Ponoka Chrysler Jeep Dodge

Probably some of the worst service experience I e ever had in my entire life. Then Karen has a mouth like a sailor on her, and Brandi doesn’t seem to know up from down or in from out. And I think they’re had in my entire life. Then Karen has a mouth like a sailor on her, and Brandi doesn’t seem to know up from down or in from out. And I think they’re on the third service manager in two years and he’s so ignorant and arrogant it makes me sick. 10/10 recommend you buy and service elsewhere. They don’t care about their customers at all, it’s disgusting. They’ll also lie to you to try and cover their mistakes. Like Karen telling my wife and I that she’s ordered a steering rack because it was leaking and they found it on their inspection and that it would be covered under the initial warranty deductible we paid. When we go to pick it up her story changed, she never said any of those things and yet the steering rack was magically ordered by no one. Followed by her, Tim the service manager, and Pat the GM. Who all tried telling us that the additional cost was for the check engine light wasn’t on for the same reason it was on back when I paid the deductible. Which, after reading the internal repair order story, says that was a blatant lie. They’d updated the ECM for new NOx parameters, and within 40km of driving the check engine light was on again, we dropped it off to have the hood repainted ( the initial fix from dodge and the body shop had the same thing happen to the repaint that was initially done. Then under the guise of “good will” they replaced the hood and had it painted, we got it back with a massive chip in the hood without even driving it, so they had to have it repainted again under “good will”) once it was originally supposed to be back from the body shop it was to go in and have the steering rack and replaced snd the check engine light looked at again. It sat in their lot for 6 days not even getting touched ( thanks Brandi) when Karen got back from days off we called to see the status she told us nothing had been done. We were due to leave for bc on the Wednesday, this was Monday. Monday evening she calls up back and says it needs a NOx sensor ( imagine that, you update parameters and the old sensor is no good anymore ) and that it’s a day to get parts and put them in. The Jeep didn’t end up getting done till Thursday at 1pm, putting us a day behind. We get the Jeep back with a horrendous rattle. We get back from our trip to learn the tech didn’t even reattach the exhaust properly. They fix the rattle and put in the steering rack finally, the same one that Karen never ordered, and it just mysteriously appeared at the dealership. We get a call, saying it’s done, and told the price. We asked pardon, Karen said ya that doesn’t seem right, and that she’d find out. I go to pick it up and ask what the additional warranty charge is for, they proceed to tell me that it’s because the check engine light. I asked if that was the same one that it was in for before they tried saying nope it was something different, the service manager steps in and says it is what it is and that’s the cost. Can’t explain why or what, I ask for the GM thinking he might be able to get a better grasp on the situation, this is when Karen starts lying her pants off saying she never said this or did that or would have done anything like this. Back track much? Anyways, Pat says too bad it is what it is and that’s what it is. I said I don’t agree because this is the same issue we already paid for, that Karen told us it was covered, under the last deductible. They proceeded to say we’d been in 3 times and only paid one deductible, which is correct because it took three visits for them to fix everything from the first visit. Either way, I left the dealership before I lost my marbles on them. My wife goes in to pick up the vehicle and tried asking simply for some clarification, the service manager lost it on her, belittling and treating her like trash and throws her out of the building in tears. My wife drives home and we decide to go out for dinner the next night to find a hole in our back seat that was never there before ( we drove home from bc and dropped off the Jeep the next morning where it sat for about a week) Absolute garbage customer service, the GM Pat calls a mutual friend and loses it on him, refuses to deal with us to resolve the situation. my wife calls auto Canada head office to try and deal with the way their employees treated her. Her and Pat have a conversation where he accuses me of damaging my own vehicle and that it’s not their issue. We take great care of this Jeep it’s our baby, and for him to talk to my wife the way he does. Is sickening. He claims he went through the video and didn’t see anything, when we asked if we could have a mutual third party review he lost it. Either way. Don’t deal with this dealership. There’s a reason they’ve been through 3 service managers and who knows how many service and sales people. I just hope that head office or FCA can reign this store in, it used to be really good a few years ago. We did the majority of our servicing here. Not anymore. More

I have experienced excellent service and professionalism at this dealership. I especially appreciate the shuttle service provided by Joan Alford. She is always friendly, courteous, and prompt. She has been at this dealership. I especially appreciate the shuttle service provided by Joan Alford. She is always friendly, courteous, and prompt. She has been shuttling us for many years. She is definitely an asset for your dealership. More

I had bought a next to new brand new car (55000km) through Northern light auto, but this is where my car came from, when I got the car all of my tires have less than 10% tread left and my side walls a through Northern light auto, but this is where my car came from, when I got the car all of my tires have less than 10% tread left and my side walls are cracked. The very first thing I noticed when I FIRST got in my car was there was a rather loud hard knocking in my front end. Less than 2 weeks after owning the car my wheel bearings both front went and I have had to be replace them. Then yet another 2 weeks down the road my ball joints and struts also had to be replaced and now go find out my car has a transmission problem. This is my first car I've ever financed and the dealership provided me an " inspection" done by their own mechanic, after I took it to get inspected again at a different location they Failed my next to new car. So word of advice. DO NOT BUT A SINGLE xxxxING THING FROM HERE!! Because they will not do a thing to fix any issue. More

