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Pfaff Subaru

Guelph, ON

4.8
32 Reviews

12 Wilbert St

Guelph, ON

N1K 0A4

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Showing 32 reviews

September 01, 2025

I've been to a lot dealerships over the years and even different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in a More

by alex
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Camilo Velez
Sep 03, 2025 -

Pfaff Subaru responded

We’re thrilled to hear that your experience at Pfaff Subaru stood out among so many other dealerships. It’s wonderful that our inventory, sales, and service exceeded your expectations. Thank you for sharing your feedback, and we look forward to seeing you and your Subaru again down the road.

August 31, 2025

Great service. Everything was clear from the beginning. Would definitely recommend purchasing a vehicle from here. More

by claudio.otto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ainan Ahmed
Sep 02, 2025 -

Pfaff Subaru responded

Claudio, we are thrilled to hear about your positive experience at Pfaff Subaru. It’s wonderful that everything was clear from the start and that you felt confident in your purchase. We look forward to seeing you again down the road for any future vehicle needs!

August 26, 2025

A very pleasant experience all round The building is bright with big windows and room enough to hold an excellent choice pf vehicles without stepping outside. The waiting area is comfortable and has sea More

by court.bournon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber
Aug 27, 2025 -

Pfaff Subaru responded

Court, it is wonderful to hear that your experience at Pfaff Subaru stood out among the other dealerships you visited. We’re glad you enjoyed our bright showroom, comfortable waiting area, and wide selection of vehicles. Thank you for sharing your feedback, and we look forward to assisting you again in the future.

August 26, 2025

Responsive and friendly. No hard sell. Answered questions with patience and understanding. Felt well taken care of. More

by susancollison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Storr
Aug 27, 2025 -

Pfaff Subaru responded

Susan, it is wonderful to hear that our team made you feel well taken care of with responsive and friendly service. We’re glad you appreciated the patient and understanding approach. Thank you for choosing Pfaff Subaru, and we look forward to assisting you again.

August 25, 2025

pfaff Subaru was amazing to work with. They are timely and efficient with great communication. It seems like the team genuinely cares and strives to achieve greatness. More

by John Whang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth, Jerad
Aug 26, 2025 -

Pfaff Subaru responded

John, this feedback made our day! Thank you for choosing Pfaff Subaru and for sharing your support. We'll see you next time!

August 24, 2025

I moved our business to Pfaff Subaru because of the abysmally poor service that I was getting from my previous service provider. My 24 Solterra came in for annoying small problems and these were not fi More

by Nigel.spink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known at the time of writing
Aug 25, 2025 -

Pfaff Subaru responded

Nigel, we appreciate you taking the time to share your detailed feedback. It is great to hear that our service foreman was able to resolve the issues with your Solterra and that it has been working superbly since. We understand your concerns regarding the 16,000-mile service and the “Service Required” message, and we take your comments seriously as we continually work to improve our processes. Thank you for trusting us with both your vehicle and your son’s Subaru. We look forward to providing you with reliable, thorough service in the future.

July 29, 2025

Awesome experience and highly recommend . Toryn and the whole team were great. Love, my new Subaru Crosstrek.. More

by Janice Carlberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toryn Danhousen and Taylor Smith
Jul 29, 2025 -

Pfaff Subaru responded

Congratulations on your new Subaru Crosstrek, Janice! Thank you for choosing Pfaff Subaru and sharing your experience with Toryn and the team. Enjoy the ride!

July 21, 2025

Prompt service. Had an apppointment they took me right in. Had a system check and oil change. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kaur , Syed Ahmed
Jul 21, 2025 -

Pfaff Subaru responded

Jennifer, we’re glad to hear your appointment at Pfaff Subaru was prompt and efficient! Thank you for trusting us with your system check and oil change. We look forward to your next visit!

July 19, 2025

Very professional, caring and knowledgeable. Camilo is customer focused and really listens to you and what you are saying. More

by cdb
Recommend Dealer
Yes
Employees Worked With
Camilo
Jul 21, 2025 -

Pfaff Subaru responded

Thank you, cdb! We’re thrilled to hear that Camilo’s professionalism and attentive approach made a positive impact during your visit to Pfaff Subaru. We appreciate your feedback and look forward to seeing you again soon!

July 17, 2025

Royce was great to deal with. Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn More

by Garyhepburn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Royce
Jul 18, 2025 -

Pfaff Subaru responded

Gary, Royce sounds like a fantastic guide through your Subaru experience! We're happy to hear the office atmosphere made you feel right at home. Thanks for sharing your kind words about Pfaff Subaru—we look forward to helping you again soon!

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