
Pfaff Subaru
Guelph, ON
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I've been to a lot dealerships over the years and even different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in a different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in all categories. I especially appreciate their approach to customer service. The bar is complete satisfaction, or it's not good enough. Do not hesitate to buy a car from Pfaff Subaru. They'll take care of you. More
A very pleasant experience all round The building is bright with big windows and room enough to hold an excellent choice pf vehicles without stepping outside. The waiting area is comfortable and has sea bright with big windows and room enough to hold an excellent choice pf vehicles without stepping outside. The waiting area is comfortable and has seating to relax or work depending on your needs. In my search for a car the whole experience was head and shoulders above the other 5 car dealerships that I visited. More
pfaff Subaru was amazing to work with. They are timely and efficient with great communication. It seems like the team genuinely cares and strives to achieve greatness. They are timely and efficient with great communication. It seems like the team genuinely cares and strives to achieve greatness. More
I moved our business to Pfaff Subaru because of the abysmally poor service that I was getting from my previous service provider. My 24 Solterra came in for annoying small problems and these were not fi abysmally poor service that I was getting from my previous service provider. My 24 Solterra came in for annoying small problems and these were not fixed either by the original service provider or your tech during my first visit, no code or something, but on the next visit your service foreman listened to the alarm sounds and determined that the PDI, which I had a signed as completed copy, had not been done, he did the necessary and it has worked superbly ever since. However I brought my car in for its 16,000 service and was greeted by a message “Service Required” or similar when I picked up the car. This was promptly dealt with but that should not have passed inspection or whatever you do internally to ensure that all the work has been completed. I have brought my son’s Subaru to you because of the hope that you would do things better, but I hope there will be no repeats of work not completed or not checked. More
Royce was great to deal with. Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn More