Pickering Honda

" i'm a person not a number.. I feel I am treated with respect. I am recognized by at least one staff member from past (mainly routine visits), who recall a personal detail about m I feel I am treated with respect. I am recognized by at least one staff member from past (mainly routine visits), who recall a personal detail about my last conversations which is nicely surprising. The work to be done on the car is always advised in detail and after the visit the bill is explained in detail also. Extras are appreciated like the car wash, checking my tire pressures and oil etclevels and having a pleasant waiting area and a ride home if needed. Folks are polite and friendly,The dealership seems clean and orderly. Feel very comfortable. Only little peeve I could mention ( if I was to be that super fussy) is....I wish my seat, radio and auto headlights were returned to where they were set. The seat could be a problem for staff to put back exactly and the radio is of little importance...but I expected my headlights to be on Auto., as I had left them..and driving later in the eve.. suddenly realized I was driving with no light on! Ikes. LOL More

Promises Everything promised was done. Will return definitely. Keep the specials coming. Very professional service by all. Impressed with waiting area and of Everything promised was done. Will return definitely. Keep the specials coming. Very professional service by all. Impressed with waiting area and offer to take take home. More

very good , happy will return to the same place i have been going to the same place for a very long time and very happy with the service , happy will return to the same place i have been going to the same place for a very long time and very happy with the service More

Install snow tires The experience was excellent from the email reminder right through to installation. The service advisor kacey Craig was personable, friendly and acco The experience was excellent from the email reminder right through to installation. The service advisor kacey Craig was personable, friendly and accommodating. There was no delays and unnecessary waiting. The lounge was fully stocked with hot drink options to allow for a more relaxed atmosphere. More

positive, professional, efficient Staff positive, professional and efficient. I was there are warranty work. No payment was made by myself. The dealership location had changed and I Staff positive, professional and efficient. I was there are warranty work. No payment was made by myself. The dealership location had changed and I was not notified at time of booking. More

Great service as always. In my 23+ years of dealing with Pickering Honda I've only ever had positive experiences with services to my vehicles, sales staff, service staff, and In my 23+ years of dealing with Pickering Honda I've only ever had positive experiences with services to my vehicles, sales staff, service staff, and shuttle drivers. Just an all round great experience. I wouldn't go anywhere else. More

Poor customer experience After Janice from Pickering Honda confirmed via phone that my winter tires would be ready to pick up Saturday morning, I trekked from Scarborough to d After Janice from Pickering Honda confirmed via phone that my winter tires would be ready to pick up Saturday morning, I trekked from Scarborough to do a (hopefully) quick pickup of my winter tires. That was not the case. After being made to wait while Rick finished paperwork on someone else, he attempted to look up my tire pickup and obviously didn't find it as he asked me who confirmed with me and had me email him a photo I had just happened to take of my previous storage agreement. I was then made to wait while they went to search for them. After waiting another 20 minutes, Rick came to tell me (& my bf) that they couldn't locate them on site and couldn't get them from the tire 'hotel' that day. I told him that I was not trekking back to PH and that I needed the tires as I sold them to a friend. Rick said I could have my friend drive out there to get the tires!?!?!?! I'm not impositioning my friend for the fact that PH screwed up. Also, a gentleman who was also in the waiting area told us that he was back a second time for tires because PH messed up the first time he went there for them. So this seems to be an ongoing issue at PH. Maybe offsite tire storage isn't the best setup for them. Rick also said that he'd pass on my winter tire pickup to Shannon who would contact me on MONDAY because he was off. There was absolutely no apology from PH, "Sorry for the inconvenience...", nothing. More

Excellence and quick service I found the staff very personable and knowledgeable about what was required for servicing my car. I was offered a ride home, though I did not require I found the staff very personable and knowledgeable about what was required for servicing my car. I was offered a ride home, though I did not require one, though I did need a pickup which was wonderful service. The car was done at the time, I was told it would be done. The checkout person was very nice and overall I found everyone at the dealership helpful, cheerful and knowledgeable. A great place to come to bring my car to be serviced. More

Excellent Sales performance - purchase of vechicle We recently purchased an Acura RDX from this dealership. Excellent service provided by the sales team in particular Dave K. Their knowledge of the Acu We recently purchased an Acura RDX from this dealership. Excellent service provided by the sales team in particular Dave K. Their knowledge of the Acura vehicles (even though they are Honda dealers), and attention to detail when delivering the car to us was commendable. Will definitely recommend this dealership to friends and family. Thanks More

Professionally and efficient Rick and Mark, both extremely proficient, expeditious. Rick always above and beyond call of his duty. Understands, caring and always willing to be on Rick and Mark, both extremely proficient, expeditious. Rick always above and beyond call of his duty. Understands, caring and always willing to be on top of his duties. Great experience. More