Pfaff Subaru

Great service and friendly knowledgeable staff. Like the no negotiation policy. Would definitely recommend them. Like the no negotiation policy. Would definitely recommend them. More

Great place to by a car. Joyce was great . No pressure. Follow up was great. Joyce was great . No pressure. Follow up was great. More

helpful, reliable, communicative staff that made me feel in the know and up to date on when the car would be ready from the service dept in the know and up to date on when the car would be ready from the service dept More

Pfaff Subaru has been exceptional, and their Service Team are best in-class. I am a loyal customer to this location since 2020, and this location has expertly taken care of my 2020 Subaru Forrester, 2023 Cro are best in-class. I am a loyal customer to this location since 2020, and this location has expertly taken care of my 2020 Subaru Forrester, 2023 CrossTrek and now my 2025 Outback (favourite so far). The location is immaculately kept, coffee is great and I love the country Playlist. Their service extends not just to meet and exceed workmanship on the vehicle, but as well to the customer experience. An example to illustrate an above and beyond moment, is when they allowed me use an occupied meeting room / office as I had a last-minute time sensitive business meeting that required privacy. Explaining my situation, the Team graciously allowed me to use said room. Being in the business of retail, I always preach to my district teams throughout the province, about the importance of customer experience; to build a genuine connection through a genuine experience; not through the lense of a transactional requirement, but from a "kitchen-table" mindset approach. This philosophy is what forms a team based on trust, builds mentorship mindset leaders and creates a people-first atmosphere which translates to a customer having a small-town community experience; which will win the hearts and more importantly, the loyalty of a customer. Mike Kacur of Pfaff Subaru embodies this approach and is an excellent example of this philosophy performed well. More

Did not have to wait yo have my vehicle brought in. Explained everything including what the next service would entail and how long that one would take to do. Provided an estimation of pricing. Explaine Explained everything including what the next service would entail and how long that one would take to do. Provided an estimation of pricing. Explained hours for drop off and pick up. Vehicle was ready when I was told it would be. Very courteous and helpful. More

They where patient and wonderful to work with and Royce was more helpful and hardworking. was more helpful and hardworking. More

The service was great. We were told it would take 3 hours and they were able to do it the same day. The waiting room was good with coffee. We were not asked if we wanted a We were told it would take 3 hours and they were able to do it the same day. The waiting room was good with coffee. We were not asked if we wanted a loaner vehicle to go somewhere like our last visit. Possibly they don't do that anymore. Anyway the service was great as we are not local. More

Product knowledge. Royce my salesperson was great and helpful . Offered me to come back anytime if I need to learn how to operate the bells and whistles on the 2025 Cro Royce my salesperson was great and helpful . Offered me to come back anytime if I need to learn how to operate the bells and whistles on the 2025 Crosstrek. Beautiful showroom and relaxing. More

Really great bunch of people at Pfaff Subaru. Extremely helpful. The Cross Trek is a nice machine. I would recommend dropping into this dealership if you are planning on purchasing a new or us Extremely helpful. The Cross Trek is a nice machine. I would recommend dropping into this dealership if you are planning on purchasing a new or used Subaru. More

Staff are great to deal with. The place is clean. They have a variety of cars to choose from. The place is clean. They have a variety of cars to choose from. More