Policaro Acura

Went once for service inquiry and once for a part for my MDX - the staff is NOT efficient or enthusiastic! The ppl in the service department stare at you without any clue. They NEVER respond to emails - EVE MDX - the staff is NOT efficient or enthusiastic! The ppl in the service department stare at you without any clue. They NEVER respond to emails - EVER!!! Now I drive all the way to Oakville for my service and business. The guys at Acura should shut this dealership or give it to someone who knows customer service. More

Overall not impressed with the dealership, Amar Gill was the biggest factor to sour my opinion. The other staff however are great and try their best to accommodate you. When picking up my new car, it was al the biggest factor to sour my opinion. The other staff however are great and try their best to accommodate you. When picking up my new car, it was almost as if he forgot I was coming. Yes the car was ready, but all the items that needed to be checked were half asked. I purchased a demo and requested the paint be touched up before installing the clear bra; I specified that I would come in to review the touch up before they install the clear bra; as it is not an easy task to remove once it is done. However I was reassured "It is my job" by Amar and that he would take care of it. Upon my delivery date the clear bra was installed, but not one of the chips were touched up. I needed to return at a later date to speak with the owner/general manager to review the touch up job; which was not admitted to be not completed until their detailer's came to reaffirm. In the end they provided me a loaner and removed the clear bra, touched up the car, and re-installed the clear bra. In the end, I am happy that they corrected the issues I had, however if Amar "did his job" like he mentioned on the phone this all would have been avoided. To top it off i not only did not receive my wallet for my owners manual, but a nice quality zip lock bag to keep it in. Very easy to see why Acura will have trouble transitioning to a luxury brand if their customer service cannot match. After this day I refuse to deal with Amar, as I do not trust him to take care of me as a customer but only as a commission point. If you want the best service, deal with Nick Auciello. He righted the wrongs that Amar made and went over and above to accommodate me. Now onto the service department. Their front end service department is great and very welcoming, however the one thing that has tarnished my opinion is when on a routine oil change they failed to reinstall the splash cover. Not only did they not know that they did not reinstall the cover, or failed to tell m; But it had to be from my own inspection of the car that I had to notice the splash cover was missing. Just a warning to other owners to please double check their work,as this is not the type of workmanship I expect when paying a premium for dealer maintenance. More