Peter Smith Chevrolet Buick Cadillac GMC

purchased a new cadillac XT5 that included set of winter tires as part of purchase contract....these weren't available when I picked up the car; made appointment to pick them up week later but dealer cancel tires as part of purchase contract....these weren't available when I picked up the car; made appointment to pick them up week later but dealer cancelled because they lost a tire; made another appointment to pick them up 5 weeks later but still had to wait for the tires to be installed on the rims; went to install these winter tires ahead of winter and found that the supplied tires don't fit over the large front red brembo brake calipers on my Cadillac Sport model...almost two week now and everyone in a meeting and nobody returns any of my phone calls ... I guess they feel they met the contract even though I can't them,,,, More

Peter Smith GM dealership does not care about the customer after you picked up the vehicle. I have contacted the manager and left messages on a voice-mail. Does this manager even exist at ext. 222? I customer after you picked up the vehicle. I have contacted the manager and left messages on a voice-mail. Does this manager even exist at ext. 222? I work very hard and spent my money on this high mileage vehicle that I was assured by Mark Hudson the brakes would be fixed under safety. The dealership only fixed the rear brakes and the front brakes need to be done at the same time as the rear brakes. I was also told the paint chips would be repaired professionally abd ir was not. The nissan dealer is down the road from this dealership and they could not spend $20 to touch up. I will not go back to this dealership and recommend saving yourself money and not go to Peter Smith Gm. I don't have the money to purchase an expensive Silverado or Sierra would I get different service if I did? I am still waiting for a manager to return my call. Shame on this dealership. I am sure the late great peter smith would be rolling in his grave hearing about the grief the dealership is putting me through. Still looking forward to a manager to call from this dealership. Very poor customer service. Signed...distraught Cindy More

The worst service department I have ever dealt with. Today for example I had a 1:30 appointment for a check engine light. At 2:00 my vehicle had not yet been looked at. Why book an appointment ?hen it i Today for example I had a 1:30 appointment for a check engine light. At 2:00 my vehicle had not yet been looked at. Why book an appointment ?hen it is meanings. This happens everything regardless of the service required. It is the reason I will not buy another vehicle here. More

Dealt with Liam, he was wonderful, patient, and aware of his product. This was my first major purchase after the loss of my husband recently and they were very patient with me, He took the time to explain a his product. This was my first major purchase after the loss of my husband recently and they were very patient with me, He took the time to explain all of my Cadillacs systems. Amanda was very explanatory, patient and friendly. \i would deal here and recommend you to all. More

Dealt with Mark Hudson to purchase a 2024 Cadillac XT5. Cover plate for the tow hitch was missing, although it was on vehicle at time of listing. No matter. Asked Mark to have it replaced when we pick up. Cover plate for the tow hitch was missing, although it was on vehicle at time of listing. No matter. Asked Mark to have it replaced when we pick up. Spoke with finance dept., regretfully we agreed to the "upsell" of the maintenance package, ceramic coating, seat protection and cathode rust inhibitor. Upon pick up, tow hitch cover plate not on, and ceramic coating was poor. Husband is a Visual Inspector by trade, quality of workmanship was poor. Manager refused to address our concerns (did not even speak with us) so we refused vehicle and walked away. Manager did not seem to care. 3 stars is for Mark Hudson, nice guy but working for the wrong dealership. We have since purchased a vehicle from McCurdy GM in Trenton and could not be happier with the service provided by Team McCurdy. We will never deal with a 'car group' dealership again. More

Two Cadillacs later and still terrible service and lack of knowledge (repairs, including new xt6). Recently, they broke door handle trying to replace damaged window seal and never said a word - found out e of knowledge (repairs, including new xt6). Recently, they broke door handle trying to replace damaged window seal and never said a word - found out elsewhere. Manager left, no news. We’ve had problems since day one so we finally left! Think twice before going there. More

Laurie has such a calm , professional and excellent approach to her customers. Excellent to deal with. approach to her customers. Excellent to deal with. More

I had the absolute worst experience buying a car here. I would not recommend coming here if you are a woman. The service I received was absolutely terrible. They car they sold me was defective and it too I would not recommend coming here if you are a woman. The service I received was absolutely terrible. They car they sold me was defective and it took them 4 months to figure out the problem. Steer clear ladies!!!! More

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to brin swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg. More

I dealt with Liam McCormack for the purchase of 2 vehicles. Very excellent attitude and service throughout. Very satisfied with his promptness. A very good young salesperson over all. Ellie MacG vehicles. Very excellent attitude and service throughout. Very satisfied with his promptness. A very good young salesperson over all. Ellie MacGillivray. More