Premier Chevrolet Buick GMC

Premier Chevrolet Buick GMC responded

Hi Maria, Thank you for your feedback, and we’re sorry to hear about your recent experience. We sincerely apologize for the miscommunication regarding the loaner vehicle. While we do our best to accommodate every request, we have a limited number of loaner cars available each day, and unfortunately, they can book up quickly. We also apologize for the delay in service and any frustration it caused. Your time is important to us, and we appreciate you bringing this to our attention. If you'd like to discuss further, please feel free to contact us at 519-969-6000 — we’d like the opportunity to make things right.

Premier Chevrolet Buick GMC responded

Hi Betska, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that it didn’t meet your expectations. We understand your frustration with the wait time, the lack of resolution regarding your request for reimbursement, and especially the untimely calls you received — that is certainly not the experience we aim to provide. We appreciate your comments and take them seriously. Your feedback is being shared with our team so we can look into what went wrong and how we can do better moving forward. If you're open to it, we’d welcome the chance to speak with you directly to learn more and see if there's anything we can do to make things right. Please feel free to contact us at 519-969-6000 at your convenience.

Premier Chevrolet Buick GMC responded

Hi royalzalan, we're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating poor communication and lack of vehicle support can be, and we sincerely apologize for the inconvenience. Please know that we’re working to improve in these areas, including phone responsiveness and customer support options. We’d value the chance to speak with you directly and address your concerns — feel free to reach us at 519-969-6000. Thank you again for your feedback. It helps us get better.

Premier Chevrolet Buick GMC responded

Hi Mike, Thank you for your feedback. We're very sorry to hear about your experience and truly regret that we didn’t meet your expectations. Providing quality service and customer satisfaction is very important to us, and it’s clear we fell short in your case. We’d appreciate the opportunity to learn more about what happened and make things right. Please feel free to reach out to us directly at 519-969-6000 so we can discuss your concerns in more detail. Your feedback helps us improve, and we’re committed to doing better.

Premier Chevrolet Buick GMC responded

Thank you for the kind words! We’re glad to hear our team was able to understand your concerns and get everything resolved to your satisfaction. That’s exactly the experience we strive to provide. We appreciate your business and look forward to helping you again in the future!

Premier Chevrolet Buick GMC responded

Hi np_chella, We’re sorry for the trouble you experienced trying to get an update on your vehicle. Being unable to reach someone is frustrating, and we apologize for the inconvenience and confusion. This isn’t the level of service we aim to provide, and we’re actively working on improving our communication and internal processes. If you're still in need of assistance, please don’t hesitate to give us a call at 519-969-6000 — we’d be happy to help. Thank you for your feedback, and we appreciate your patience.

Premier Chevrolet Buick GMC responded

Hi malonesr, Thank you for taking the time to share your experience! We're glad to hear that everything was completed as requested and on time, and that our pickup and delivery service met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

Premier Chevrolet Buick GMC responded

Thank you for your feedback. We're sorry to hear about the miscommunication regarding the loaner vehicle and the lack of follow-up about your salesperson's retirement. We also regret the tone of the comment you received—our team should always be courteous and respectful. This isn’t the experience we aim to provide, especially to a long-time customer. We'd appreciate the chance to speak with you and make things right. Please feel free to reach out at 519-969-6000

Premier Chevrolet Buick GMC responded

Thank you for the great review about your recent experience at Premier Cadillac. We look forward to welcoming you back in the future!