9:19am. Fantastic service. I understand that the appt's may not all be that quick and easy but they treated me right and they did it fast. More

Very satisfied with the work done on our Sunfire. Very pleased with the work. Everything done quickly and efficiently. They also washed our car when finished! I've never had that experience in a car d Very pleased with the work. Everything done quickly and efficiently. They also washed our car when finished! I've never had that experience in a car dealership before. More

BJ Bevan is the best resource and so customer appreciated!!! I have always had great faith in BJ-even just after I bought the car from Haldimand Motors-those people recommended I talk to BJ with any concerns I h I have always had great faith in BJ-even just after I bought the car from Haldimand Motors-those people recommended I talk to BJ with any concerns I had--over the years he has kept my car up to date with recalls etc. that were never sent to me via car co.--trust him to keep me up & running at a decent price--he's a Prince & you should really appreciate what he does for your company-thanks-Margo More