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Pfaff Subaru

Guelph, ON

4.9
62 Reviews

12 Wilbert St

Guelph, ON

N1K 0A4

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Showing 62 reviews

January 09, 2026

Happy to be informed about the costs ahead of time. Service was efficient and pleasant. More

by carolmpollock
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no idea
Jan 12, 2026 -

Pfaff Subaru responded

Carol, thank you for taking the time to leave a review and for choosing Pfaff Subaru. We are glad to hear that our team kept you informed and provided efficient and pleasant service. We look forward to seeing you again for any future service needs.

January 04, 2026

Pfaff Subaru has provided exceptional sales and service consistently since I became a customer 3 years ago. I recommend Amber Storr for Sales, so professional and knowledgeable. More

by lesliee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gill
Jan 05, 2026 -

Pfaff Subaru responded

Thank you for sharing your experience, Lesliee. We’re thrilled to hear that Pfaff Subaru has consistently provided exceptional service over the past three years. Amber Storr will be delighted to hear your kind words. We truly appreciate your recommendation and look forward to serving you again!

December 27, 2025

Pfaff Subaru provided excellent service as usual! I'm very pleased! Would highly, highly recommend. More

by noemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 29, 2025 -

Pfaff Subaru responded

Noemi, it’s great to hear that you continue to receive excellent service and left feeling very pleased. The team at Pfaff Subaru truly appreciates your loyalty and recommendation, and we look forward to welcoming you back again soon.

December 21, 2025

The staff at Phaff Subaru was very welcoming! JZ answered all of my questions and when he was unsure, he took it upon himself to get the answer. Overall, it was a great experience! More

by JoeMoeWilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JZ, Taylor and Jarad
Dec 22, 2025 -

Pfaff Subaru responded

We’re so happy to hear that JZ and the team made your visit welcoming and helpful. The staff at Pfaff Subaru truly appreciate your feedback and look forward to assisting you again in the future!

December 21, 2025

Pfaff Subaru was a good experience from start to finish. The showroom is well sized and welcoming. All my questions were answered and all the options I could have thought of were presented to me. When I ma More

by Jorge Condeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Storr, Camilo Velez
Dec 22, 2025 -

Pfaff Subaru responded

We’re so glad to hear your experience at Pfaff Subaru was smooth from start to finish, Jorge. It’s wonderful that our team could provide clear communication and help you find the perfect fit for your needs. We truly appreciate your feedback and look forward to seeing you again!

December 17, 2025

From a fantastic sales experience to a solid, transparent service visit I have appreciated the great customer service, the welcoming environment and the kind people. Pfaff has set the customer experience bar More

by JPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor, James, Christian, Toryn
Dec 18, 2025 -

Pfaff Subaru responded

Your recommendation made our day! Thank you for choosing Pfaff Subaru and for sharing your support for our team. See you next time!

December 13, 2025

They care about following through on their service commitments! The staff is very friendly and helpful! More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Sheldrick
Dec 15, 2025 -

Pfaff Subaru responded

Hi Carol, we're so glad you had a great experience with our team! Thank you for choosing Pfaff Subaru and for sharing your support. See you next time!

December 05, 2025

Service desk is very hard to get a hold of, and messages are sometimes lost and they never attempt to fix this. Communication is key so having a reliable phone system or someone to answer is desperately nee More

by Bob’s Uncle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Dec 09, 2025 -

Pfaff Subaru responded

We appreciate your feedback and apologize for the communication issues you've experienced. We're working on improving this aspect of our service, as we understand how important it is to have reliable contact with our team. If there's anything specific you need assistance with, please don't hesitate to reach out directly. Thank you, James Gill - Service Manager - jamesgill@lithia.com

November 22, 2025

We worked with JZ Syed and Jerad Phillips. We found them to be very helpful and easy to work with. More

by Ancora1031
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JZ Syed and Jerad Phillips
Nov 24, 2025 -

Pfaff Subaru responded

It is lovely to hear about your experience, Ancora1031. We appreciate you for sharing your feedback and are thrilled that JZ Syed and Jerad Phillips were helpful and easy to work with. Thank you for choosing Pfaff Subaru, and we look forward to assisting you again in the future.

November 09, 2025

Great service and friendly knowledgeable staff. Like the no negotiation policy. Would definitely recommend them. More

by Janet
Recommend Dealer
Yes
Employees Worked With
JERAD
Nov 10, 2025 -

Pfaff Subaru responded

We appreciate you for sharing your feedback, Janet. Hearing that Pfaff Subaru provided great service with friendly and knowledgeable staff—and that you valued the no-negotiation policy—is wonderful. We look forward to serving you again in the future.

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