Performance BMW

Excellent customer service from the staff at Performance BMW. Recently purchased a 2020 X2 M35i with Bahador. Definitely recommended and excellent experience. Thanks. Allan Rodek BMW. Recently purchased a 2020 X2 M35i with Bahador. Definitely recommended and excellent experience. Thanks. Allan Rodek More

I own a 2000 BMW 323i which this dealership inspected and found that I needed a new amplifier module because the fob wouldn't open the doors and trunk. They quoted me around $550 for the part and another $15 found that I needed a new amplifier module because the fob wouldn't open the doors and trunk. They quoted me around $550 for the part and another $150 for labour, and then of course there is tax. Realistically speaking the car is only worth about $500 so I would be spending more than the car is worth. So, I searched the web to see if there is a secondary market for the amplifier and found that amplifiers were for sale. I phoned this dealership to get the right part number - they gave me one but it didn't seem to match the vehicle I had. I then phoned Budds - they gave me a part number but it was different than the one this St. Catharines dealership gave me. I went down personally to find out what the discrepancy was and after a half hour they acknowledged they had give me the wrong part number and that Budds had the right one. Their excuse was that they were inundated with calls due to a screw up with BMW Home Office - some excuse - so busy that they gave me the wrong part number - can't read maybe? So, I found the exact part on the web and for about $140 all in I got a new part. But, it was shipped without the original box - didn't think much of it - the sticker on the part had all the BMW codes etc. - no problem right? I phoned the St. Catharines BMW dealership and told them I had the part, arranged for an appointment a week and was told that it would only be about an hour's work. Went to the dealership for the installation, and was told that because the part didn't come in it's original box they could install it - they couldn't warranty it's performance. I said I would waive any warranty but they still refused to install. They did say they could install a new part which made me furious. In the end this dealership is interested in charging a massive $150 per hour for labour, but also in the massive 3 to 4 times wholesale mark up of its parts. Anyone that goes to this dealership or buys a BMW is foolish, unless of course, you have an unending supply of money and don't mind supporting the lifestyle of the people that own this dealership. Shameful. More

Our experience at Performance BMW was all-around positive. I came in with my wife to test drive a BMW X5 we’d seen in an ad and Bahador was knowledgeable and professional throughout the process. We positive. I came in with my wife to test drive a BMW X5 we’d seen in an ad and Bahador was knowledgeable and professional throughout the process. We got all of our questions answered and everything taken care of to enjoy our amazing “new to us” vehicle. I highly recommend Bahador and the Performance team for any future purchase! More

Came into the dealership to see Jansin. He always calls to let me know when a car he thinks would suit me arrived. I've been looking to upgrade my BMW and he has always stayed in touch with new informat to let me know when a car he thinks would suit me arrived. I've been looking to upgrade my BMW and he has always stayed in touch with new information. He is very knowledgeable about the different series. He is very easy to talk to, not pushy and I will definitely buy a car on his recommendation. He makes a very good coffee too. More

Sales staff was excellent.From the moment we walked in to Jansin working with us to make a deal was very easy.Whole staff was friendly. Jansin working with us to make a deal was very easy.Whole staff was friendly. More

I recently purchased a new X3 xDrive 30i from Bahador. I had an Audi that was coming off of lease and I contemplated going back into another one, this time a Q5. Since I wanted to keep my options open Bahd had an Audi that was coming off of lease and I contemplated going back into another one, this time a Q5. Since I wanted to keep my options open Bahdor showed me the X3 and from there Audi was in the past. The X3 from the handling to the features as well as the quality of the car was exactly what I was looking for. When I initially arrived in the dealership Bahador introduced me to the service department who were very friendly. It was a very comforting experience and the hospitality was amazing before we even got started. Bahador took his time to make sure I was comfortable with my purchase decision and went above and beyond to ensure that the vehicle I was interested in suit my needs. There was no pressure at all. When all was said and done, the transaction was seamless thanks to David Tremblay who guided me through the paperwork. Geoffrey Hills (Sales Manager), was across the deal the whole time and checked in to make sure I was pleased with the service. When I picked up my X3 I was greated by Joelene Philips who went through the features of the car before leaving the lot. I didn't realize how easy it was to navigate through the electronics as well as the functionality of the seats and cargo space. The team at Performance BMW is amazing. They truly give you white glove service with your purchase. I've been to many different dealerships out there but Performance is truly second to none. More

Found an X4 demo with options I wanted but hesitated given distance to dealership. Bahador & Geoff made fair offer for my trade and we negotiated a deal over phone which made my drive from Ottawa worthw given distance to dealership. Bahador & Geoff made fair offer for my trade and we negotiated a deal over phone which made my drive from Ottawa worthwhile. Very professional, honest and straightforward people. Must say this was one of easiest vehicle purchases I ever made. Thank you! More

Excellent service. The staff is really friendly and made the purchase process easy and simple. Definitely will refer friends. You guys have a good collection of vehicles. the purchase process easy and simple. Definitely will refer friends. You guys have a good collection of vehicles. More

Great Experience Bahador helped me get exactly what I needed and desired! My experience with buying a car has never been so easy and I would strongly recommend anyone Bahador helped me get exactly what I needed and desired! My experience with buying a car has never been so easy and I would strongly recommend anyone looking for a BMW to visit this amazing dealership. They make buying a car less stressful and efficient, as well as make sure they are meeting your needs. Bahador, especially, has used his skills and experiences to make sure that I was happy when making a deal about a new car. I am completely satisfied with the service I have received and would advise others to buy a BMW from here! More

M4 purchase It is with utmost praise that I post these few words about my experience at Performance BMW. Joe Primerano was instrumental in making this a very ple It is with utmost praise that I post these few words about my experience at Performance BMW. Joe Primerano was instrumental in making this a very pleasurable purchase. Right from the beginning he corresponded and kept me informed on the development of my deal which included a trade in. The staff worked as a team to promptly prepare the car so I could have it ready for the weekend. Denise assured all my paperwork was ready and handled it with total professionalism. Bruce coordinated extremely well with Joe,Denise and Jolene regarding my trade in. I would highly recommend the Team at Performance BMW. More