A expierence I wanted to buy a vehicle. Problem with engine and both pumpers rusty. That did not matter to me! As I could not come around I offer them to wire the I wanted to buy a vehicle. Problem with engine and both pumpers rusty. That did not matter to me! As I could not come around I offer them to wire the money and the vehicle would be picked up (after receiving payment) by a forwarding company. They denied!!!! One concern was, that someone has to inspect the vehicle and sign for it. That makes me thinking there might be more to the vehicle than they mentioned. However the deal is busted in one or the other way. They keep sending me e-mails if I worked on a solution…. I have no words!! More

Terrible experience. Finance never listened to my needs and did as he wanted. Once I wasn’t approved for financing they refused to give back deposit. Was told deposit would only get refunded a friend bough and did as he wanted. Once I wasn’t approved for financing they refused to give back deposit. Was told deposit would only get refunded a friend bought a car More

lIKEABLE STAFF' CONCERND, HELPFULL! mY APPOINTMENT WAS HANDLED ON TIME AS PER APPOINTMENT! tHE STAFF WERE VERY PLEASANT AND HANDLED MY APP. REQUESTS QUICKLY. great SENSE OF HUMOUR! WORKE mY APPOINTMENT WAS HANDLED ON TIME AS PER APPOINTMENT! tHE STAFF WERE VERY PLEASANT AND HANDLED MY APP. REQUESTS QUICKLY. great SENSE OF HUMOUR! WORKER PLEASED TO DO MY WORK - AND DID ALL THE CHECKS AS PRESCRIBED ON THE WORK SHEET. COSTLY TO ME (82 YEAR OLD) BUT I KNOW THE WORK WAS DONE. very PLASANT SAFF! More

New car purchase This is the second car I have purchased from Ponoka Chrysler and the process was handled professionally with no pressure. I felt I was dealing with This is the second car I have purchased from Ponoka Chrysler and the process was handled professionally with no pressure. I felt I was dealing with friends who cared. I would recommend them to anyone looking for a vehicle. More

Great experience! Eldon and Shantel made the whole process a breeze. I did not feel pressured to purchase at all, and some of the dealerships I had been to previously w Eldon and Shantel made the whole process a breeze. I did not feel pressured to purchase at all, and some of the dealerships I had been to previously were not at all like that! Eldon gave me all the information upfront and was honest about everything to expect while buying a used car. We were able to work out a deal and he made sure I had everything I needed in my car to ensure I drove off happy. Shantel made sure the financial process was a breeze, laid out my options for me, and gave me a great deal with finance rates. I will be going back to see Eldon and Shantel in a few years when I am due for an upgrade. The only waiting I had to do was waiting on the addition features I had added onto the car, and Eldon kept me informed every step of the way! More

Quality team, integrity and customer oriented. Just purchased our second quality used vehicle from Ponoka. The short story on how we felt about our first purchase experience can be summarized by th Just purchased our second quality used vehicle from Ponoka. The short story on how we felt about our first purchase experience can be summarized by the fact that we purchased our second vehicle entirely on Eldon’s recommendation that it met our specifications including cost, condition and features. Just like our last experience, the integrity of being honest about the vehicle and knowing or finding all answers to questions, as well as the lack of game playing around viewing or holding to view - was a huge peace of mind after many other experiences elsewhere. Shantel in the Finance department was as professional this time, and very knowledgeable last time over our options, whether we chose them or not. We have had the opportunity to have servicing as well as recall needs attended to. Every department and every staff member that we have dealt with has been professional, customer service driven, and HELPFULL. We even had some custom work done for our requirements by John with our first purchase. We wish this dealsership was closer to home, and we appreciate that the staff all respect each other - it’s an excellent place to purchase from. While we are slow to rate - usually I will only rate if a place is exceptional or terrible. This place is exceptional. More

Feel completely ripped off To start I had no problem with our sales person, he was great. Eldon treated us well. That's the only reason it's two stars not one. Looked into what To start I had no problem with our sales person, he was great. Eldon treated us well. That's the only reason it's two stars not one. Looked into what they gave us for the trades, what the price of the jeep we bought was. Should have done way more thinking and shopping around. I know you have to make money on trades and inspect them and everything but to give us almost 9k less then what they put our one trade up for and more then 8k on the other.... that's ridiculous. Clearly they didn't need much work because within two weeks they both were sold. I will not be back ever. Tried to buy local and got screwed. Oh, finance department was nice, however full of lies trying to sell her commission based products. More