Peter Smith Chevrolet Buick Cadillac GMC - Service Centre

I purchased a 2021 chevrolet trail boss in January 2024 I was told it was a great truck never in any accidents the next day I brought it back because it was shaking like a misfire or something to be told the was told it was a great truck never in any accidents the next day I brought it back because it was shaking like a misfire or something to be told there was no engine light so there is nothing the could do. I have since brought it back MULTIPLE times for problems it still shakes it had absolutely NO OIL in it one day and was over heating so I brought it back and was told they weren't sure why after bring it back and back a few more time the mechanic came out and said "well I am not the one who crashed it" so clearly the truck had been in some sort of accident just nit claimed through insurance so it wouldn't show up on a car fax. the exhaust was making a rattle noise not long after I got the truck was told that was normal as is everything wring with the truck after taking it back for that a few times finally they found what was wrong and replaced the exhaust to which now blows out smoke when it feels like it again I was told that was "normal" I took it in for an oil lol test went in it was down half a court took it back again today nope it's full so apparently I have a magic truck. they also did a clean in something that builds up in the engine to "stop the shaking" saying I had to pay for it. it didn't not stop the shaking. the manager I was dealing woth at the beginning left or something and magically "there was not notes on my truck once the new one came" I will not EVER deal with this place again as they fail to rectify selling a S*** truck that I'll be in debt for 7 years for. remember all these problems have been non stop since I got the truck. I would also not recommend ANYONE dealing with this place ever!!!!!! I have asked for higher up to be denied I have asked to rectify this whole situation with nothing happening or even a chance to speak to a higher up person. I am absolutely upset and feel like I was cheated and robbed. I don't have alot of money so trading it is not an option as I already over paid and had to carry over from my previous trade in I should have kept. all I ask is a rectification on this whole situation not just oh we can't see it or your crazy or whatever other b.s they have fed me. Here is the NEW UPDATE as of today Feb 10 2025 Ok so after taking my truck else where ( Taylor AutoMall ) in Kingston with in 2 hours they found out what was wrong with my truck 2 HOURSSSSSS when peter smith couldn't in months because they give no Sh** about there customer. Here I am a couple months later and IT WAS THE MOTOR I have now got a BRAND NEW MOTOR thanks to Taylor auto mall in kingston and the staff there 1 inparticular (knows who she is) for helping me and figuring this out so quickly and getting to the bottom of this. As for PETER SMITH I am coming and I will not stop until something is done about your staff and certain Mechanic I will not post names at this time but there are 2 people in particular 😉 I encouge anyone who is looking for HONEST and absolutely AMAZING people to buy from go to Taylor auto mall in kingston it's absolutely worth it. The stress and headache from peter smith and the absolutely clueless staff (some not all) and threats to remove my post/review or they wouldn't help or look at my truck. I now have my truck back from kingston a new motor and I am absolutely amazed and happy with them and everything they have done to help me knowing I was overwhelmed and fixing another car dealerships junk for me. I appreciate you all at taylor auto mall more then you all know. More

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to brin swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg. More

The worst service department I have ever dealt with. Today for example I had a 1:30 appointment for a check engine light. At 2:00 my vehicle had not yet been looked at. Why book an appointment ?hen it i Today for example I had a 1:30 appointment for a check engine light. At 2:00 my vehicle had not yet been looked at. Why book an appointment ?hen it is meanings. This happens everything regardless of the service required. It is the reason I will not buy another vehicle here. More

Two Cadillacs later and still terrible service and lack of knowledge (repairs, including new xt6). Recently, they broke door handle trying to replace damaged window seal and never said a word - found out e of knowledge (repairs, including new xt6). Recently, they broke door handle trying to replace damaged window seal and never said a word - found out elsewhere. Manager left, no news. We’ve had problems since day one so we finally left! Think twice before going there. More

Laurie has such a calm , professional and excellent approach to her customers. Excellent to deal with. approach to her customers. Excellent to deal with. More

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to brin swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg. More

Recently had a situation with our equinox where it had become disabled and towed in twice unfortunately. While concerning and frustrating we allowed the Peter Smith Service department to try again with th become disabled and towed in twice unfortunately. While concerning and frustrating we allowed the Peter Smith Service department to try again with the problem and 2nd time around we feel their team solved the problem. Time will tell as it was a few months inbetween, but the dealership took real good care of us to get us through this frustration. More

I sat and waited for them to clean connectors. Got charged 100$ went home Got told to come back when I have to spend 800$ on a cable Got charged 100$ went home Got told to come back when I have to spend 800$ on a cable More

Very good professional service Well, explained what kind of service I needed to keep my car performing without any trouble, until the next service appointment. of service I needed to keep my car performing without any trouble, until the next service appointment. More

Good atthis time. Hope it continues Good, this visit hope it continues This trip to the shop was good ,issues were resolved and working properly Hope it continues Good, this visit hope it continues This trip to the shop was good ,issues were resolved and working properly More