Penticton Hyundai

I purchased my 2007 Santa Fe from this dealership in 2007. Penticton Hyundai included free oil changes as long as I owned the vehicle to a maximum of three per year as long as I owned the vehicle. I’v 2007. Penticton Hyundai included free oil changes as long as I owned the vehicle to a maximum of three per year as long as I owned the vehicle. I’ve been having the oil change there since 2007. The dealership was recently sold to Harris Auto group. When my wife went to the scheduled oil change appointment the manager informed her that they would not be honouring this contract anymore. I went in this morning and Charlie Dye, the fixed operations director told me the same thing and that he would give me only one more oil change to honor the contract. I informed him that was ridiculously inadequate as I fully intend to keep the vehicle for another decade. The said contract is straightforward and explicitly states free oil changes as long as I own the vehicle. After some heated argument they told me to leave the premises. I called head office for Harris Auto Group, the new owner and complained directly. My only remaining option is to complain to the Vehicles Sales Authority, the relgulatory body that looks at unethical vehicles sales practices. When you purchase an existing business, you are buying not only the assets and client list but also the outstanding liabilities and contractual obligations. By not honouring this promotional contract Penticton Hyundai and Harris Auto Group are demonstrating extremely poor customer service and engaging in my view in an unethical business practice. I had been considering buying a Hyundai or Honda hybrid there but I certainly won’t buy it through this dealership. Shame on you for not honouring your contracts. More

They don’t honor contracts. Very very poor customer service. We waited 6months after ordering a car only to have the total price upped by 8000 dollars when it arrived. WHAT A DI Very very poor customer service. We waited 6months after ordering a car only to have the total price upped by 8000 dollars when it arrived. WHAT A DISAPPOINTMENT will never go back. Be careful what they hook you with More

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly. the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly. More

The service department and the manager is the best! Always taking good care of me and very helpful when it comes to answering my concerns. They go above and beyond. Sylvie P Always taking good care of me and very helpful when it comes to answering my concerns. They go above and beyond. Sylvie P More

Alfonso was excellent to deal with on the purchase of our new vehicle and the trade in of our old one, Everyone was friendly and helpful. A very positive experience. new vehicle and the trade in of our old one, Everyone was friendly and helpful. A very positive experience. More

All the staff at Penticton Hyundai were super friendly, and very accommodating in finding the perfect fit of vehicle for me! I had a great experience working with them and would highly recommend. and very accommodating in finding the perfect fit of vehicle for me! I had a great experience working with them and would highly recommend. More

Buying a car can be an unnerving experience with high pressure sales and rush, rush. I did not find this at Penticton Hyundai. The experience was quite pleasurable. I phoned for an appointment on Wednesd pressure sales and rush, rush. I did not find this at Penticton Hyundai. The experience was quite pleasurable. I phoned for an appointment on Wednesday and on Thursday I had an appointment with Sharon. She had all my particulars there when I arrived (as I had preordered an new vehicle). John came out after about 15 minutes and said they cannot guarantee the vehicle I ordered would be available for a year or more if at all (a Plug-In Hybrid Santa Fe). After some disappointment, Sharon, John and I started talking about the Santa Fe Hybrid. I came to the decision to buy one and was told one would be arriving in a week. After more time with Sharon discussing it, John came out and said, "It has just arrived!" Sharon and I went out to watch it being unloaded off the truck. This was Thursday, I picked up the car up on Saturday. Well done all around. Jastej was very friendly, knowledgeable, and good with the finances and warranty setup. All in all, a very pleasant experience even after my initial disappointment. I have had the car now for a week and a half and I am very pleased with it. More

Since the first day we looked at Hyundai's back in March, 2022, we've found the folks at Penticton Hyundai to always go the extra mile to make our experience pleasant and fruitful. Our first contact with Eth 2022, we've found the folks at Penticton Hyundai to always go the extra mile to make our experience pleasant and fruitful. Our first contact with Ethan, a Sales consultant, alerted us to the fact that a new, improved Tucson was about to be released, and from there we never looked back. I believe we were the 4th customers in BC to order a 2022 Tucscon plug-in hybrid when it became available to pre-book, and we took delivery in October of 2021. During the wait time, Ethan was diligent in keeping up apprised of developments and delivery schedules, and since we took delivery, the people in Service have picked up the ball and kept our new car in perfect condition. Although we now live in West Kelowna and could move our service over to the Kelowna dealership, we are so pleased with our treatment at Penticton Hyundai that we plan to continue bringing our car there for future service needs. A big thank-you to everyone associated with this competent and highly motivated team! More

The service dept was very helpful since it has been 20 years since I had the responsibility for the maintenance of my vehicle and times have changed with the digital era. Everything was satisfactory excep years since I had the responsibility for the maintenance of my vehicle and times have changed with the digital era. Everything was satisfactory except the loud music in the sitting area More

Sharon was excellent and she gave careful attention to what I wanted in a car not going above my budget or needs. We really felt listened to and comfortable dealing with all the staff at Penticton Hyundai what I wanted in a car not going above my budget or needs. We really felt listened to and comfortable dealing with all the staff at Penticton Hyundai. We will recommend them to others! More