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Pfaff Subaru

Guelph, ON

Overview
Reviews
4.8
23 Reviews
Call Dealership (226) 299-0770

12 Wilbert St

Guelph, ON

N1K 0A4

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Showing 23 reviews

July 17, 2025

Royce was great to deal with. Very pleasant and knowledgeable. Overall the office and presentation was surreal. We felt comfortable. Thanks Gary Hepburn More

by Garyhepburn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Royce
Report | Print
Jul 18, 2025 -

Pfaff Subaru responded

Gary, Royce sounds like a fantastic guide through your Subaru experience! We're happy to hear the office atmosphere made you feel right at home. Thanks for sharing your kind words about Pfaff Subaru—we look forward to helping you again soon!

July 06, 2025

So far in every visit, I am always returning with a positive impact and I hope they continue the same. Pfaff is one the best customer care providers in automotive. I tried Subaru in Kitchener I don't w More

by ashokdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kacur
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Jul 07, 2025 -

Pfaff Subaru responded

Ashok, thank you for your heartfelt feedback. We're honored to hear that each visit to Pfaff Subaru leaves you with a positive impression and that you're willing to travel the extra distance for the care you receive. Your trust means a great deal to us, and we're committed to continuing to provide the respectful, high-quality service you deserve. We look forward to welcoming you again!

July 03, 2025

Clean and attractive dealership. Coffee and facilities are excellent. Drop of process is so easy. Service department is quick and efficient. Text updates are cool but I don’t really More

by Jj mcduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dude
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Jul 04, 2025 -

Pfaff Subaru responded

Jj, thank you for taking the time to share your feedback! We’re glad you enjoyed the cleanliness of Pfaff Subaru, the coffee, and how easy the drop-off process was. It’s great to hear our service team was quick and efficient. We’ll take note of your thoughts on the text updates and truly appreciate your perspective. Looking forward to seeing you again!

July 01, 2025

Very friendly and competent staff. I felt comfortable and their professionalism inspired me to trust them More

by denise_lafleur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Jul 02, 2025 -

Pfaff Subaru responded

We're delighted to hear that our team at Pfaff Subaru made you feel comfortable and earned your trust with their professionalism. Thank you for sharing this positive feedback!

June 28, 2025

Close clean not pushy understands your needs friendly great vehicles reputation attentive fair goes the extra mile. More

by shorty44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jun 30, 2025 -

Pfaff Subaru responded

Thank you for sharing your experience with Pfaff Subaru! We're glad to hear that our team was attentive and met your needs. We appreciate the feedback and look forward to serving you again in the future!

June 20, 2025

Very friendly and efficient service. Staff are helpful without pressuring you and it's always nice to go in for service. More

by acaldw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 23, 2025 -

Pfaff Subaru responded

Thank you for sharing your positive experience with us at Pfaff Subaru! We're delighted to hear that our team provided friendly and efficient service without any pressure. We look forward to seeing you again soon!

June 14, 2025

We were there for a scheduled routine maintenance. They were right on time for our appointment and were done within the time frame they quoted us. More

by Deb Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Heath
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Jun 16, 2025 -

Pfaff Subaru responded

Deb, it’s great to know your routine maintenance was handled right on schedule and within the quoted time. Thank you for trusting Pfaff Subaru—we look forward to your next visit!

June 12, 2025

Great job- service does great work- they answered my questions- this was my first service since I bought car More

by jeff_w2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 13, 2025 -

Pfaff Subaru responded

Jeff, we're so glad your first service visit to Pfaff Subaru was a positive one! It's great to know our team took the time to answer your questions and provide quality work. We appreciate your feedback and look forward to seeing you again next time!

June 10, 2025

NICE PEOPLE WITH A AN EXCELLENT RECEPTION AND GOOD COFFEE, MANY FRIENDS HAVE SUBARUS AND SEEM VERY HAPPY WITH THEIR SUBARU More

by denis8246
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AINAN AHMED
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Jun 10, 2025 -

Pfaff Subaru responded

Thank you for your positive comments about the friendly team and reception, as well as the coffee! It’s great to hear your friends are happy with their Subarus too. We appreciate you choosing Pfaff Subaru and look forward to your next visit.

June 06, 2025

Good service, nice staff, responsive communications, accommodating for times, Video of the inspection from the mechanic is a nice added bonus! More

by Impreza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ramos / Harwart Vince
Report | Print
Jun 06, 2025 -

Pfaff Subaru responded

We're delighted to hear you enjoyed the service and appreciated the video inspection feature at Pfaff Subaru! Our team is always here to provide accommodating and responsive support. Thanks for sharing your experience!

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