Pfaff Subaru

I moved our business to Pfaff Subaru because of the abysmally poor service that I was getting from my previous service provider. My 24 Solterra came in for annoying small problems and these were not fi abysmally poor service that I was getting from my previous service provider. My 24 Solterra came in for annoying small problems and these were not fixed either by the original service provider or your tech during my first visit, no code or something, but on the next visit your service foreman listened to the alarm sounds and determined that the PDI, which I had a signed as completed copy, had not been done, he did the necessary and it has worked superbly ever since. However I brought my car in for its 16,000 service and was greeted by a message “Service Required” or similar when I picked up the car. This was promptly dealt with but that should not have passed inspection or whatever you do internally to ensure that all the work has been completed. I have brought my son’s Subaru to you because of the hope that you would do things better, but I hope there will be no repeats of work not completed or not checked. More

Awesome experience and highly recommend . Toryn and the whole team were great. Love, my new Subaru Crosstrek.. Toryn and the whole team were great. Love, my new Subaru Crosstrek.. More

Prompt service. Had an apppointment they took me right in. Had a system check and oil change. Had an apppointment they took me right in. Had a system check and oil change. More

Very professional, caring and knowledgeable. Camilo is customer focused and really listens to you and what you are saying. Camilo is customer focused and really listens to you and what you are saying. More

Royce was great to deal with. Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn More

So far in every visit, I am always returning with a positive impact and I hope they continue the same. Pfaff is one the best customer care providers in automotive. I tried Subaru in Kitchener I don't w positive impact and I hope they continue the same. Pfaff is one the best customer care providers in automotive. I tried Subaru in Kitchener I don't want to mention the name, they humiliate and show racism but Pfaff is awesome that's why even for 1 hour service I will drive more than 1 hour to Guelph. More

Clean and attractive dealership. Coffee and facilities are excellent. Drop of process is so easy. Service department is quick and efficient. Text updates are cool but I don’t really Coffee and facilities are excellent. Drop of process is so easy. Service department is quick and efficient. Text updates are cool but I don’t really need. More

Very friendly and competent staff. I felt comfortable and their professionalism inspired me to trust them I felt comfortable and their professionalism inspired me to trust them More

Close clean not pushy understands your needs friendly great vehicles reputation attentive fair goes the extra mile. great vehicles reputation attentive fair goes the extra mile. More

Very friendly and efficient service. Staff are helpful without pressuring you and it's always nice to go in for service. Staff are helpful without pressuring you and it's always nice to go in for service. More